Mohd Nizam

Operations Associate

South Delhi, Delhi, India13 yrs 7 mos experience

Highly Stable

Key Highlights

Expert in process re-engineering for operational efficiency
Led teams to optimize insurance operations
Implemented innovative solutions reducing TAT significantly

Stackforce AI infers this person is a General Insurance Operations Expert focused on process optimization and system development.

Contact

Skills

Core Skills

End-to-end Process Re-engineeringInsurance System Development & Lifecycle ManagementBusiness Operations OptimizationUnderwriting Strategy & Risk Assessment

Other Skills

Business Process ImprovementBusiness Process Re-engineeringMicrosoft ExcelOperations ManagementEnglishInsurance ClaimsInsurance OperationsReinsuranceClaims ManagementClaimBrokersProperty & Casualty InsuranceHealth InsuranceCommercial InsuranceLiability

About

In the world of General Insurance, a 1% gain in operational efficiency can result in millions in saved overhead. I specialise in finding those percentages through process re-engineering. I operate at the intersection of traditional insurance expertise and modern operational efficiency. With a deep background in General Insurance, I specialise in bridging the gap between technical underwriting requirements and seamless system execution. My career has been defined by a passion for "fixing the gears"—taking complex business operations and re-engineering them for maximum performance. Whether it’s developing new system architectures or streamlining underwriting workflows, my goal is always to reduce friction and drive sustainable growth. Core Competencies: - Underwriting Strategy & Risk Assessment - End-to-End Process Re-Engineering - Insurance System Development & Lifecycle Management - Business Operations Optimization

Experience

13 yrs 7 mos

Total Experience

10 yrs 1 mo

Average Tenure

3 yrs 6 mos

Current Experience

Samsung electronics

Insurance Professional

Oct 2022 – Present · 3 yrs 6 mos · Gurugram, Haryana, India · On-site

Reverse Logistics Operations: -
Returns Optimization – Trained, guided and managed RPC team to resolve operational challenges and achieve short- and long-term performance goals
Implemented a damage recovery SOP to minimize losses by 3PL damage & shortages
Setup Damage reporting Processes across WHs to reduce the pilferages, shortages & damages
Setup Reverse inwarding and inventory treatment process across WHs to timely recon of inventory
Reducing Pilferage Losses: Analyzing weekly Lost in Transit (LIT), Damage in Transit [DIT] reports and Charting-out Measures to Minimize Pilferage
Decision Analysis: Benchmarking and analyzing pick-up reports to extract insights; planning and implementing improvements based on these insights from various reports
Insurance Claim Processing/Settlement: -
Responsible for DTC SOP design, Overall claim management and MIS Reporting
Document Preparation Support to WHs for Insurance Claim Processing
Coordination with Returns Team for Insurance Claim at HO & Region
Coordination with Insurance Company for Surveyor Deployment/Claim Intimation etc.
Analysis & Countermeasures, Reports: -
Root Cause Analysis of Insurance Claim & Identify Potential Risk & Countermeasures
Analysis & MIS: -
MIS on Product wise, WH wise [Monthly/Quarterly/Half Yearly & Annually]
MIS on WH wise & Claim Type wise [Theft / Shortages / Damages etc.]
Claim Analysis on Pre & post Delivery wise, Route & LMD wise
Monthly MIS on Insurance Loss Ratio/Abnormal Cases
Other Activities: -
Coordination with 3PL/Transporter & Courier Partner & HO for Claim Processing till Settlement
Claim Rejection, Timely Recovery of Amount from 3PL / Transporter & Courier Partner
Timely Claim Settlement and Monthly Reconciliation with Insurance Partner

Business Process ImprovementBusiness Process Re-engineeringEnd-to-End Process Re-EngineeringInsurance System Development & Lifecycle Management

Iffco tokio general insurance co. ltd.

