Jan 2019 – Jul 2019 · 6 mos

• Directed automation and operational excellence initiatives for North America operations within global financial services consultancy, overseeing technology transformation roadmap and capacity management framework across Mumbai delivery center, with accountability for process optimization impacting 200+ analysts and generating 0.6M USD annual cost savings through strategic automation deployment.

May 2015 – Jul 2019 · 4 yrs 2 mos

• Directed Automation and Capacity Management Center of Excellence for WTW Mumbai operations, leading Lean transformation and robotics strategy across business divisions while managing cross-functional teams spanning India, North America, and EMEA regions, and supervising productivity transformation initiatives across 300+ employees serving global insurance clients.

Mar 2005 – Apr 2015 · 10 yrs 1 mo · Pune/Pimpri-Chinchwad Area

• I joined Amdocs with a total experience of less than 2 years and have been with the company ever since.
• My initial role at Amdocs was that of a Subject Matter Expert (SME) and I was responsible for the Sales Modules for Yellow Pages Solution of Amdocs for AT&T. It was in this very assignment that i saw my professional growth and I was able to prove my technical and managerial capabilities which saw me getting promoted to a Development Group Leader in a span of 3 years.
• Over the period of time that I have spent at Amdocs, I was awarded numerous Awards and accolades, the main reasons for appreciation are mentioned below.
• Recognized for influencing growth, elevating market perceptions of quality and consistency, Starting Up and stabilizing New Verticals within the organization, Expectation Management and motivational retention of Key players.
• A Lean Expert with a development background who can leverage the development capabilities to implement lean principles seamlessly.
• Ordering to Activation dashboard automation, leading to effective monitoring of the stuck orders and proactive fixing.
• Strong project management, business-focus and resource management capabilities along with sound understanding of programming principles.
• Cross cultural experience, having worked in Israel, US, Australia, Philippines, Malaysia, Indonesia and India.
• Received many awards and accolades for Excel based Automation in the field of Automating reports, Generating dashboards, Creative automation in Lean waves leading to faster analysis time, and many more.
• A known Elite Expert for Excel. I have personally engaged close to 7 Instructor led sessions for Advanced Excel 2010 in Amdocs Pune & Gurgaon centres as a part of this initiative and was also awarded for being the most active Elite Expert Member
• Recognized freelancer for Excel automation, and I have multiple references from across the globe whom I have assisted in excel based automations and can share on need to know basis

Jul 2003 – Feb 2005 · 1 yr 7 mos · Pune/Pimpri-Chinchwad Area

• This is where my Professional career started, I was groomed by Infosys and given the skills that were needed to make an Instrumentation & Control Engineer develop code for Mainframes.
• I joined in as a Software Engineer (Trainee) and was promoted to Senior Software Engineer before I left the organization.
• My Association with Infosys was brief and over the period of time I was responsible for a variety of tasks all of which are outlined below.
• System Appreciation and documentation
• Base Support of the AOR/CAR system on a 24X7 basis inclusive of beeper support
• Maintenance for the AOR/CAR system
• Providing help desk support with existing staff on need basis
• Support and coordinate testing of the application with the vendors
• Perform modifications in the system for PCD errors
• Regression testing of the application
• Break fixes
• Disaster recovery
• Infrastructure (data center)
• Test bed Setup Expertise
• 24x7 beeper support for production for LCR and CTR systems
• Work Enhancement Requests
• Documentation of the LCR and CTR systems
• Providing help-desk support