Mar 2023 – Jan 2026 · 2 yrs 10 mos · Delray Beach, Florida, United States · Remote

Mar 2022 – Mar 2023 · 1 yr · Chesapeake, Virginia, United States · Remote

Nov 2016 – Dec 2020 · 4 yrs 1 mo

Jan 2010 – Dec 2016 · 6 yrs 11 mos

• NCB Management Services, Inc. has been buying and collecting consumer debt on a large-scale and national basis for nearly 20 years. We are trusted by some of the most recognized banking brands in the country. Our operational capabilities and experience have made us very competitive in this vertical.
• Strong funding sources through bank credit facilities
• Exceptional compliance track record
• Experienced National Debt Buyer
• Buy & Hold Strategy
• Aggressive Acquisition Plans
• Vice President of Loss Mitigation-
• Manage Our entire Purchase Portfolio
• Participate in the Buying of our portfolio's
• Access Performance on the Portfolio's
• Building a brand that is superior to none
• Customer centric base that is our primary focus
• Team Building
• Performance is our objective with compliance being just as important
• Collection Industry continues to evolve and up-training is just as important with new regulatory demands.
• Managing our Supervisor Team
• We are coaches - Coaching a team isn't just showing up at the game. We take personal accountability. We build people that care about coming to work and helping people who are struggling with debt. We want to be a part of the solution not the problem. Our team knows with a strong work ethic and passion we can build NCB's brand for years to come.

Nov 2005 – Dec 2010 · 5 yrs 1 mo

Nov 2000 – Dec 2008 · 8 yrs 1 mo

• NCB Management Services, Inc. is a national collection agency successfully providing debt management services to major financial institutions. Founded in 1994, NCB has developed into one of the top performing agencies by combining both reputation and reliability to deliver consistent results. NCB blends its expertise, tenured staff, and technology with its hands-on management philosophy to deliver superior results that produce increased recovery of delinquent accounts. Through NACC, the debt purchasing arm, the NCB group of companies can offer maximum flexibility to banking clients who may need to adjust their recovery and collection strategies as the market changes.
• Senior Sales Executive-
• Direct Sales Processes
• Participated in intensive coaching/mentoring training
• Continue to protect current client base including Fortune 500
• Continue to maintain customer relationships with all levels of management, including "C" level.
• Operations-
• Maintained Top Collection Performance along with sales
• Trained new hires on all facets of collections
• Implemented processes for performance training
• Created work standards that increased recovery performance by 50%
• Developed reporting and recovery metrics
• Recruited top performing collectors
• Managed Collection teams for our Debt Buying Project
• Managed Collection teams for our Contingency Group
• Collections- Collecting on all facets of the banking and commercial industry
• Increased collections and benchmarks by 85%
• Consistent top collector

Dec 1989 – Nov 2000 · 10 yrs 11 mos · TREVOSE, PA · On-site

• Senior Collector/Trainer-
• Trained new hires on all facets of collections
• Trained executive level managers on collection best practices
• Maintained gross collections above $100,000.00
• Maintained top performer position for 5 years
• Collector-
• Negotiated debt for best possible arrangement
• Maintained 85% payment ratio
• Skip-traced and located customers
• Built and maintained post dated check file