Mar 2025 – Present · 1 yr 1 mo

• Service Delivery Manager / Technical Quality Manager (TQM) responsible for ensuring end-to-end technical quality and successful delivery of SAP solutions across the engagement lifecycle. Acts as the primary interface between SAP and customers, managing Premium Engagement services and driving customer satisfaction through expert technical guidance.
• Leads technical quality assurance, risk and issue management, and cross-functional coordination across SAP and customer teams. Aligns business requirements with SAP solutions across design, build, test, go-live, and support to deliver scalable, high-quality outcomes and long-term customer value.
• SAP Enterprise Architect – RISE acting as a strategic advisor guiding customers through cloud transformation with RISE with SAP. Partners with C-level executives to align SAP architecture and technology with business strategy and transformation goals.
• Leads enterprise architecture and cloud adoption initiatives, drives value realization using SAP S/4HANA and SAP BTP, manages transformation risks, and promotes SAP best practices including Clean Core. Collaborates across customers, partners, and SAP teams to orchestrate complex transformation programs and enable successful adoption of RISE with SAP, Signavio, LeanIX, CALM and Joule AI solutions

Apr 2024 – Feb 2025 · 10 mos

• Single point of contact for post-sales ERP engagements: Oversaw RISE migrations, SAP led as well as partner-led deployments, and adoption leading to positive delivery and customer retention.
• India GTM collaboration: Partnered with Service Sales/AE/RSD to formulate SOWs, gather requirements, and position services portfolio offerings during sales cycles.

May 2022 – Sep 2022 · 4 mos

• In my role as a Premium Engagement Delivery Manager at SAP Labs India, I handled strategic planning, revenue growth planning, and customer escalation management. I managed multiple customer accounts, supporting the Service Sales team with renewals and new deal closures to drive business growth.

Jan 2020 – Mar 2024 · 4 yrs 2 mos

• Managed one of the largest ERP customer operations in India across Oil & Gas, Telecom, and Retail. Drove digital transformation initiatives including SAP Hybris and integration/analytics platforms, generating revenue through renewals and upsells while resolving executive-level concerns.
• Led complex client engagements by designing and implementing business-aligned technology solutions, strategically mapping customer requirements to business processes and selecting appropriate SAP technologies and products.

May 2018 – Dec 2019 · 1 yr 7 mos

• Collaborate with Sales, pre-sales, license sales and support customers identify use cases that support improving business processes using technologies like cloud, Machine Learning, Chatbots, RPA

Aug 2008 – May 2018 · 9 yrs 9 mos

• Handling large customer Projects, primarily doing Customer Management & People Management.