Sep 2025 – Nov 2025 · 2 mos · Navi Mumbai, Maharashtra, India · On-site

• Managing end-to-end staffing operations for IT and non-IT roles, ensuring timely closures aligned with client needs.
• Partnering with business leaders to understand manpower requirements and translate them into effective staffing strategies.
• Leading a team of recruiters, providing training, mock interviews, and process guidance to improve efficiency.
• Driving CRM/ATS adoption, ensuring accurate opportunity creation, JD management, and compliance documentation.
• Monitoring key metrics: time-to-fill, offer-to-joining ratio, and early attrition, with focus on continuous improvement.

Jul 2024 – Jul 2025 · 1 yr · Mumbai, Maharashtra, India · Hybrid

• Identifying and onboarding top talents aligned with specific business and technical requirements across multiple functions.
• Collaborating with Product & Business teams to understand role expectations and ensure timely fulfillment of hiring needs.
• Maintaining and tracking business performance data of Product teams through structured reporting in Excel.
• Preparing and updating Weekly, Monthly, and Quarterly (Q1–Q4) performance trackers and dashboards to support business reviews.
• Ensuring data accuracy and consistency across reports to facilitate decision-making and strategy planning.
• Supporting cross-functional coordination by providing insights and maintaining updated records of product operations and workforce status.

Feb 2022 – Jul 2024 · 2 yrs 5 mos · Thane · Hybrid

• Managing the US Onboarding Team, ensuring seamless coordination between HR, recruiting, and compliance functions.
• Conducting weekly review calls with the Director of Client Services to track progress, address pending items, and delegate tasks effectively.
• Collaborating with the Healthcare and IT/Non-IT recruiting teams to ensure all candidate documentation is accurately audited and completed before joining.
• Identifying and onboarding top talent for various roles across business verticals, ensuring alignment with client and project requirements.
• Working closely with the Legal & Compliance teams to ensure all onboarding processes meet corporate and regulatory standards.
• Assisting the staffing and HR teams in streamlining workflows, improving efficiency, and maintaining data accuracy across systems.
• Driving continuous improvement in onboarding practices to enhance the candidate experience and operational excellence.

Feb 2021 – Feb 2022 · 1 yr · Mumbai · Hybrid

• Established quality parameters and performance standards for a newly launched Edu-Tech vertical, ensuring operational excellence from inception.
• Identified and recruited high-performing Quality Analysts capable of auditing BDM call quality, ensuring consistency and professionalism in client communication.
• Designed and conducted interview and selection processes to onboard the right talent aligned with business goals and quality expectations.
• Implemented a recognition framework by appreciating and rewarding top-performing Quality Analysts to boost motivation and maintain high performance levels.
• Partnered closely with stakeholders and leadership teams to identify process loopholes and drive actionable improvements for smoother business operations.
• Played a key role in talent alignment, ensuring each role was filled with the right skill set and mindset to support company growth and service excellence.

Jan 2020 – Dec 2020 · 11 mos · Navi Mumbai, Maharashtra, India · Remote

• Managed end-to-end correspondence for JP Morgan Chase’s collection process, ensuring timely communication and process accuracy.
• Handled and maintained collection data records for tele-calling teams to support daily operations and performance tracking.
• Conducted regular audits of collection documents to ensure compliance and data integrity.
• Identified process loopholes and recommended corrective actions to strengthen operational efficiency and minimize potential risks.
• Collaborated with cross-functional teams to ensure adherence to quality standards and enhance process effectiveness.

Nov 2016 – Nov 2019 · 3 yrs · Navi Mumbai, Maharashtra, India · On-site

• Started from the ground up with an initial team of 11 members and played a pivotal role in scaling operations to a high-performing team of 800+ moderators.
• Hired, trained, and managed 400+ content moderators, driving excellence in quality, compliance, and turnaround time.
• Conducted in-depth audits on sensitive content to uphold platform integrity and ensure adherence to global community guidelines.
• Progressed from Level 1 to Level 4 operations, collaborating with offshore teams in Poland and California to enhance moderation accuracy and streamline review workflows.
• Served as Subject Matter Expert (SME) — leading training programs, mentoring new hires, and delivering actionable insights for process improvement.
• Spearheaded process optimization initiatives that increased moderation speed and accuracy while significantly reducing error rates.
• Maintained stringent compliance with legal and brand safety standards, mitigating potential business risks for both Facebook and SnapChat.
• Recognized for strong leadership, analytical acumen, and a solution-oriented mindset that directly contributed to operational excellence.
• Promoted internally from Facebook to SnapChat moderation based on consistent high performance and adherence to global safety standards.
• Reviewed and analyzed user-generated content (UGC) across text, image, and video formats to ensure compliance with community and platform guidelines.
• Partnered with policy and training teams to align evolving content standards with regional moderation protocols, enhancing review consistency across markets.

Apr 2015 – Aug 2016 · 1 yr 4 mos · Navi Mumbai, Maharashtra, India · On-site

• Delivered exceptional customer support for AT&T via live chat, ensuring high-quality resolution and customer satisfaction.
• Trained and guided new team members on process workflows, soft skills, and product knowledge to ensure consistent service excellence.
• Monitored and optimized Average Chat Handling Time (ACHT) across the team, helping achieve and maintain organizational targets.
• Ensured compliance with TAT (Turnaround Time) and quality benchmarks while maintaining operational efficiency.
• Provided one-on-one coaching and floor support to help agents improve performance metrics and handle complex queries effectively.
• Collaborated with quality and operations teams to identify training gaps and streamline chat handling procedures.
• Recognized as a dependable team player who drives results through proactive support, mentorship, and process improvement initiatives.

May 2012 – Present · 13 yrs 11 mos · Mumbai, Maharashtra, India · On-site

• Founder and creative force behind Vognetic Pictures, a boutique visual studio focused on high-fashion, boudoir, fine art, conceptual, and editorial photography.
• Experienced in behind-the-scenes photography for Bollywood film productions, documenting cinematic narratives, creative energy, and authentic moments on set.
• Conceptualizes and executes bold, story-driven visuals that balance aesthetic sophistication with emotional depth, across both studio and outdoor locations.
• Actively collaborates with models, performers, and creative artists to co-create distinctive imagery especially with those seeking to explore unconventional, expressive, and premium concepts in a safe, professional environment.

Apr 2012 – Apr 2015 · 3 yrs · Navi Mumbai · On-site

• Customer Experience Management: Delivered high-quality technical and billing support for AT&T via live chat and voice calls, consistently maintaining high customer satisfaction (CSAT) scores.
• Vendor Relations: Managed vendor partnerships for the Navi Mumbai region, overseeing daily logistics and tracking activities during product delegation and delivery.
• Administrative Operations: Streamlined office workflows by assisting senior management with administrative tasks, record-keeping, and internal coordination.
• Calendar & Meeting Coordination: Acted as a point of contact for scheduling and booking critical meetings between vendors and internal stakeholders to ensure project timelines were met.
• Escalation Handling: Ownership of customer escalations, ensuring a seamless hand-off to relevant departments and following up until a resolution was achieved.