Jan 2024 – Jan 2026 · 2 yrs · Noida, Uttar Pradesh, India · On-site

• Working on technologies like Infrastructure · Middleware · Cloud · Mobile Application Development · Data Ware Housing
• Manages and deliver success through empowerment and accountability by modeling, coaching, and caring.
• Leads the optimization of staffing policies, systems, and processes throughout their organization, and guides team members on the impact of these changes.
• Ensures team is upholding their standards for maintaining current documentation on candidates’ qualifications and status in the appropriate staffing or tracking system, within compliance guidelines (e.g., Office of Federal Compliance Programs, General Data Protection Regulation).
• Drives team to capture relevant data in recruiting platform and monitors and oversees quality of data capture.
• Consults business leaders on critical talent needs and opportunities. Presents and frames information in a way that speaks to the business needs and influences leaders to embrace differentiated and alternative types of talent (e.g., compete, diverse, nontraditional) that may not be typically considered.
• Coaches the candidates to represent Vkore unique career possibilities, advantages, and rewards that are distinct from those of competitors and ask for referrals as well.

Feb 2022 – Dec 2023 · 1 yr 10 mos · Monmouth Junction, New Jersey, United States

• Developed training manual for Recruiting Coordinators on salary negotiation, diversity sourcing, and interviewing.
• Utilized LinkedIn Recruiter to attract top talent in APAC region.
• Managed full recruitment lifecycle for Mandarin speaking candidates at a leading Chinese bank.
• Implemented efficient scheduling processes based on data analysis.

Mar 2014 – Mar 2019 · 5 yrs · Lucknow Area, India · On-site

• Recruit for both full time and contract opportunities throughout the continental US as well as abroad.
• Evaluate resumes and conduct phone screens with applicants.
• Source and recruit candidates using various resources, including recruiting software, networking, internet job boards, social media, trade forums/groups, and applicant database internet research with LinkedIn, Dice, Google, CareerBuilder, X-Ray Search and Monster
• Perform full cycle recruiting including but not limited to: sourcing, screening, interviewing, evaluation, and offer negotiation process
• Utilize Boolean search techniques, conduct cold calling, and work with referrals
• Interview and pre-qualify candidates, negotiate offers, conduct background checks and close hires
• Create and manage contracts and signing process
• Perform reference checks
• Track candidate activities through Job Diva.
• Leverage all aspects of sourcing and candidate the candidate interception process including internet sourcing, job posting, job board mining, employee referrals, and networking/hiring events
• Create and maintain effective pipeline of applicants and potential candidates
• Ensure thorough communication and timely feedback for candidates and clients
• Work alongside the Sales Team with weekly pipeline meetings and conference calls on a virtual and in-person basis
• Assist in candidate’s interview preparation
• Perform interview follow up/relay all pertinent feedback in real time
• Actively initiate recruiting/marketing strategies to ensure company is in a constant evolving state
• Train all junior staff/new hires
• Ensure recruiting team stays new to market recruiting tools

Feb 2013 – Mar 2014 · 1 yr 1 mo · Lucknow Area, India

• Responsible for Full Life Cycle Recruitment - sourcing, screening, soliciting and identifying prospective candidates by telephone, e-mail and the internet to determine skills, experience and areas for geographic employment, preferences, availability and visa status.
• Source resumes from various databases including but not limited to various job boards, employee referrals and from Internet sources like LinkedIn, Pro Hires & other groups for Full time, Contract to Hire & Contractual position.
• Prepare resumes in Word for client review and present qualified candidates as per the client requirements.
• Negotiating salaries with candidates and negotiates pay rates with subcontracting companies and close the position.
• Arranging for client interviews and possible offer of employment.
• Ensuring appropriate paperwork is done for placements.
• Coordinate interviews and met with candidates prior to establish relationship.
• Negotiate salary requirements with candidates and determine appropriate hourly and full time rates.
• Clearly communicated all aspects of the offer including salary, benefits, relocation etc.
• Perform follow-up calls and continued productivity for the duration of the open requirement.
• Understand the details of US tax terms like W2, 1099 and Corp to Corp and valid work visas
• Help drive recruiting strategy, which included direct sourcing from competitors, Internet sourcing, generating and encouraging employee referrals, job board ad/posting and Social Media.
• Updating the Internal Recruitment and Applicant Tracking System (Virat) routinely.

Feb 2011 – Sep 2012 · 1 yr 7 mos

• Accept customer PO over phone or email (retail & bulk orders). Process order and take care of those orders till its delivery to customers.
• Resolve customer complains over the phone, while coordinating with manufacturer, vendor or the shipping company.
• Trace the status of customer and consumer purchase orders.
• Keeping the customer informed about any delays or problems in transit.
• Expedite orders and process replacement orders if needed.
• Provide customer with copies of billing documents and proof of delivery on request Research, analyze and resolve customer claims.
• Handling customers of Market place such as Amazon.
• Identify the root cause of issues/errors and work to have them corrected at the source.
• Prepare credit/billing adjustments.
• Handling the claims with shipping companies, manufacturers, vendors. etc.
• Provide Transportation Dept with documentation to support filing of freight carrier claims.
• Provide product information to customer.
• Maintain thorough product knowledge and full understanding of policies and procedures.
• Perform order maintenance on orders placed thru SAP and/or online, such as canceling backorders and updating pricing.
• Managing Merchandise cost on Amazon.com and AceHardwareOutlet.com portal.
• Handle complex, priority or high-visibility problems with orders, accounts, etc.
• Update system to record Web order returns and cancellations.
• Review orders that are blocked due to credit card authorization problem.
• Update billing records when credit card authorizations fails.

Jan 2009 – Dec 2010 · 1 yr 11 mos · Lucknow, Uttar Pradesh, India

• Demonstrated complete vehicle features and takes customers on test drives.
• Demonstrated automobiles by explaining warranties and services.
• Closed sales by overcoming objections, asking for sales, negotiating prices, and completing sales and purchasing contracts.
• Provided sales management information by completing reports.

Aug 2007 – Sep 2008 · 1 yr 1 mo

• Educating customers about the end usage and stocking shelves, taking inventory, marking price tags, setting up displays and processing payments. Help customers find products that meet their needs thus increasing a store's sales. Sony have recorded the highest sale for cyber shots cameras during my tenure..

Jan 2006 – Jan 2007 · 1 yr · Lucknow, Uttar Pradesh, India

• Balance customer demand and multi-tasking in a fast-paced customer contact environment
• Resolve issues with customers via phone, email and web chat
• Work as part of a high performing team, driving for performance excellence
• Communicate with colleagues across all levels of the organization, influencing to find the best customer outcome
• Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence
• Provide thoughtful and insightful feedback to improve Airtel products and services

Jun 2005 – Mar 2006 · 9 mos · Lucknow Area, India

• Tasks and Responsibilities:
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements.
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Aid customers in locating merchandise.
• Communicate customer requests to management.
• Assist in completing price changes within the department.
• Participate in year-end inventory and cycle counts.
• Assist in ringing up sales at registers and/or bagging merchandise.
• Any other tasks as assigned from time to time by any manager.
• Brand promoter for LEVIS ,WRANGLAR, PEPE, RUGZ , TOMMY HILFIGER AND LEE