Ramandeep Singh

CEO

Delhi, India15 yrs 3 mos experience

Highly Stable

Key Highlights

Led a team of 30 associates in a fintech environment.
Expert in customer satisfaction and performance management.
Proven track record in managing vendor relationships.

Stackforce AI infers this person is a Fintech professional with strong expertise in customer service and team management.

Contact

Skills

Core Skills

Customer Service ManagementPerformance Management

Other Skills

Net Promoter ScoreCustomer SatisfactionCustomer ExperienceAnalytical SkillsPeople DevelopmentTime ManagementCustomer SupportMicrosoft OfficeManagementLeadershipStrategic PlanningSocial MediaShrinkageMicrosoft ExcelMicrosoft Word

About

Currently, working as an Assistant Manager with paytm payments bank (Fintech) managing a team of 2 team leads along with 30 associates for inhouse team along with vendor management. Complete ownership of below mentioned responsibilities. *Align the team with the customers Goals and Priorities to achieve the desired results *Ensuring that SLAs (TAT and Accuracy) of the deliverables are consistent *End to end execution of customer deliverables ensuring quality and timelines *Dealing with any enquiries and escalations and monitoring customer service. *Regular One-on-One & Annual Appraisal of team members *Csat analysis and finding scope of improvement and coordination with multiple stakeholders to carryout improvement. *SOP Definition and making changes as per the change in the process. Also adding new flows to sop as per the new product.

Experience

15 yrs 3 mos

Total Experience

4 yrs 4 mos

Average Tenure

2 yrs 1 mo

Current Experience

Indusind bank

Chief Manager

Mar 2024 – Present · 2 yrs 1 mo · Gurugram, Haryana, India · On-site

Net Promoter ScoreCustomer Service ManagementPerformance Management

Paytm payments bank

3 roles

Deputy Manager

Apr 2023 – Sep 2024 · 1 yr 5 mos · Noida Area, India

Customer SatisfactionCustomer ExperienceCustomer Service ManagementAnalytical SkillsPeople DevelopmentPerformance Management+1

Junior Manager Operations

Promoted

Apr 2019 – May 2022 · 3 yrs 1 mo · Noida Area, India

Working as Junior Manager Operations with Paytm payments Bank Ltd since june 2017. Started working with paytm in June 2017 and got promoted . Currently, handing a team of 35 associates at inhouse, managing vendor, queue volume management, man power planning, shrinkage, attrition, Break management, professional grooming for associated team members, escalation management, root cause analysis, fetching report from sales force for improving team performance and taking initiatives for process improvement by implementing required changes.