Monish Jeswani

Operations Associate

Bengaluru, Karnataka, India3 yrs 5 mos experience

Key Highlights

Expert in SaaS onboarding and integration.
Proven track record in client satisfaction.
Strong cross-functional collaboration skills.

Stackforce AI infers this person is a SaaS Implementation Manager with strong client relations and project management expertise.

Contact

Skills

Core Skills

Project ImplementationSoftware As A Service (saas)

Other Skills

Account ManagementClient OnboardingCustomer SatisfactionCustomer SuccessProject PlansSoftware ImplementationTeam LeadershipWorkload PrioritizationProject ManagementSolution ImplementationCustomer ExperienceAnalytical SkillsClient RelationsBuild Strong RelationshipsAttention to Detail

About

As Manager, Implementation at Rippling, I contribute to seamless software-as-a-service (SaaS) onboarding and integration by leveraging my expertise in solution and project implementation. My role involves optimizing workflows, facilitating cross-functional collaboration, and ensuring that client requirements align with tailored solutions to deliver successful outcomes. With a Bachelor's Degree in Computer Science from the University of Mumbai, I am passionate about leveraging my technical foundation in programming and digital tools to support efficient implementation processes. My focus lies in driving client satisfaction, streamlining implementations, and fostering team efficiency to achieve organizational goals.

Experience

3 yrs 5 mos

Total Experience

1 yr 6 mos

Average Tenure

3 mos

Current Experience

Rippling

4 roles

Manager, Implementation

Jan 2026 – Present · 3 mos · Bengaluru, Karnataka, India · Hybrid

Senior Implementation Manager

Oct 2024 – Jun 2025 · 8 mos · Bengaluru, Karnataka, India · Hybrid

Software as a Service (SaaS)Project ManagementSolution ImplementationProject Implementation

Implementation Manager

Promoted

Aug 2023 – Oct 2024 · 1 yr 2 mos · Bengaluru, Karnataka, India · Hybrid

Successfully orchestrated the implementation of Rippling for diverse clients, ensuring seamless on-boarding and maximizing customer satisfaction.
Coordinated with sales, customer success, and product development teams to gather client requirements and customize solutions accordingly.
Act as a primary point of contact for clients during the implementation phase, addressing concerns, and providing timely updates
Collaborated with the development team to troubleshoot technical issues, ensuring a prompt resolution and maintaining high client satisfaction.
Spearheaded end-to-end implementation projects for Rippling, aligning with client goals and ensuring a smooth transition to the platform.

Workload PrioritizationCustomer ExperienceSoftware as a Service (SaaS)Analytical SkillsSoftware ImplementationClient Relations+13

Customer Support Specialist

Sep 2022 – Jul 2023 · 10 mos · Bengaluru, Karnataka, India · Hybrid

Handled clients promptly to help troubleshoot issues related to app integrations. Researched and offered solutions primarily through online resources and aided product and service issues.
Reviewed, verified, and improved information from technology-generated data sources to deliver customer-positive support via email, chat, and online meetings.
Evaluated user problems, using test scripts and technical questions, and assisted them with queries related to third-party app integrations available on Rippling.
Worked on identity access and management issues.
Escalated higher-level issues to engineering teams to ensure timely resolution for clients. Maintained confidentiality to protect customer data and ensure customer confidence.

Workload PrioritizationCustomer ExperienceClient RelationsQuality AssuranceCustomer SuccessCustomer Satisfaction

Multiplier

EOR Implementation Manager

Jun 2025 – Dec 2025 · 6 mos · Remote

Managing comprehensive EOR implementation processes for enterprise clients.
Collaborated with sales, onboarding, contracts, legal, payments, and finance teams to assess pre-sale requirements, ensure implementation feasibility, and resolve complex challenges throughout the process.
Designed and optimized implementation workflows for multiple employment types (EOR, contractor, COR) while developing and maintaining process documentation, email templates, and global implementation playbooks.
Assisted in resource allocation and ensured team efficiency across complex global projects, consistently delivering results within budget constraints and deadlines.

Account ManagementClient OnboardingCustomer SatisfactionCustomer SuccessProject ImplementationProject Plans+4

Niranjan hiranandani school of real estate

Technical Assistant

Jun 2021 – Aug 2022 · 1 yr 2 mos · Mumbai, Maharashtra, India

Supporting the college administration in running daily operations and disseminating necessary information across the institution.
Managing all the online ongoing and upcoming lectures, webinars, and events.
Website & Social Media Management.

Grayquest

Marketing Team

May 2021 – Jun 2021 · 1 mo · Mumbai, Maharashtra, India

Kc college

Technical Assistant

Feb 2020 – Aug 2022 · 2 yrs 6 mos · Mumbai, Maharashtra, India

IT Support: Facilitate the interaction between end users and higher-level support.
Handling the admission processes and student communication.
Organizing webinars, online events and setting up the necessary infrastructure required.