Jan 2022 – Dec 2025 · 3 yrs 11 mos · Austin, Texas, United States · Hybrid

• This role articulates a program's strategy and objectives and assesses how it will impact a business. Defines and oversee a list of dependent projects needed to reach the program's overall goals; has oversight of the purpose and status of the projects in a program and can use this oversight to support project-level activity to ensure program goals are met by providing a decision-making capacity. Responsible for ensuring the overall health of projects and workflows for business teams.
• Led worldwide Cloud expansion program impacting 2,000 Customer Success Manager (CSM) accounts worth over $1.6B in usage across all industries and markets with evolving customer use cases.
• Co-developed and executed product expansion growth plays and product End-of-Life programs that increased retention rates and drove a five-point improvement of Cloud product conversion rates year-to-year.
• Delivered expansion program consumption growth by $3M+ per quarter and three to five percent year-to-year increases over four consecutive years.
• Successfully mentored, supported, and partnered with 110 worldwide CSMs across multiple commercial industries and markets to expand Cloud and AI usage.
• Developed and implemented interactive Cloud and AI training for all Cloud CSMs with multiple IBM Product and Sales organizations that increased expansion and reduced customer churn by three percent.
• Improved the acceptance rate of customer-generated product feature improvement requests by five percent year-to-year for three years

Aug 2021 – Dec 2021 · 4 mos

• Delivered four Department of Defense (DoD) intelligence project requests ahead of schedule and worth $100k to support ongoing operations of national importance.
• Reduced inefficiencies in scope management with five DoD customers improving the overall intelligence support process, saving hundreds of work hours over three months.

Jun 2018 – May 2021 · 2 yrs 11 mos · Arlington, VA and Chantilly, VA

• Sole special operations project manager for a 50,000-person organization with global responsibilities to the Drug Enforcement Administration (DEA); to creative alternative strategies and plans for global challenges.
• Facilitated projects between DEA and smaller special operations elements located in over 70 different countries saving U.S. Special Operations Command $1M in mission costs over 12 months.
• Advised DEA executive/senior management on special operations missions and developed an enduring framework to increase collaboration between DEA and special operations on emerging threats worldwide.

Jul 2016 – Jun 2018 · 1 yr 11 mos · Tampa, Florida, United States

• Responsible for supporting seven ongoing projects and programs worth $10M that impacted 2,000+ military personnel located throughout the Middle East
• Supervised a cross-functional project team of 20 personnel for five months and developed operational-level approaches and concepts for C-suite leadership forming the foundation for future operations in Iraq/Syria
• Established organizational communication networks to provide clarity and updates to 10 stakeholder organizations which removed obstacles and impediments that led to project success
• Commended by senior special operations leadership for successfully managing an operations center of 40 personnel that provided timely and complete updates for regional-level decision-making over five months