Jitesh Grover

CEO

India10 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Scaled operations from 10 to 320 workshops.
Achieved 5x revenue growth in monthly GMV.
Improved customer experience with NPS increase.

Stackforce AI infers this person is a leader in automotive operations with a focus on scaling and efficiency.

Contact

groverjitesh1@gmail.com LinkedIn

Skills

Core Skills

Operations ManagementTeam Leadership

Other Skills

Performance ManagementProblem SolvingRevenue ManagementProcess ImprovementCustomer Relationship Management (CRM)ManagementCustomer ServiceTeamworkStrategyAnalytical SkillsNew Business DevelopmentPeople ManagementAutomotiveLeadershipProject Management

About

I build and scale large, field-heavy operations. Currently leading North India Operations at GoMechanic, managing $21.6M in annual operations with full P&L ownership across: →$1.8M monthly GMV (320+ workshops) →230+ team members across 21 cities →6 business verticals: Workshop Services, Insurance Claims, Spares Distribution, Accessories Retail, RSA Programs, and Luxury Segment What I've delivered: →5x revenue scaling: $360K → $1.8M monthly GMV →Recovered 8 underperforming city launches to profitability →Built automated systems reducing manual reporting by 75% →Created 2-tier leadership structure across distributed operations →Direct stakeholder management with insurance partners, OEM warranty providers, and parts distributors My expertise: Turning messy, offline, people-driven businesses into predictable, profitable systems across field operations, vendor networks, supply chains, and customer experience. I've done this in hyper-local marketplaces, multi-city operations, and complex partner ecosystems. If you're scaling operations with feet on the ground and money on the line, let's talk.

Experience

Gomechanic.in

3 roles

Regional Head

Promoted

Jul 2024 – Present · 1 yr 9 mos · Gurugram, Haryana, India · On-site

Regional Head - North India
Managing $21.6M in annual operations with full P&L ownership across 320+ workshops in 21 cities across North India.
Current scale:
→$1.8M monthly GMV
→230+ team members
→6 business verticals: Workshop Services, Insurance Claims, Spares Distribution, Accessories Retail, RSA Programs, Luxury Segment
What I've delivered since taking this role:
Revenue & Growth:
→Scaled monthly GMV from $800K to $1.8M (2.25x growth)
→Expanded from 11 cities to 21 cities
→Grew workshop network from 180 to 320+ locations
→Recovered 8 underperforming city launches to profitability
Operations & Systems:
→Built automated systems reducing manual reporting by 75%
→Created daily dashboards surfacing issues before they become failures
→Fixed operational leakage across workshops, parts, and field teams
→Standardized audits, training, and escalation flows across all cities
Team & Leadership:
→Built 2-tier leadership structure so business runs without firefighting
→Scaled team from 170 to 230+ members
→Reduced dependency on individuals by building systems and leadership depth
Stakeholder Management:
→Direct coordination with insurance partners for claims processing
→OEM warranty provider relationships
→Parts distributor network management
→Regular investor updates and operational presentations to board and C-suite
Customer Experience:
→Improved NPS from ~35 to 60+
→Fixed CRM funnels and service SOPs to improve repeat rates
→Rebuilt feedback loops making frontline teams accountable
The outcome: More predictable revenue, better customer experience, operations that don't collapse when things scale.

Performance ManagementProblem SolvingOperations ManagementTeam Leadership

City head

Promoted

May 2019 – Jun 2024 · 5 yrs 1 mo · Gurugram, Haryana, India · On-site

City Head - Multi-City Operations
Built and stabilized high-volume city operations across multiple business verticals in Delhi NCR.
Scale managed:
→$180K → $480K monthly GMV (2.7x growth)
→75+ workshops across 5 clusters
→48 team members
What I delivered:
Operational Stabilization:
→Took failing clusters and made them operationally stable
→Owned garage onboarding, performance management, and commercial discipline
Ran frontline teams, customer escalations, and daily revenue delivery
→Improved turnaround times, service quality, and cost control
Systems & Processes:
→Built the first layer of SOPs that allowed clusters to scale without breaking
→Created frameworks for multi-city operations that became foundation for regional expansion
Team Leadership:
→Managed frontline teams across distributed locations
→Built accountability loops between workshops and central operations
This role taught me how large, offline businesses actually run and how to turn chaos into repeatable execution. It became the foundation for scaling to 320+ service locations, $1.8M+ monthly GMV, and multi-state operations across North India.

Customer Relationship Management (CRM)ManagementOperations ManagementTeam Leadership

Cluster Manager

May 2019 – Jul 2020 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

Cluster Manager (Delhi)
Started as the first operations manager for GoMechanic's Delhi clusters. Built city-level operations from the ground up.
Scale:
→$54K monthly GMV
→10 workshops
→6 team members
→1 cluster
What I built:
→Customer experience and team leadership frameworks
→Garage partner management processes
→Onboarding, performance tracking, and quality control systems
→Daily operational cadence for service delivery
This was my entry into marketplace operations and field-heavy businesses. Learned the fundamentals of managing distributed workshop networks and building systems that work on the ground, not just on paper.

Carzeva

Operations Manager

Aug 2016 – May 2019 · 2 yrs 9 mos · Central Delhi, Delhi, India

Joined an early-stage startup with a bold vision—car servicing at your doorstep. Helped take it from concept to real operations across Delhi NCR.
Key Wins:
🚗 Launched and scaled doorstep servicing model across 3 zones in Delhi NCR—handling 3,000+ monthly orders at peak.
🧰 Built ops playbooks from scratch: service flow, garage onboarding, technician training, route planning.
⏱ Reduced average service turnaround time by 30% through better scheduling and spares readiness planning.
📊 Managed backend ops including customer escalations, CRM compliance, vendor SLAs, and daily P&L oversight.
🤝 Handled cross-functional coordination between tech team (product/app), garages, and logistics—translating on-ground chaos into backend workflows.
💬 Learned the value of service empathy, hustle, and startup grit while solving real-world auto servicing problems, door to door.

Problem SolvingTeam LeadershipOperations Management

Carnation auto india pvt. ltd.

RF Manager

Feb 2016 – Jul 2016 · 5 mos · Noida Area, India · On-site

Short but intense stint in an established auto servicing brand—gave me early exposure to structured automotive operations.
Highlights:
🧾 Managed revenue forecasting (RF) and workshop P&L tracking for key service outlets across NCR.
📉 Analyzed service margins, labor productivity, and spare part leakages to identify profitability gaps.
📑 Supported audit readiness and compliance reporting, working directly with zonal heads and finance teams.
🏭 Built a solid foundation in auto retail metrics, workshop financials, and centralized reporting tools—experience that continues to shape my current strategic approach.

Problem SolvingTeamworkOperations Management