Jun 2025 – Feb 2026 · 8 mos · San Francisco Bay Area · Hybrid

• Lead a 20-person IT organization across IT Operations, IT Engineering, and AV, defining roles and responsibilities while setting team KPIs and quarterly OKRs to monitor uptime, project completion, and support metrics, ensuring alignment and operational excellence.
• Established operating rhythms and shared metrics across IT Operations and IT Engineering, creating a continuous feedback loop that improved cross-team collaboration and reduced operational friction.
• Own IT strategic planning, including annual roadmaps and quarterly planning cycles, providing clear visibility into initiatives, progress, and dependencies for executive leadership.
• Drive the evolution toward infrastructure-as-code and automation-first practices by rebalancing responsibilities between IT Engineering and IT Operations, offloading routine tasks while enabling more complex, scalable IT engineering work.
• Upleveled IT Operations capabilities by introducing coding and automation expectations, enabling the IT Engineering team to take on higher-impact work and supporting career growth and skill development.
• Serve as a core member of the AI Governance Committee, partnering with Legal, Security, and Procurement to establish an enterprise AI framework and implement AI tooling with clear guardrails for data protection and compliance.
• Act as a senior advisor to executives and stakeholders on IT risk, scalability, and operational maturity as the company continues to grow.

Oct 2019 – Jun 2025 · 5 yrs 8 mos · San Francisco Bay Area · Hybrid

• Joined as the first IT hire with minimal existing infrastructure. Successfully expanded the team to 20 members, achieving a 85% team retention rate.
• Led office buildouts globally, overseeing aspects such as project planning, stakeholder communications, vendor management, network setup, workstation configuration, AV installations, and other related responsibilities.
• Established IT infrastructure by deploying tools like JAMF, Okta, FreshService, and Meraki, while introducing additional policies such as trusted devices, Apple DEP (Device Enrollment Program), and configured FIDO2 authentication.
• Automated tasks as much as possible by integrating majority of applications with Okta and Okta workflows (SAML and SCIM).
• Oversee Figma IT budgets, manage vendor renewals and negotiations, play a key role in shaping the IT roadmap, and actively contribute to the career growth of the IT team.
• Effectively facilitated the company's shift to a highly efficient remote setup during the pandemic and seamlessly adjusted to a hybrid work environment post-pandemic.
• Lead IT audits to achieve and maintain SOCII and ISO. Leveraged tools and automations to reduce quarterly UAR time spent by 87%.
• Introduced and set baselines for resolution time, first response time, and the dispatch of CSATs. Through tools and automations, reduced IT ticket requests by 30% over the course of a year.