Mark Oldham

Product Manager

Burnley, England, United Kingdom19 yrs 11 mos experience

Highly Stable

Key Highlights

Over 20 years of IT experience
Expertise in identity and access management
Freelance tech writer with published articles

Stackforce AI infers this person is a Cybersecurity and IT Management expert with extensive experience in educational and freelance sectors.

Contact

Skills

Core Skills

Microsoft 365CybersecurityProject ManagementIt SecurityTechnical WritingWriting

Other Skills

Entra IDITILNetwork InfrastructureIdentity ManagementAccess ControlVendor ManagementCustomer ServiceFreelancingVPNWindows 11Microsoft LicensingMicrosoft AzureWeb Content WritingResearch SkillsPublic Sector

About

I break things, fix things, and occasionally write about why they broke in the first place. I’ve spent over 20 years in IT, from pulling cables and configuring switches to managing Microsoft 365, Entra ID, and everything in between for thousands of daily users. These days, I focus on identity, access, network reliability, security, budgets, and long-term IT planning and more! I’ve written for The Independent about cybersecurity and VPNs, authored Windows 11 Ultimate Guide, and run the YouTube channel Control Alt Delete Tech Bits (tinyurl.com/Control-alt-delete-tech-bits ), I also freelance as a tech writer and consultant, so if you’re looking for someone who can explain, plan, or build, feel free to get in touch.

Experience

19 yrs 11 mos

Total Experience

6 yrs 7 mos

Average Tenure

Current Experience

Yorcybersec

Technical Manager

Dec 2023 – May 2025 · 1 yr 5 mos · Lancashire, England, United Kingdom · Hybrid

At Yorcybersec our focus is on you the customer, offering a premium service and zero cost.
We help you by simplifying Cyber Security and IT Security as much as possible, dealing with vendors and suppliers for you, at no upfront cost.
By focusing on your requirements, drivers, and your company as a whole, we help you make smarter more trustworthy investments.
We have worked with companies from a one-person photographer based in Yorkshire to FTSE 100 companies, who needed to rollout global security monitoring and security training.
We will always aim to do our best and focus on you the customer. We want to continue working with customers, as such we always aim to deliver the highest quality service we can

CybersecurityIT SecurityVendor ManagementCustomer Service

The independent

Freelance Tech Writer

Jun 2023 – Aug 2023 · 2 mos · Remote

Freelance tech writer for the Independent, writing about VPN's and cyber security, https://www.independent.co.uk/advisor/authors/mark-oldham

FreelancingTechnical WritingCybersecurityVPN

Leaf publishing ltd

Lead writer for Windows 11 Ultimate Guide

Jan 2023 – Mar 2023 · 2 mos · Preston, England, United Kingdom · Remote

The lead writer for Windows 11 Ultimate Guide, https://leafpublishing.co.uk/books/windows-11-ultimate-guide/

WritingWindows 11

Sir john thursby college

ICT Manager

Sep 2009 – Mar 2026 · 16 yrs 6 mos · Burnley, England, United Kingdom · On-site

Led the day-to-day delivery and long-term strategy of IT services across a busy secondary school environment, ensuring reliable, secure, and high-performing systems to support both staff and students.
Held overall responsibility for network infrastructure, Microsoft 365 services, and on-premises systems, maintaining uptime, performance, and security across the estate. Designed and managed a hybrid environment, including Active Directory and Microsoft Entra ID, with a focus on identity, access control, and safeguarding.
Implemented ITIL-aligned processes to improve service delivery, incident response, and change management. Acted as the escalation point for complex technical issues while also leading project delivery from planning through to completion.
Led three full 5 year ICT refreash plans, from planning all they way through to delivery, service managed other schools' IT as part of a service offering.
Led three full 5-year ICT refresh plans, from planning all the way through to delivery, and managed other schools' IT as part of a service offering. Refreshed thousands of devices from desktops PC, interactive TVs to full networks, on-prem servers and much more.
Aligned IT to meet DFE guidelines and cyber essentials.
Built and managed multiple highly successful ICT support teams.
I was also staff governor for four years.

Microsoft 365Entra IDITILNetwork InfrastructureIdentity ManagementAccess Control+1

Chess

Hardware Network Engineer

May 2008 – Sep 2009 · 1 yr 4 mos · Burnley, England, United Kingdom

Started off as a hardware engineer, building and repairing PCs in the repairs department before moving up to field engineer travelling to customers repairing desktops/laptops under agreed SLA's.