Apr 2023 – Mar 2024 · 11 mos

Aug 2021 – Mar 2023 · 1 yr 7 mos

Mar 2019 – Jul 2021 · 2 yrs 4 mos · Bengaluru Area, India

• Leading a team of 100+ associates across the Business Services and Data Science teams.
• Driving the strategy and transformation agenda for the Ascena Bangalore business services organization.
• Member of the Ascena Bangalore Operations Leadership Team driving the agenda for the Bangalore office.
• Successfully led the team during Covid crisis – managed volume spike and business growth without any headcount increase.

Nov 2017 – Mar 2019 · 1 yr 4 mos

• Spear heading and directing all chat Innovation teams with an ownership of driving a significant enhancement in revenue by conceptualizing and implementing innovative solutions and programs.

Mar 2015 – Nov 2017 · 2 yrs 8 mos

• Supervised and directed the Marketing Business Services team in multiple countries like India, Poland and Mexico with total headcount of 110, 15 and 5 respectively comprising marketing, sales communication and reporting intelligence.
• Accomplished a high level of customer satisfaction by exhibiting a positive attitude and building trust, by ensuring commitments are met and expectations are exceeded.

Jun 2013 – Feb 2015 · 1 yr 8 mos

• Collaborated with business unit leaders and led a team of 180 professionals dedicated on marketing, sales, and internal communications to develop and implement lead generation and employee campaigns.
• Provide leadership for the development, execution, and monitoring of end to end processes, tools and programs to support strategic business objectives of stakeholders in business units like servers, storage, networking and services.

Aug 2012 – Oct 2013 · 1 yr 2 mos

• - Conceptualized and identified 88 improvement opportunities while leading a war room to identify improvement opportunities.

Mar 2007 – Oct 2013 · 6 yrs 7 mos

• Responsibilities comprised of business development, strategic account planning, client management, and driving operational excellence.
• Completely involved in the monetary workings of accounts covering budgeting, approving spending decisions and developing strategies for financial growth.

Nov 2005 – Feb 2007 · 1 yr 3 mos

• Strategized, administered and implemented key projects in collaboration with Process Owners.
• Accountable for creating project plans, leading core team meetings, managing project budgets, project risks, and providing timely status to Process Owners.

May 2001 – Oct 2005 · 4 yrs 5 mos · Mumbai Area, India

• Key projects:
• Redefined the operating model for an Indian general insurance major. Key outcomes included cost savings, reduced turnaround time for the new business process and increased scalability of the operating model.
• Business Process Re-engineering for the second largest petroleum marketing company in Oman to improve operational effectiveness and increase retail sales.

Jul 1997 – Jun 1999 · 1 yr 11 mos · Mumbai Area, India

• - Promoted as one of the youngest Team Leaders for exceptional performance and teamwork.