Rohit Kumar Shukla

Operations Associate

Rewari, Haryana, India6 yrs 3 mos experience

Most Likely To Switch

Key Highlights

Expert in operations management across multiple companies
Proven track record in improving operational efficiency
Strong leadership skills in managing diverse teams

Stackforce AI infers this person is a skilled operations manager in the e-commerce and food delivery sectors.

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Skills

Core Skills

Operations Management

Other Skills

Customer ExperienceQuality ControlTeam Management

Experience

6 yrs 3 mos

Total Experience

1 yr 6 mos

Average Tenure

1 yr 7 mos

Current Experience

Zomato

Manager

Sep 2024 – Present · 1 yr 7 mos · Gurugram, Haryana, India · Remote

Restaurant partners and delivery personnel to ensure smooth and efficient day-to-day operations.
Oversee field operations, ensuring that oll delivery processes nun smoothly, on time, and in alignment with Zomato's standards.
Manage the performance and motivation of delivery partners (DPS), swiftly addressing operational challenges to ensure top-notch service,
Collaborate with restaurant partners to educate them on best practices, ensure timely order processing, and maintain high-quality standards for a customer-centric experience.
Use dato-driven insights to monitor field performance, improve operational processes, and meet key KPIs and SLAs efficiently
Gather on-ground insights and proactively recommend real-time product improvements
to ensure Zomato consistently delivers exceptional service and maintains the highest quality standards
Create field strategies to solve operational bottlenecks at pick-up or drop-off hotspots, ambancing efficiency.
Expand EV infrastructure to support the goal of "Complete Electric Deliveries by 2030 Proactively resolve delivery-related issues, always keeping customer satisfaction at the forefront.
Experience working with diverse teams, including restaurants, delivery partners, and cross-functional departments, to drive operational success.
Ability to handle multiple tasks and adjust to dynamic work environments while maintaining professionalism.
Passion for driving sustainability initiatives, including deploying EV infrastructure and expanding the EV fleet.

Operations ManagementCustomer Experience

Flipkart

City Manager Central

Jun 2023 – Sep 2024 · 1 yr 3 mos · Agra, Uttar Pradesh, India · Hybrid

I led the development of strategic plans for 169 Hubs and played a central role in overseeing the daily operations of 50 DEDICATED WISH MASTER'S across All Uttar Pradesh.
I took the lead in thoroughly evaluating the procedures for mobile phone and electronics exchanges, resulting in a significant decrease in leakage rates from 43% to 27% by implementing precision-improving measures.
Amplified the allocation of Prexo resources to our dedicated Wishmasters, boosting their share from 32% to a remarkable 78%.
Flipkart is an e-commerce marketplace that offers over 30 million products across 70= categories
Work closely with all the functions to achieve overall business goal
Work to ensure that we are delivering an excellent customer experience and address escalated customer concerns as necessary
Monitor real-time service levels and schedule adherence, and minimize leakages such as RTO Order cancellation or fraud
Lead/manage the team to ensure the KRAs of the team are met and assist/train. them in achieving the same.& Working on the overall Cost Per Shipment (CPS) of the Hubs and making plans on how to reduce them.
Recruiting, screening, hiring, onboarding, off- boarding, training
Maintaining supply chain inventory and records
Monitor logistics to make sure they run smoothly and timely deliveries
Handle a team of Hub Incharge & Delivery partners to ensure smooth operations.

Operations ManagementCustomer Experience

Dunzo

Operations Manager

May 2021 – Mar 2023 · 1 yr 10 mos · New Delhi, Delhi, India · On-site

Receive outlet items with given receipt and GRN process on same time, Warehouse mailing Releasing empty totes and cold boxes, putting and inventory on product location, POS order dashboard, billing and IPP maintainance, track process O2D.

Operations ManagementCustomer Experience

Blinkit

Team leader

Sep 2019 – Apr 2021 · 1 yr 7 mos · Lucknow · On-site

Inbound, Inventory Managrment, Outbound, Order Processing, IPP maintain < manpower Handling, Pickers Tracking, Quality Check, Staging, Pallitization & Handover same Time.
Track the all pickers picking till the complete of picking and maintained the IPP. Responsible to manage all. Documentation Daily Basis Reports, Cross Dock & Weekly Review Report. Bar coding & GRN Team Supervision and team management. Handled escalations and provided resolution at utmost priority by sharing required details of the shipment. Timely reporting on daily and monthly KPΙ report to the warehouse manager. Ensure daily receiving, packing, shipping plans are completed and warehouse is maintained clean, safe and organized. Secured company assets by verifying and auditing outbound shipments and return.

Operations ManagementCustomer Experience