Utkarsh Choubey

Business Development Executive

San Francisco, California, United States4 yrs 6 mos experience

AI Enabled

Key Highlights

Expert in product growth and customer success strategies.
Proven track record of improving user engagement and retention.
Skilled in automating workflows and enhancing operational efficiency.

Stackforce AI infers this person is a SaaS Product Growth Specialist with a strong focus on customer success and engagement.

Contact

Skills

Core Skills

Product ManagementProduct StrategyCustomer SuccessCustomer SupportSales

Other Skills

Product AdoptionStakeholder ManagementData AnalysisTechnical TroubleshootingFeature PrioritizationAgile MethodologiesAPI IntegrationsMicrosoft OfficeTroubleshootingCRM ImplementationCustomer SatisfactionProblem SolvingPresentation SkillsCompetitive AnalysisPRD Writing

About

I work on growing products by deeply understanding customer needs and real usage behavior. My approach blends data, technical depth, and customer empathy to drive adoption, reliability, and better product decisions

Experience

4 yrs 6 mos

Total Experience

1 yr 11 mos

Average Tenure

11 mos

Current Experience

Codeant ai

Product Growth Specialist

Jun 2025 – Present · 11 mos · San Francisco, California, United States · Hybrid

Owned product growth and adoption signals by analyzing usage patterns and drop-offs, directly influencing fixes and enhancements that improved POC success and retention
Partnered closely with engineering to triage customer issues, define solutions, and validate fixes, reducing repeat escalations and improving platform stability
Translated customer feedback, support patterns, and technical findings into clear user stories and prioritization inputs used in product planning
Led end-to-end POCs for enterprise accounts, owning setup, success metrics, usage tracking, issue resolution, and executive-level reporting — accelerating conversion from evaluation to rollout
Hands-on with APIs and integrations, including documentation, testing, configuration, and troubleshooting, enabling smoother onboarding and faster time-to-value
Continuously tested product behavior across releases and edge cases, improving experience quality and reducing post-release defects
Enabled sales and leadership with account-level usage insights, adoption trends, and expansion signals, directly supporting cross-sell and upsell motions
Presented product performance, customer outcomes, and roadmap context to C-suite stakeholders to align execution with business priorities
Contributed to roadmap direction by balancing customer needs, engineering constraints, and growth opportunities
Automated internal and customer workflows using process loops, reducing friction and improving operational efficiency

Product AdoptionStakeholder ManagementProduct ManagementProduct Strategy

Kylas

Senior Customer Success Associate

May 2024 – Jun 2025 · 1 yr 1 mo · Pune, Maharashtra, India · Hybrid

Helped 50+ SMBs onboard faster by designing API-led automation workflows, reducing setup time by 25%.
Improved user engagement by 12% by analyzing product usage patterns (Mixpanel, GA) and addressing friction points.
Drove 7% revenue growth by identifying upsell opportunities based on customer behavior and feature adoption.
Worked with product teams to refine 30+ features, making the CRM more intuitive and efficient for SMBs.
Awarded ‘Product Value Creator’ for two consecutive months for driving measurable business impact.

Feature PrioritizationAgile MethodologiesCustomer SuccessProduct Management

Insomniacs

Customer Success Associate

Nov 2021 – Aug 2024 · 2 yrs 9 mos · Pune

Enabled 70+ real estate developers to seamlessly adopt CRM, overcoming tech barriers through custom workflows & automation.
Built 500+ dashboards to help teams track revenue, operations & marketing performance, improving decision-making.
Reduced onboarding friction by documenting API & webhook integrations, making implementation 2x faster.
Collaborated with engineering & product teams to refine user feedback into prioritized feature updates.
Recognized as ‘Best Performer’ (Product Category) three times for driving product adoption & user engagement.

Microsoft OfficeTroubleshootingCustomer SuccessProduct Management

Zocdoc

lead verification associate

Sep 2020 – Mar 2021 · 6 mos · Pune, Maharashtra, India

Connecting with U.S doctors & verifying their professional and personal information as a business lead.Keeping track of on board customers & services provided on Salesforce. Assisting support team to provide better customer response & regular business reports to senior management.

Customer SatisfactionProblem SolvingCustomer Support

Solitaire

Marketing and sales

Jan 2020 – Sep 2020 · 8 mos · Pune, Maharashtra

Project pitching , handling site visits, Preparation of marketing and sales presentations and trends for senior management .
Drove the site branding activities for two project launches . Customer assistance invoice generation vendor managing and keeping track of digital campaigns and leads.

Customer SatisfactionPresentation SkillsSales