Sanjay K Srivastava

CEO

Bengaluru, Karnataka, India22 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

Led 13× revenue growth in government schemes.
Implemented AI systems to enhance operational efficiency.
Managed Rs. 4,100 Cr Premium across national portfolios.

Stackforce AI infers this person is a strategic leader in the Healthcare sector, specializing in insurance and digital transformation.

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Skills

Core Skills

LeadershipBusiness StrategyBusiness OperationsBusiness GrowthBusiness DevelopmentOperations Leadership

Other Skills

Project ManagementRevenue & Profit GrowthCustomer Service ManagementPerformance ManagementClient ServicesAI ImplementationData AnalysisHealth InsuranceOperations ManagementRelationship ManagementBusiness AnalysisPortfolio ManagementQuality of Service (QoS)Customer SatisfactionBusiness Planning

About

Strategic and growth-driven business leader with 20+ years of experience across the health-insurance ecosystem, spanning TPA operations, PSU retail, and government health schemes. Currently serving as Chief Operating Officer – Government Business & PSU Retail at Family Health Plan Insurance TPA Ltd., driving national portfolios with a focus on profitability, compliance, and digital transformation. I have managed Rs. 4,100 Cr Premium, led 400+ professionals across 22+ cities, and driven 13× revenue growth in government schemes through strong stakeholder engagement and data-driven strategy. My leadership approach integrates technology and operational excellence — from implementing AI-based claim estimation systems to enhancing cashless TAT and service quality across PSU and retail verticals. Passionate about strengthening India’s digital health ecosystem, empowering teams, and delivering measurable impact through innovation, compliance, and customer-centric execution. #Leadership #Healthcare #Insurance #TPA #DigitalTransformation

Experience

22 yrs 5 mos

Total Experience

7 yrs 11 mos

Average Tenure

7 yrs 3 mos

Current Experience

Fhpl - family health plan insurance tpa limited

3 roles

Chief Operating Officer | Strategy, Business Expansion & Customer-Centric Solutions

Promoted

Sep 2025 – Present · 7 mos · On-site

Full P&L responsibility for Government & PSU Retail verticals.
Driving Rs. 27 Cr+ annual Govt business with 3× growth roadmap via new state empanelments and PSU tie-ups.
Introduced structured performance reviews improving cashless TAT by 38%.

Project ManagementRevenue & Profit GrowthBusiness GrowthCustomer Service ManagementBusiness OperationsLeadership+1

Executive Vice President

Apr 2023 – Sep 2025 · 2 yrs 5 mos · On-site

Driving Profitability, Strategic Growth & Operational Excellence
Directed national operations across PSU Retail and Govt portfolios; achieved Rs. 50 Cr Revenue Retail premium within the Rs. 4,100 Cr Premium portfolio.
Rolled out AI-based claim-quality engine and MIS dashboards for PSU accounts.
Enhanced retention by 15% through Development Office and insurer engagement.

Project ManagementRevenue & Profit GrowthBusiness GrowthClient ServicesBusiness OperationsLeadership+1

Vice President & Business Head – Client Servicing & Govt. Business

Jan 2019 – Apr 2023 · 4 yrs 3 mos · On-site

Expanded PM-JAY in 17 states and State Scheme revenues 13× across Bihar, Kerala, Assam, and Tripura.
Implemented Lean Six Sigma initiatives cutting processing time by 25%.

Project ManagementBusiness GrowthHealth InsuranceLeadership

Vidal health insurance tpa private limited

General Manager

Feb 2012 – Dec 2018 · 6 yrs 10 mos · Bengaluru Area, India · On-site

Spearheading Large-Scale Healthcare Initiatives under Mass Health Schemes
Led the launch of a ₹35 Cr new business acquisition within just three months under a revolutionary mass health scheme in India. Successfully established end-to-end operations, recruitment, and process frameworks across key states including Uttar Pradesh, Madhya Pradesh, Chhattisgarh, Gujarat, Karnataka, West Bengal, and Punjab.
Core responsibilities included business development, relationship management, operations leadership, and human resource management, with extensive on-ground execution across 22 states. Built strong working relationships with State Health and Labour Departments, ensuring smooth implementation and sustainable growth of large-scale government-sponsored healthcare programs.

Project ManagementBusiness DevelopmentOperations LeadershipRelationship Management