Apr 2020 – Oct 2020 · 6 mos

• Accountable for making sure the tools we rely on for the SDLC (Software Development Life Cycle) at Igloo are functional, available, and current.
• Responsibilities are:
• SDLC Tooling (Atlassian, Code Scanning, Nuget, Proget, etc.)
• Administration (security, roles, new users, etc.)
• Maintenance & Version Upgrades
• Plugins
• Atlassian Jira Project consult, setup and management
• New SDLC technology research and integration
• New SDLC tool setup requests

Apr 2019 – Apr 2020 · 1 yr

• Responsible for Administering/Maintaining/Upgrading development tools: Jira, BitBucket Server, Bamboo
• Managing maintaining software branches including all release branches in Git/BitBucket Server.
• Responsible for creation/maintenance of all build scripts and build/deploy plans in Atlassian Bamboo.
• Continual improvement and maintenance of PowerShell build and deployment scripts.
• Continued streamlining of Build & Release pipeline for continuous integration.
• SME for development tools research and implementation.
• Work with both the Testing and IT teams to co-ordinate release hand-offs.

Apr 2014 – Apr 2019 · 5 yrs

• Responsible for Administering/Maintaining/Upgrading development tools: Jira, BitBucket Server, Bamboo
• Managing maintaining software branches including all release branches in Git/BitBucket Server.
• Responsible for creation/maintenance of all build scripts and build/deploy plans in Atlassian Bamboo.
• Continual improvement and maintenance of PowerShell build and deployment scripts.
• Continued streamlining of Build & Release pipeline for continuous integration.
• SME for development tools research and implementation.
• Work with both the Testing and IT teams to co-ordinate release hand-offs.

May 2012 – Apr 2014 · 1 yr 11 mos

• As a Javascript Developer, I'm responsible for developing maintainable, reusable javascript assets. Code reviewing and peer testing fellow developers code.

Oct 2011 – May 2012 · 7 mos

• As an Senior Quality Engineer, I was responsible for creating Test Plans and Strategies for testing product features based on the development design documents. Writing, executing and recording test cases and their results and generating reports based on the results. I was also responsible for writing and maintaining test scripts and environments used to automate test execution. I was responsible for coaching more junior members in best practices of writing test documents. I attended Quality best practice meetings and communicated agreed upon practices with my fellow team members.

Sep 2010 – Oct 2011 · 1 yr 1 mo

• As an Intermediate QA Analyst I was responsible for creating Test Plans and Strategies for testing product features based on the development design documents. Writing, executing and recording test cases and their results and generating reports based on the results. I was also responsible for writing and maintaining test scripts and environments used to automate test execution. I was responsible for coaching more junior members in best practices of writing test documents. I attended Quality best practice meetings and communicated agreed upon practices with my fellow team members.

Sep 2008 – Sep 2010 · 2 yrs

• As a junior QA Analyst I was responsible for creating Test Plans and strategies for testing product features based on the development design documents. Writing, executing and recording test cases and their results and generating reports based on the results. I was also responsible for writing and maintaining test scripts and environments used to automate test execution.

Nov 2005 – Sep 2008 · 2 yrs 10 mos

• As a Senior Support Representative, I was responsible for providing product support to customers which included troubleshooting issues customers encountered or explaining and coaching in best practices of using the product. I was also responsible for assisting junior support team members with more complicated issues. I was responsible for communication between the Development team and the customer on more difficult or sensitive issues that required escalation to the development team.

Jan 2003 – Jan 2003 · 0 mo

• Compiled Data for weekly reports to Management
• Assisted in writing and maintaining Excel Macros.
• Assisted other users with technical issues both hardware and software related.