Oct 2024 – Mar 2025 · 5 mos · Noida, Uttar Pradesh, India · Remote

• Leading 0-1: SkillUp Product, building AI-first Learning Platform for Developers

Oct 2023 – Sep 2024 · 11 mos

• Leading Generative AI for CX resulting in average 34% improved Average Handling time across
• 1000+ customers.
• Leading Monetisation for Freddy AI for CX
• Grew the SKU to become the fastest growing SKU for Freshworks - $1Mn ARR in 4 weeks, $4M in 6 months
• Leading a team of SPM/PMs working on AI for CX

Jul 2021 – Sep 2023 · 2 yrs 2 mos

• Leading Generative AI charter for CX. Building next-gen Customer Experience and CRM products
• Worked and released successfully the biggest UI/UX change to the Freshchat Agent Experience i.e. Conversational experience.
• Worked and released Email as a channel in the conversational inbox.
• Worked and released the Unified Conversations timeline.
• Growing Field Service Management to aprox. $1Mn ARR in 18 months.

Feb 2020 – Jun 2021 · 1 yr 4 mos

• Building and scaling different charters in Freshdesk.
• Contribution -
• Rethinking and building the new-age Collaboration charter
• 0-to-1 Initiatives
• Building industry-first Field Service Management in a Customer Experience product
• Building industry-first Quality Management System in a Customer Experience product.

Jan 2022 – Present · 4 yrs 4 mos

• As an OIR at GrowthX, I help top 1% growth operators and leaders achieve their learning outcomes. I sound board with members to help identify the right levers, channels & strategies to build an end-to-end executable growth strategy for internet companies.

Jan 2022 – Jan 2022 · 0 mo

• Content Creation for Product Management course.
• Area of work -
• Major topics covered were Product Success Metrics and the Pirates framework (AARRR).
• Scope of every class -
• Creation of Pre-reads: Designed to give a student an insight into the topics that will be discussed in class. This document also includes the definitions of some topics that need not be discussed in class.
• Creation of Lesson plan: This document is aimed at providing educators with directions on how to conduct the class and the flow of topics and topic depth that is to be covered in each class.
• Creation of Lesson deck: Designed to aid the educator in teaching the topics outlined in the lesson plan. The deck will be shared with the learners and should contain enough context for a learner to correlate the topic taught in the class with the corresponding slide.
• Creation of Quiz: 5 MCQ-based questions aimed to evaluate the retention of topics taught in every class.
• Creation of Assignments: Designed to help learners practice the applications taught in a class.

Mar 2020 – Aug 2021 · 1 yr 5 mos

• Leading Growth Strategy for a D2C Nutraceuticals brand.
• Setting up and Scaling Amazon marketplace from scratch.
• Setting up multiple other marketplaces like Flipkart, PayTm Mall, Meesho, 1mg, Netmeds, and Healthkart.
• End-to-end setup and management for own website on Shopify.
• Drove growth in key areas like Customer Experience, Marketing Automation, Website CRO, B2B Inbound leads, SEO.
• Drove marketing efforts including Performance Marketing (Google Ads, Display Ads, Facebook Ads, Amazon Ads), Content Marketing (Blogs, Content Management, Product reviews, etc.) and Influencer Marketing.
• Drove monthly P&L, Financial planning & analysis for digital vertical.
• Contribution -
• Achieved $1Mn revenue and served 150k+ customers in the first 12 months.
• Achieved 4.3 rating with 6000+ reviews and Amazon's best seller for our top product.
• Eucee has been #1 recommendation for vitamin tablets by multiple publications including Times of India, Hindustan Times, etc.

Oct 2018 – Dec 2019 · 1 yr 2 mos · Mumbai Metropolitan Region

• Scoop mines insights from Sales related conversations to help prioritize opportunities and improve rep productivity.
• Scoop.ai is a Netcore-incubated startup. Co-Founded and Building Scoop.ai.