3 roles

Senior Manager - Business Operations

Promoted

Apr 2021 – Oct 2022 · 1 yr 6 mos

Driving Centralized Operations of OEM Insurance as Head from Corporate Office across all Office Dealer Points, with a team of 20 members, which includes Maruti, Toyota, Honda, Eicher, Ashok Leyland, Yamaha, TVS, SMC, Piaggio, etc.
OEM Business Operations: -
Improvement & designing of new innovative processes and successfully implementing the same.
Centralized issuance of all OEM Policies & Other web integrations
Receipts and reconciliation of all premium collections & 64Vb verifications,
Ensuring all payments are reconciled within TAT including Bank charges and GST invoices
Centralized servicing of all dealers regards to Endorsements, cancellations, and Pre-inspections with a dealer base of around 6500
Provide continuous improvement / best practices suggestions by analyzing existing solutions and identifying & implementing service enhancements on an ongoing basis.
MIS: -
Operational Productivity report of Business Unit, Line of Business & Channel
Publish Operational efficiency Reports and TAT for policy issuance.
Support Operations team in building efficiency for collection & Banking for efficient Debtor mgmt.
Yearly, Monthly KPI review, and performance reports
Weekly, Monthly MIS Report to Management - (Trends: - KPIs like Policy issuance TAT, Business Pending reports, Source business reports, Receipts TAT, BRS, and GST invoicing reports.)
Projects: -
Core System – Member of the core system design team to provide the design ideas from an operational perspective to replace the existing Core System.
Receipts Automation Project for all digital payment collections of OEMs amounting to 1600 crore, Effective reduction of TAT from 15 days to 3 days.
API integration of All 25 OEMs for Straight Through Policy issuance of OEMs estimated to 2 million policies per year, Effective reduction of TAT from 5 days to 2 Hours.
Worked on a number of projects to improve operational efficiency, like – CoverNote, Billing & Collections, & Document filing

Business Process ImprovementMicrosoft ExcelBusiness Operations OptimizationUnderwriting Strategy & Risk Assessment

Manager

Promoted

Apr 2017 – Mar 2021 · 3 yrs 11 mos

Part of an Innovation led Business Process Team- with an Aim to transform experience for our Customers and Partners.
Experienced in the design, mapping, management and efficiency of business processes.
Process/business analysis including defining operating models, designing new processes and their validation, understanding drivers for change.
Facilitating the process re-design/ improvement and re-engineering for the Operations and clarifying, identifying issues and facilitating changes to attain the highest levels of customer service, efficiency, control and compliance.
Delivered several projects on New Process, Process improvements and process re-engineering Preparing detailed documentation (process diagrams & reports).
To actualize the objectives and strategy for newly inducted Operations vertical to ensure effectiveness and efficiency, definition of Operation's KRA and management of Pan India Operation team to stabilize the vertical and achieve highest level of customer service and operational efficiency.
Support to Operations vertical on various process, operational issues and also effectively managed the team of more than 40 officers.

Business Process ImprovementMicrosoft ExcelEnd-to-End Process Re-EngineeringBusiness Operations Optimization

Assistant Manager

Jul 2012 – Mar 2017 · 4 yrs 8 mos

Worked for servicing of major clients e.g
Receiving clients and making proper inquiries to understand client requirements, Studying various Insurance Proposals
Underwriting of Fire, Burglary, Workman's Compensation, Personnel Accident, Public Liability, Cash in Safe, Cash in Transit, Fidelity Guarantee & Health proposals etc. Assessing proposals/preparing proposals for the approval of customers, Preparing Quotations for New clients, Inspection of New/Renewal risks (warehouses/shops/commercial/residential buildings)
Policy Data Entry in Seibel & Approvals, Preparation and Delivery of Policy Documents, Preparation of Renewal Proposals/Advises.
Follow up & Preparation of Renewal Policies, Endorsing the policies for any further changes, coordinating with Claim Department, for the involvement of risk in the particular claim.

Microsoft ExcelUnderwriting Strategy & Risk Assessment