Janice Rego

Operations Associate

Mumbai, Maharashtra, India2 yrs 3 mos experience

Key Highlights

Expert in banking operations and compliance
Proven track record in customer service excellence
Strong analytical skills with operational efficiency focus

Stackforce AI infers this person is a Banking Professional with expertise in customer service and operational management.

Contact

Skills

Core Skills

Customer ServiceOperations Management

Other Skills

Microsoft ExcelTeamworkAdministrationFlexcubeCRM systemsMS ExcelCustomer Relationship Management (CRM)Microsoft PowerPointScrumClient ServicesCommunicationEnglishProblem SolvingHuman Resources (HR)Human Resource Development

About

HDFC Bank's Assistant Manager, contributing to seamless banking operations by managing account services, improving customer onboarding, and ensuring compliance with RBI regulations. Supported branch targets by coordinating backend processes for loans and deposits, and consistently delivered high service accuracy using tools like Finacle and CRM systems. Holds a Business Management degree from the University of Mumbai, specializing in human resource management. Experienced in customer service and operational efficiency, with a deep understanding of banking products and KYC/AML compliance. Motivated by a commitment to delivering exceptional service and driving operational excellence.

Experience

2 yrs 3 mos

Total Experience

1 yr 1 mo

Average Tenure

Current Experience

Hdfc bank

2 roles

Assistant Manager

Promoted

Jan 2025 – Nov 2025 · 10 mos

Managed daily banking operations, including account management, documentation verification, and transaction processing
Handled customer service requests, ensuring timely resolution and compliance with banking standards
Collaborated with cross-functional teams to improve operational workflows and customer onboarding processes
Ensured adherence to RBI regulations, internal audits, and KYC/AML compliance policies
Supported branch targets by coordinating backend activities and documentation for loans, deposits, and account services
Leveraged tools like Flexcube, CRM systems, and MS Excel for reporting, data tracking, and issue resolution
Recognized for maintaining accuracy and meeting service-level agreements consistently

Operations ManagementAdministrationFlexcubeCRM systemsMS ExcelCustomer Service

Customer Experience Executive

Dec 2023 – Dec 2025 · 2 yrs

Delivering exceptional customer service and identifying customer needs.
Resolving customer inquiries and concerns.
Contributing Core team to improve customer satisfactions.
Maintained a deep understanding of banking products and services.
Handling financial transactions and sensitive customer informations.

Microsoft ExcelTeamworkCustomer Service

Sitel group

Associate

Jul 2022 – Oct 2022 · 3 mos · Mumbai, Maharashtra, India

Provided excellent customer service via chat
Respond promptly and accurately to customer inquiries, complaints ,and requests for assistance.
Follow up with customers to ensure their satisfaction with the resolution of their issue
Providing technical support to customers by resolving a technical issue or problem in the most effective way.

Customer Relationship Management (CRM)Customer Service