Aug 2020 – Jan 2025 · 4 yrs 5 mos · Bengaluru, Karnataka, India · Hybrid

• Building & Leading high performing team of Master Black Belts,Black Belts & Data Analysts.
• Passionately Driving efficiency, Cultivating excellence & Making digital happen everyday.

Jan 2018 – Aug 2020 · 2 yrs 7 mos · Hyderabad Area, India

• As the Process Excellence Leader, I managed Quality, Automation and process excellence for diverse financial services clients (including UBS, Credit Suisse, etc.), overseeing a team of Black Belts, MBBs, Business Analysts & RPA Developers, including direct client-facing responsibilities.
• ✦ Attained contractual productivity targets of 3% YoY by rigorously applying structured problem solving methodologies, leveraging Lean, RPA, and Machine Learning algorithms.
• ✦ Chaired weekly steering committee governance meetings with clients to ensure project alignment and successful delivery, ensuring strategic oversight and client satisfaction.
• ✦ Spearheaded the quality aspect for new logo transitions and due diligence assignments onsite, ensuring the establishment of seamless and compliant operations.
• ✦ Mentored projects recognized and awarded at the Wipro Way fest competition twice, showcasing a commitment to excellence and continuous improvement, and demonstrating leadership in driving impactful initiatives.
• ✦ Focused on people development, conducted LSS trainings for 400+ FTEs as well as Leadership and Design Thinking workshops for 100+ cross-functional leaders.
• ✦ Led multiple RPA assessments projects at client site in USA.
• ✦ Program managed a large scale deployment of productivity measurement tool (AOM) on behalf of the client.

May 2011 – Dec 2017 · 6 yrs 7 mos · Bengaluru Area, India · On-site

• ✦ Mentored over 250 Lean, 50+ GB & 100+ Black Belt Projects.
• ✦ Certified as one of the first Lean Six Sigma (LSS) trainers (LEAN & GB) in the company.
• ✦ As MBB for CPG Analytics vertical, honored with the prestigious "Leadership Excellence Award
• of the Year" for pioneering RPA deployment. Additionally, received the Gold Award thrice for
• outstanding contributions.
• ✦ Played a pivotal role in developing Genpact's capability in Lean Six Sigma and Design Thinking, created a comprehensive online training module & direct training of 1,000+ resources. In addition, Initiated and led a successful mentoring program for Master Black Belts at Genpact.
• ✦ Led multiple short-term (2 - 6 months) onsite process re-engineering assignments as a Project Leader, demonstrating exemplary Lean Six Sigma and project management skills, coupled with adept cross- cultural stakeholder management.

Apr 2009 – Sep 2011 · 2 yrs 5 mos · Bengaluru Area, India

• ✦ Black Belt for cluster of Insurance Client's Back Office Operations.

May 2005 – Apr 2009 · 3 yrs 11 mos · Hyderabad Area, India

• Crafted innovative product enhancements and spearheaded multiple projects to elevate client satisfaction and optimize GE's products. Recognized with the prestigious Innovator Award for pioneering "Smart Dispense Technology." Leveraged Lean Six Sigma DMAIC and DFSS methodologies extensively to drive operational excellence and deliver impactful results.

Jul 2003 – Sep 2003 · 2 mos · Pune, Maharashtra, India