Harshada Kothawade

Operations Associate

India7 yrs 6 mos experience
Most Likely To Switch

Key Highlights

  • Expert in tourism strategy and destination development.
  • Proven track record in market research and data analysis.
  • Strong background in stakeholder engagement and collaboration.
Stackforce AI infers this person is a Tourism Market Analyst with expertise in strategic planning and destination management.

Contact

Skills

Core Skills

Operations ManagementData AnalysisTravel ConsultingProduct CostingCustomer Relationship Management (crm)Customer ServiceTeam LeadershipCurriculum DevelopmentResearch SkillsOnline Content CreationPublic SpeakingItinerary Design

Other Skills

CRM ToolsStakeholder EngagementAnalytical SkillsProduct OperationsExcel (Pivot Tables)Vendor RelationsBusiness-to-Business (B2B)LeadershipMarketing OperationsStrategic PlanningCommercial OperationsMarketing AnalyticsOrganization SkillsPresentation SkillsTeamwork

About

Five years. Two continents. Three of the industry's most demanding environments. What I built across Cleartrip (OTA), Trailfinders London, and Coventry University wasn't just experience, it was a lens for seeing how tourism ecosystems actually move. The Differentiator : Most travel professionals operate inside the system. I look at the whole board; how airlines, hotels, destinations, and intermediaries either align or leak value, and exactly where to intervene. I track booking patterns, seasonality shifts, and supplier behaviour not to report what happened, but to anticipate what's next as competitive advantage. My Strategic Work 1. Reykjavik Destination Audit : Overtourism diagnosis and Visitor management. 2. Virgin Atlantic Strategic Analysis : Mapped competitive forces, loyalty ecosystem gaps, and post-Brexit market disruption. Recommended alliance positioning and fleet strategy as durable growth levers, not quick fixes. 3. Virtual Field Trips — Market Research Study : Data visualisation and designed a survey. What I bring to the table · Tourism Strategy and Destination Development · Market Research and Data Analysis · Strategic Frameworks & Business Analysis: VRIO, SWOT, TOWS, PESTEL, Porters Five Forces Model, Trend mapping. · Overtourism Diagnostics and Visitor Management · Sustainable Tourism Planning · Tourism Policy and Impact Assessment · Destination Branding and Experience Design · Stakeholder Engagement and Cross-Functional Collaboration · Project Management and Strategic Recommendations My approach combines analytical problem-solving with cultural insight and practical field exposure gained through both industry roles and independent backpacking across South and Southeast Asia. I am committed to developing solutions that support community wellbeing, cultural preservation, and strategic recommendations. Actively open to roles with tourism boards, destination management organisations (DMOs), government bodies, UN/NGO programs, consulting firms and travel-innovation companies.

Experience

7 yrs 6 mos
Total Experience
1 yr 3 mos
Average Tenure
1 yr 4 mos
Current Experience

Cleartrip

Operations Management Consultant

Jan 2025Present · 1 yr 4 mos · Mumbai, Maharashtra, India · On-site

  • Analysed customer journey data and operational workflows using Excel (pivot tables) and internal CRM tools to identify efficiency gaps.
  • Provided insights to cross-functional product, marketing and operations teams to improve service delivery and customer experience.
  • Supported process optimisation initiatives through data-driven problem solving, vendor coordination and operational reliability assessments.
  • Contributed to documentation, reporting and workflow standardisation for internal teams.
Operations ManagementCRM ToolsStakeholder EngagementAnalytical SkillsProduct OperationsExcel (Pivot Tables)+2

Career break

Travel

Sep 2024Dec 2024 · 3 mos · Asia

  • Backpacking through South East Asia

Tamarind global

Tamarind Global – Travel Consultant

Apr 2024Sep 2024 · 5 mos · Mumbai, Maharashtra, India · On-site

  • Designed customised B2B travel products incorporating accurate costing, regulatory compliance and sustainable itinerary planning.
  • Managed vendor relations, rate negotiations and service quality monitoring across multiple domestic destinations.
  • Conducted market research and behavioural insights analysis to strengthen product offerings and destination positioning.
  • Prepared detailed itinerary documents, cost sheets and operational reports using Excel and CRM systems.
Business-to-Business (B2B)Product CostingItinerary designTravel ConsultingCustomer Relationship Management (CRM)

