May 2014 – Sep 2019 · 5 yrs 4 mos · Jersey City, NJ

May 2012 – May 2014 · 2 yrs · Parsippany, NJ

• Using the QRadar SIEM platform, perform daily review of all offenses and investigate incidents as necessary; assist in the tuning of the SIEM events to minimize false positive offenses, and the upgrading of the platform to latest software versions, the implementation of event collectors, and configuration of new log sources
• Work with Verizon Intrusion Detection System appliances to analyze reported incidents
• Administer the McAfee ePO (ePolicy Orchestrator) antivirus management platform; respond to and mitigate virus / malware outbreaks, perform system troubleshooting tasks as needed, and assist in system upgrades.
• Administer the Websense Internet content filtering platform; ensure proper filtering of end user Internet usage, perform system troubleshooting tasks as needed, and assist in system platform upgrades
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• Conduct network penetration testing using the Core Impact Pro software platform.
• Perform internal and external vulnerability scanning using the Qualys vulnerability management system.
• Work with WhiteHat web application scanning system to perform weekly vulnerability reports, monitor remediation of reported vulnerabilities, and assist web developers in interpreting vulnerability reports.
• Advise and assist with selection of vendors and products for information security-related systems and applications.
• Assist with installation of all new information security systems and applications, as well as the upgrade and patching of existing systems.
• Respond to and complete information security-related end user IT work orders.

Jun 2004 – May 2012 · 7 yrs 11 mos · Edison, NJ / New York, NY

• Monitor and maintain LAN / WLAN and WAN network infrastructure and environment for NJ, NY, and Asia offices
• Monitor and maintain network and user level security, including firewall / IDS configuration, security even analysis, email security configuration, desktop security applications
• Creation and implementation of network, information, and user level security policy
• Proactively analyze network usage to maximize efficient allocation of resources
• Perform hardware upgrades and configurations for servers, routers, switches
• Install and maintain server applications and patches
• Administer distribution and secure use of mobile devices (Blackberry / BES, iOS devices)
• Monitor all server backup processes (onsite and offsite)
• Create and maintain technical system documentation, including disaster recovery procedures
• Perform billing analysis for all telecommunications expenses
• Evaluate and select all network, user level hardware and software

Mar 2000 – Feb 2004 · 3 yrs 11 mos

• Provide deskside, telephone, and remote access support for all end user PC's and Macs.
• Provide training to users on newly implemented software
• Perform hardware repairs and upgrades for workstations
• Install and maintain workstation applications and patches
• Provide support and training to users for all telephone and PBX related issues

Feb 2004 – Jun 2004 · 4 mos · Bedminster, NJ

• Provide tier 3 telephone based technical support to Wireless Data customers, including CDPD, Circuit Switched Data, SMS, 1xrtt, Picture Messaging, Mobile Web, PTT, Mobile IP, Mobile Office, BREW, 1x-EVDO
• Investigate and resolve wireless computer software and hardware communication problems of users, and answer client's inquiries via telephone concerning the use of computer hardware and software
• Perform troubleshooting of call-processing problems pertaining to, but not limited to, translations, SS7, TCP/IP, telecommunication facilities, and any other mobile communication problems.
• Ensure proper provisioning of customers' data services
• Utilize UNIX-based tools to perform traces and simulate scenarios through mobile network switches
• Create and track trouble tickets using the Remedy help desk environment

Feb 1997 – Jun 1998 · 1 yr 4 mos

• Open and maintain various types of customer accounts offered by Summit Bank
• Work with PC-based data entry system for creation and maintenance of customer accounts
• Provide solutions to customers having difficulties with accounts
• Maintain detailed sales tracking records for accounts offered to high-income customers
• Perform telemarketing duties for financial management services offered by Summit Bank