Apr 2018 – Mar 2021 · 2 yrs 11 mos · On-site

• Client : Google(Ads Services)
• Verticals : Upper Mass Market(SMB), Odyssey, Advertiser Verification
• Regions: AUNZ, INSEA, EMEA, NA
• Responsibilities/Achievements:
• As the Head of Training Delivery, Quality, and Compliance for the Hyderabad Site:
• . Crafted agile and bespoke training processes tailored to meet business requirements, resulting in the successful training of over 1800 agents within a span of 36 months.
• . Developed and executed training programs covering Google Ads/Analytics, Facebook/Instagram Ads, as well as fundamental and advanced sales techniques, along with prospecting and marketing methodologies.
• . Supervised a proficient, agile team dedicated to onboarding, On-the-Job Training (OJT), and Refresher Training.
• . Proficiently managed training materials and learning platforms to conduct training sessions and assess training effectiveness, refining content and delivery methods as required.
• . Formulated and implemented process frameworks concerning Quality Training and Policy interventions aimed at driving business outcomes.
• . Regularly gauged employee sentiment across various segments and furnished structured feedback to the leadership team on a periodic basis.
• . Delivered comprehensive reports and statistics on training and quality performance vis-a-vis predefined objectives to stakeholders.

Apr 2016 – Mar 2018 · 1 yr 11 mos · On-site

• Vertical : Upper Mass market Google Ads for North America region
• Responsibilities/Achievements:
• . Effectively initiated Google Ads optimization for the US region, starting with a team of 10 agents, and rapidly scaled to 80 agents within 6 months, eventually reaching a final headcount of 400.
• . Secured the Canada business from competitors' client locations within a swift 3-month period post-launch.
• . Received client recognition and appreciation for fostering a culture of excellence.
• . Implemented a 360° feedback system to promote mutual ownership and accountability.
• . Achieved a remarkable 99% rating in employee satisfaction.
• . Contributed to Talent Acquisition efforts by facilitating hiring processes to meet requisite headcount targets with the desired quality.

Jun 2014 – Mar 2016 · 1 yr 9 mos · On-site

• Vertical : Upper Mass market Google Ads for EMEA region
• Responsibilities/Achievements:
• . Pilot team for Regalix-Google Ads process
• . People Management and leadership for a team of 20 Account Strategists.
• . Monitoring teams/individual performance on a daily basis
• . Advertiser retention and Revenue growth

Jan 2009 – Feb 2014 · 5 yrs 1 mo · Hyderabad, Telangana, India · On-site

• Responsibilities/Achievements:
• . Was Leading DELL Credit Control and Accounts Receivable Team(Global Financial Services team) for US and Canada region
• . Saved $300,000 annually by identifying archaic glitches and applying process automation/development tools.
• . Core Member of the Service Excellence team, responsible for monitoring & controlling the governance model deployed across Dell finance wing.
• . Monitor, Review and Analyse Financial and Operational Performance of these global accounts delivered from various geographies – Americas, LATAM, Asia Pacific & EMEA region.
• . Support PWC teams on SOX controls and Internal audits.
• . Reduced the TAT from 48hrs to 24hrs within the first quarter of transition and then to 12hrs.

Dec 2005 – Aug 2008 · 2 yrs 8 mos · Hyderabad, Telangana, India · On-site

• Projects/clients handled: Lime Computers & Mobiles(An Australian based organization), Synergy
• Marketing(An Australian based Business consultation company), Accretive Mobiles(An UK based
• organization – Dealer for 3G network.