Trailfinders

Operations Executive

Oct 2022Jan 2024 · 1 yr 3 mos · London Area, United Kingdom · On-site

  • Re-planned disrupted itineraries and evaluated route alternatives using comparative market analysis and operational risk assessment.
  • Ensured revenue protection and service recovery by coordinating with airline partners, suppliers and UK sales teams.
  • Produced accurate documentation, booking updates and customer communication logs within strict service-level timelines.
  • Analysed disruption patterns and contributed insights for contingency planning and customer service improvements.
LeadershipStakeholder EngagementOperations ManagementCustomer Relationship Management (CRM)Marketing OperationsAnalytical Skills+5

Cafe xoxo

Barista/ Team leader

Apr 2021Jul 2022 · 1 yr 3 mos · Greater London, England, United Kingdom

  • Led daily café operations including staff supervision, inventory control, conflict resolution, and customer experience management.
  • Delivered staff training for service standards and workflow optimisation.
  • Managed stock, cash reconciliation, and vendor coordination to ensure smooth operations.
Team LeadershipCustomer ServiceVendor Relations

Coventry university london

Curriculum Development Intern

Oct 2020Mar 2021 · 5 mos · Greater London, England, United Kingdom

  • Conducted research on global tourism education trends and skill gaps to support curriculum redesign for postgraduate programmes.
  • Performed qualitative and quantitative analysis (interviews, benchmarking, literature review).
  • Contributed recommendations that were included in module improvements and industry-alignment updates.
Curriculum DevelopmentMarketing AnalyticsAnalytical SkillsResearch Skills

Collegetips.in

Journalism Internship in youth Instagram channel

Jan 2019Jan 2019 · 0 mo

  • Produced youth and travel-focused video scripts, interviews, and digital content for a high-traffic Instagram channel.
  • Conducted on-ground interviews, audience research, and story development.
Public SpeakingPresentation SkillsOnline Content Creation

Thomas cook india limited

Operations Intern FIT

Oct 2018Jan 2019 · 3 mos · Mumbai Area, India

  • Supported front-line operations, including vendor quotations, booking confirmations, logistics coordination, and documentation checks.
  • Handled visa documentation, itinerary planning, and customer communication.
  • Maintained Excel databases and updated operational trackers for ongoing tours.
Operations ManagementOrganization SkillsTravel Consulting

Ashish holidays - india

Tour Guide

Jan 2018Jan 2019 · 1 yr · Mumbai, Maharashtra, India

  • Delivered cultural interpretation, route coordination, and group management for student-led tours.
  • Coordinated transport, on-ground logistics, and real-time issue resolution.
TeamworkCustomer Service

Yogesh travels - india

Intern

May 2016Jul 2016 · 2 mos · Nasik, Maharashtra, India

  • I trained under the operations and sales department. Also I was responsible for domestic ticket booking (train and flight).
Organization Skills

Indian film project

Assistant Director of short film

Jan 2016Jan 2016 · 0 mo · Mumbai, Maharashtra, India

Self-employed

Tour Operator (Self-Employed)

Jan 2015Jan 2018 · 3 yrs · Nasik

  • Independently operated full-scale annual tours for 50+ travellers, managing reservations, vendor contracts, costing, and on-ground execution.
  • Developed itineraries, managed budgets, and supervised tour guides to maintain quality.
  • Handled communications, emergency management, and service recovery.
Itinerary designTour PlanningOperations ManagementVendor Management

Education

Coventry University London

Master's degree — MSC INTERNATIONAL HOSPITALITY AND TOURISM MANAGEMENT

Jan 2020Aug 2021

Skill India

Diploma in Tour Operating

Jan 2018Jan 2018

Savitribai Phule Pune University

Bachelor of Arts — English Literature and Tourism Management

Jan 2015Jan 2018

University of East Anglia

Online Certification – Brand Management

Sep 2018Present

Accenture

Digital Media & Social Media Branding

Stackforce found 100+ more professionals with Operations Management & Data Analysis

Explore similar profiles based on matching skills and experience