Apr 2023 – Present · 3 yrs · Dublin, County Dublin, Ireland

• Responsible for the design and execution of the People Services technical platform, ensuring seamless integration with existing systems through collaboration with Business and IT.
• Direct the Automation team, managing resources, structuring the team, and synchronising their delivery roadmap with People Service priorities. Define strategic approaches for delivering automation solutions for People Services and the Group.
• Engage with senior stakeholders within People Services and the wider organisation, managing expectations and fostering relationships. Champion the growth of the team’s skills and competencies at both an individual and team level.
• Influence the design and deployment of solutions, ensuring their efficient integration into existing systems and platforms. Define system components, interfaces, and integration points, with a focus on scalability, security, performance, and maintainability. Lead process improvement initiatives for solutions and advocate for the application of best practices throughout the project.
• Provide developers with training and technical guidance on various applications. Assist in planning, mobilising, and executing programmes and projects across multiple phases. Collaborate with programme leads to proactively identify risks, issues, and dependencies, develop appropriate solutions or mitigating responses.
• Monitor system performance, availability, and scalability metrics and correlate them to ensure optimal performance. Conduct solution reviews to identify quality improvement opportunities. Ensure compliance with security standards and policies. Analyse data, present findings, and make recommendations based on the analysis.
• Respond to and investigate technical issues raised by developers, administrators, and colleagues. Stay informed about technical and industry developments, evolving practices, and trends related to the applications used.

Jun 2020 – May 2023 · 2 yrs 11 mos · Dublin, County Dublin, Ireland

• Manage and lead the development, test and deployment of solutions whilst ensuring they are efficiently integrated into existing systems and platforms. Work with stakeholders to prioritise, document, design, and develop solutions according to best practices.
• Establish system architectures that meet the requirements provided by stakeholders. Collaborate with teams to ensure that the proposed solution is fit for purpose and aligns to business requirements.
• Deploy, develop and configure applications such as:
• Power Apps, Power Automate, Power Automate for desktop (RPA), Power BI, SharePoint, MS Teams, MS Forms, Ivanti, InfoPath 2013, DocuSign, SAP and Jira
• Lead process improvement initiatives for the Power Platform and M365 stack and advocate for best practices. Provide training and technical guidance to developers on using the various applications. Consult and support SMEs across different business areas to assess and identify an appropriate solution to meet their business needs.
• Assist programme and project planning, mobilisation and execution across multiple phases. Work with the programme leads to proactively identify risks, issues and dependencies, work with stakeholders to develop appropriate solutions/mitigating responses and escalate where appropriate.
• Monitor and correlate system performance, availability, and scalability metrics.
• Conduct solution reviews and identify ways to improve quality. Develop and maintain technical documentation to ensure teams have the best understanding of system architecture and functionality. Ensure compliance with internal and external security standards and policies.
• Manage software upgrades and compatibility with existing systems. Analyse data and present findings and recommendations.
• Monitor and analyse the performance of each solution developed to identify areas of improvement. Respond to and investigate technical issues that arise by developers, administrators and colleagues.

Nov 2018 – Jun 2020 · 1 yr 7 mos · Dublin, County Dublin, Ireland

• Responsible for the on going review, transformation and optimisation of HR ways of working and IT processes developing & supporting improved and more efficient services to all employees, people managers and HRBP’s. Working in partnership with key stakeholders to drive the successful implementation of key programmes of work to ensure the function operates in a more effective and efficient manner.
• Support the team with the development and delivery of the HR Transformation and Optimisation Roadmap, associated business cases and plans as required. Project manage distinct elements of key transformation projects working with stakeholders across HR and the broader group to deliver project objectives.
• Building relationships with the HR teams to understand key processes to understand their challenges, opportunities and risks and support them in developing solutions to improve HR services; Along with the team, work in partnership with colleagues across HR & the business to leverage internal expertise and technologies to drive increased efficiency and effectiveness.

May 2018 – Jan 2019 · 8 mos · Dublin, County Dublin, Ireland

• All of my duties remain the same as below, Additional duties in this role includes reviewing other team members work, creating and implementing new ways of working by developing and enforcing VBA Word and Excel macro's across four teams to ensure repetitive daily/monthly processes can be automated which effectively allows us to reach deadlines more efficiently and allows for more time to focus on other projects. This VBA application holds over 30 different processes which relieved over 600 hours of manually work a year from colleagues. These macros eliminate the possibility of human error when processing work with figures/sensitive data.
• Other Projects consist of SharePoint site building and migrations to new sites to create more efficient ways of working within the team. Other duties include working on more IT related projects including SAP updates, SSO testing & troubleshooting. Providing hardware & software technical support (Printers/PCs) as required by Group Pensions team members. Set-up and train new employees on our IT systems and show how to use VBA developed applications and how to troubleshoot issues.

Oct 2017 – May 2018 · 7 mos · Dublin, County Dublin, Ireland

• Interacting with the 3rd party administrator and SAP reporting to ensure reconciliation between systems. Assist Projects and Tech Support Manager in the maintenance of the administration systems - Administrator, SAP and any other such systems deployed. Provide accurate reports and membership data for the purpose of compilation of Interim Actuarial Valuations and schemes Annual Audits in compliance with Pensions legislations. Point of contact for scheme actuaries in relation to on-going data requirements.
• Documenting and implementing changes to processes to ensure that processes are carried out to meet the Group`s needs in line with regulatory and other requirements by carrying out a clean- up of Member Services current processes. Supporting Team Manager (Projects and Tech Support) on major IT Projects as required.