Faqruddin Muzammil Mohammed

Operations Associate

Hyderabad, Telangana, India3 yrs 6 mos experience
Highly Stable

Key Highlights

  • Master's in Information Systems with IT support experience
  • Proficient in Salesforce CRM for incident management
  • Strong focus on customer satisfaction and service quality
Stackforce AI infers this person is a skilled IT support specialist with experience in service desk operations for global clients.

Contact

LinkedIn

Skills

Core Skills

It Support & Technical TroubleshootingIncident & Service Request Management (salesforce Crm)

Other Skills

Customer Service RepresentativesInformation Technology InfrastructureKPI ReportingCommunication & Global Client SupportData SecurityDigital MarketingInformation TechnologyWordPressData AnalysisWeb DevelopmentWeb DesignWebsite BuildingMicrosoft OfficeCorporate Communications

About

Entry-level IT professional with a Master’s in Information Systems and 1.6+ years of experience in Level 1 IT support and service desk operations for global clients. Experienced in incident and service request management using Salesforce CRM, Windows OS troubleshooting, Citrix access support, and SLA-driven service delivery. Previously supported enterprise users at IntouchCX (Client: Dyson – USA), performing issue triaging, root cause analysis, documentation, and escalations while meeting KPIs and CSAT targets. Actively seeking opportunities in IT Support, Service Desk, or Technical Analyst roles within multinational or product-based organizations.

Experience

3 yrs 6 mos
Total Experience
3 yrs 6 mos
Average Tenure
--
Current Experience

Intouchcx

2 roles

E support Officer

Oct 2021 – Apr 2025 · 3 yrs 6 mos · Hyderabad, Telangana, India · On-site

  • Provided Level 1 IT and technical support to international users, resolving system access and application issues.
  • Managed incident and service request lifecycles using Salesforce CRM, ensuring adherence to IT service delivery standards.
  • Conducted diagnostics and root cause analysis, escalating complex issues while maintaining clear documentation.
  • Supported global stakeholders and cross-functional teams, contributing to operational efficiency and service quality.
IT Support & Technical TroubleshootingIncident & Service Request Management (Salesforce CRM)

Customer Service Specialist

– Present

Customer Service RepresentativesInformation Technology Infrastructure

Education

Trine University

Master of Science - MS — Information Science/Studies

Aug 2023 – Apr 2025

Stackforce found 1 more professionals with It Support & Technical Troubleshooting & Incident & Service Request Management (salesforce Crm)

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