Jul 2018 – Dec 2019 · 1 yr 5 mos

• Exploring new problems to solve in the area of Conversation UI, Blockchain and AR/VR.

Apr 2018 – Jun 2018 · 2 mos

• Product Manager for Netcore's flagship marketing automation product - Smartech

Jun 2017 – Mar 2018 · 9 mos

• Roles and Responsibilities-
• Product conceptualisation , idealisation and Execution strategy.
• Responsible for Product Planning consisting of Market/Customer Research, Roadmap management and Prioritisation, Quarterly/Monthly goal setting and sprint backlog management.
• Document creation and management like MRD, BRD, PRD, User stories and blogs for Go-to-Market.
• Agile Execution and Scrum Management consisting of Sprint planning, Daily Scrum, Sprint Review and Sprint Retrospective.
• Responsible for Team management activities like Scrum teams, Grooming sessions, Product releases and Issue Resolvement.
• Contribution -
• 1. Led the internal team to build out and launch industry first Artificial Intelligence powered Marketing Automation Product consisting of Send Time & Subject Line Optimization, Churn Prediction and Smart Segments.
• Resulted in 2X lead generation and 50% reduction in Customer Acquisition by India’s leading travel company.
• Resulted in 2X user engagement by India’s leading payment app.
• Resulted in 20% increase in email open rate and 10% increase in email ROI by India’s leading wearable E-commerce.
• Resulted in 20-25% uplift in email open rate by India’s leading Securities.
• Resulted in 60% improvement in email campaign performance by India’s leading fashion E-commerce.
• Resulted in 20X increase in user opt-in and 20X increase in clicks on Browser notification within 180 days by India’s leading Securities.
• 2. Scaling and managing Smartech product handling 30+ Billion events monthly across BFSI, Mutual Funds, Telecom, E-commerce & Retail, Airlines & Travel, Government and other industries.
• 3. Scaling and managing Mobility SMS product sending 3+ Billion messages/month across International markets.

Jun 2016 – Sep 2016 · 3 mos · Chandigarh, Chandigarh, India

• Management Intern (Operations & Project Management) working for the Quality Department for the project- “Productivity and Quality Assurance”
• To research and study in detailed flow process of medicine manufacturing.
• To analyze and find out the shortcomings in the process related to quality.
• To plan and execute quality improvement practices under each step of the process.
• To develop and implement efficient quality practices which help in increasing productivity.
• Contribution - Reduced defects in finished products leading to significant monetary savings.

May 2016 – Jun 2016 · 1 mo · Mumbai Metropolitan Region

• Working for Credit department under CPC - central processing cell at the Zonal office of BOM at Fort location. My main work being the analysis, calculations and final report making of the commercial proposals such as Cash credit or term loans proposals.
• Contribution - Creation of knowledge base on Credit Processing.

May 2015 – Jul 2015 · 2 mos · Ahmednagar, Maharashtra

• Worked as an intern in VRDE - Vehicle Research and Development Establishment which is a research lab under DRDO. My project was a complete research study on articulated vehicles.

Mar 2015 – May 2016 · 1 yr 2 mos

• #4 Endurance Race Finalist - BAJA Student India 2016.
• Participations in - BAJA Student India 2016 & Mega ATV Championship 2016.

Mar 2014 – Mar 2015 · 1 yr

• #1 National Winner Sales - SAE INDIA 2015
• Designing, planning, manufacturing and testing of a man driven All Terrain Vehicle in order to participate in National Level Competitions.

Aug 2014 – Feb 2015 · 6 mos · Mumbai Metropolitan Region

• #1 National Winner Sales - Elite Karting Championship 2015
• Designing, planning, manufacturing and testing of a man driven Go-Kart in order to participate in National Level Competitions.

May 2014 – Jul 2014 · 2 mos · Greater Chennai Area

• Internship Program for the Project Finite Element Analysis (FEA).