Jan 2025 – Present · 1 yr 3 mos

May 2020 – Jan 2025 · 4 yrs 8 mos

• Mukesh is leading AI-powered Automation portfolio for IBM WW System Integrators (SI) Lab, Ecosystem Engineering and providing leadership and mentor-ship to Global SIs, Practice Heads, Architects & delivery teams in this partner focused role. He helps organisations to optimise business operations by leveraging AI-infused technologies, power of cloud, and centre staged "Business Automation" technologies.

Feb 2019 – Jul 2020 · 1 yr 5 mos

• Performed a Sr. Solution Architect role for IBM Global System Integrator Labs, Software Group, IRL across Data/AI, Automation, Watson Cognitive technologies. I provided leadership and mentor-ship to GSIs, Practice Heads, Architects and project teams in this partner focused consultative role. I supported deals worth $ triple digits through sell-to, re-sell, and influence.

Apr 2014 – Feb 2016 · 1 yr 10 mos

• I led the program of several Telco end-to-end solutions and delivered $$$ double digit revenue project; on-time completion; within cost; kept commitments for strategically importance projects. Helped pre-sales team in closing several crucial deals. Additionally, I achieve tight timelines to roll-out 500 PVR screens across India for a telecom client to leverage competitive business & revenue advantages.

Apr 2007 – Mar 2014 · 6 yrs 11 mos

• As a seasoned professional with a strong background in Solution Architecture and application design for key airline projects, I thrive on delivering exceptional results that set me apart as a leader in my field. With over 12 years of experience, I have successfully led design activities, handpicking and organizing top-notch teams to ensure on-time and budget-conscious project deliveries.
• My expertise extends to leading implementation teams, integrating middle-ware technologies like Web Applications, Web Services, WebSphere MQ, IIB, BPM across S/390 Mainframe and RS/6000 Linux platforms. I take pride in my ability to conduct comprehensive functional planning, identifying and mitigating cost, schedule, and technical risks.
• Notably, I developed a game-changing technical proposal outlining the application of a Revenue Management System, yielding substantial operational benefits and cost reduction for airlines. My inputs helped secure approval from the steering committee, solidifying my position as a visionary leader.
• Looking ahead, I'm eager to leverage my unique skill set and proven track record to drive success for future endeavours, always striving for excellence in every aspect of my work.
• Let's connect and explore how we can collaborate to achieve outstanding outcomes together.

Jul 2004 – Mar 2007 · 2 yrs 8 mos

• This role is distinct in the way that I experienced & contributed in the handling of both engagements and delivery at the same time - great learning experience that helped me gain the satisfaction of initiating and managing complex accounts. I performed Risk management, Negotiations, Proposal evaluation, Team Management, Client Relationship Management, People and Resource Management, Time Management, Communication Management, Transition management, Licensing & Product Management, Process Management, Vendor Management. I successfully implemented SOX & ITIL Processes & achieved 100% compliance.
• The time when I joined - there were multiple challenges in terms of operational/ delivery complexity, processes, 17 distinct Time Zones across geo(s), team(s) skill-set gap, high attrition rate, high volume of support tickets etc. I successfully managed 24/7 AMS projects with over 99% SLA – Ensured the smooth operation of a FMCG client spread across 17 countries in south Asia. Also, managed the delivery of new delivery engagements such as Cash Management, Cognos Reporting.

May 2002 – Jun 2004 · 2 yrs 1 mo

• I was responsible for the development and sales of IBM technical solutions directly to customers and leading multinational, multi-discipline teams of SMEs. During this role, I worked on multiple Banking assignments and used a combination of IBM and non-IBM offerings, services, labour, assets, team sizing, location, hardware and software to meet client business requirements.
• As a TSM, it was a great experience for me to be able to worked directly with sales team, clients, fully participate in POCs, work with diverse solutions teams (IBM & client) and across various technologies and disciplines. At the same time I was also able to contribute as project lead for different projects.

May 1997 – May 2002 · 5 yrs

• I was responsible for developing applications, software(s) using various tools and technologies across diverse range of software/ hardware platforms.
• As a programmer, I developed and worked extensively on IBM Mainframes, SOA oriented Java/ J2ee web services and Advanced Enterprise Service Bus i.e. IBM AppConnect, APIConnect, MQ, BPM, various data structures, and tools and techniques, and several open source technologies e.g.: Hibernate, Spring/ Integration, Log4j, Maven, Ant, Struts, JMS, NetBeans.