Govind Deval

Consultant

Delhi, India9 yrs 10 mos experience

Highly Stable

Key Highlights

Expert in cost estimation and customer satisfaction
Strong background in mechanical engineering
Proven track record in automotive service improvement

Stackforce AI infers this person is a skilled automotive service advisor with expertise in customer interaction and mechanical engineering.

Contact

Skills

Core Skills

Cost EstimationCustomer InteractionMechanical EngineeringAutomotive Aftermarket

Other Skills

Service ImprovementExceeding Customer ExpectationsJob SchedulingCustomer ReportingProblem SolvingAppointment SchedulingCustomer Follow-UpMaritime Security Training

Experience

9 yrs 10 mos

Total Experience

6 yrs 2 mos

Average Tenure

3 yrs 8 mos

Current Experience

Hans hyundai

Advisor

Sep 2022 – Present · 3 yrs 8 mos

Communicating effectively with customers about repair needs and status updates. Preparing accurate cost estimates for body work and repairs. Scheduling appointments and managing repair timelines. Ensuring customer satisfaction through follow-up after completion of services. Keeping records of repair orders, invoices, and customer interactions.

Cost EstimationService ImprovementExceeding Customer ExpectationsJob SchedulingCustomer ReportingProblem Solving+3

Harpreet ford moti nagar

bodyshop advisor

Oct 2015 – Dec 2021 · 6 yrs 2 mos · Delhi, India · On-site

Mechanical EngineeringAutomotive Aftermarket

Harpreet ford service center

Service Advisor

Oct 2015 – Dec 2021 · 6 yrs 2 mos

Identified problems and services by listening to custorners description of symptoms, clarifying the description of problems. Verified the warranty and service contract coverage by examining records and papers, explained provisions, Contacted the fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin. Prepared Repair Orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtained approval signatures, entered RO into service database system, Assisted with scheduling work and issuing work to service technicians. Maintained customer rapport by explaining estimates and expected to retum of the vehicle. Obtained customers approval of estimates, obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation.