Jan 2020 – Jun 2021 · 1 yr 5 mos

Jul 2018 – Dec 2019 · 1 yr 5 mos

• Streamline the onboarding process by efficiently setting up new vendors, matters, timekeepers, and users in the Enterprise Legal Management (ELM) tool in response to requests from law firms, businesses, and legal users via email or phone.
• Develop comprehensive test scenarios for the ELM application, ensuring rigorous testing to verify alignment with client and business requirements, contributing to the enhancement of application functionality.
• Utilize data visualization techniques to identify opportunities for cost reduction in Legal Spending, providing strategic insights to senior management for informed decision-making.
• Conduct detailed review/interrogation based on set rules to identify potential overcharges
• Perform UAT Testing for any enhancement of the technology or any new technology based on the suggestions from the users (Business and Clients).
• Problem resolution of invoices after approval in ELM (i.e. Cost center, GL, Internal Order # issues and matter identification errors).
• Reconciliation of invoices between internal and external systems.
• Preparation of payment files used by other internal groups (SAP).
• Establish effective communication channels with business and law firms to identify and address issues and queries promptly, fostering positive relationships.
• Liaise with Mitratech, the software provider, to address technical issues and optimize system performance, showcasing a proactive approach to problem resolution.
• Collaborate with team members on different tasks and submit them to the management.
• Held the role of Account Manager for the top 5 Legal vendors of the bank, serving as their primary point of contact and ensuring efficient communication and collaboration.
• Conduct comprehensive training sessions for newly onboarded team members, contributing to the continuous development and proficiency of the team.

Sep 2017 – Jun 2018 · 9 mos · bangalore india

• Operated as a Level-I Operator, demonstrating proficiency in overseeing critical processes and maintaining a high level of accuracy and efficiency.
• Possessed expert knowledge of Fircosoft screening and a deep understanding of international sanctions concepts, contributing to a robust and compliant transaction monitoring environment.
• Leveraged strong reasoning abilities to make informed decisions when investigating payments flagged in the filter against sanctioned entities, ensuring appropriate actions such as passing or rejecting payments were taken.
• Experienced in translating CTC payments and processing them accordingly as per the guidance
• Escalate all “Positive Matches” transactions to the higher Levels when appropriate.
• Aware of all the cutoff times, to facilitate accurate and timely payment processing, and stay abreast of the latest updates in the field to maintain a current understanding of the process.

Apr 2016 – May 2017 · 1 yr 1 mo · Balasore Area, India

• Generate Sales & Purchase Reports tailored for clients, providing them with comprehensive insights into financial transactions and activities.
• Produce detailed Profit and Loss (P&L) statements and Balance Sheets, offering a clear overview of the financial performance and position of the business.
• Maintain and update business reports in Tally ERP 9, ensuring the accuracy and integrity of financial data for effective, decision-making.
• Manage the submission process by uploading VAT statements in the IT portal, guaranteeing compliance with tax regulations, and facilitating seamless interactions with tax authorities.