Elizabeth Sabbatini

Operations Associate

New York, New York, United States12 yrs 3 mos experience

Highly Stable

Key Highlights

Scaled Ocrolus from $0 to $30M in revenue.
Led a diverse team to enhance customer success.
Implemented strategic playbooks for enterprise clients.

Stackforce AI infers this person is a SaaS Customer Success Leader with a strong focus on team management and client onboarding.

Contact

elizabethsabbatini@gmail.com LinkedIn

Skills

Core Skills

Customer SuccessTeam LeadershipProject ManagementSales Process

Other Skills

API ImplementationCritical ThinkingItalian languagesLeadershipMarketing Collateral DevelopmentProject ImplementationPublic SpeakingSales GrowthSales PresentationsSocial NetworkingSoftware as a Service (SaaS)Strategic PlanningStrategyTechnical SupportTime Management

About

Customer-first, solutions-oriented leader with a strong background in building and scaling teams focused on driving product adoption and revenue growth in SaaS and FinTech. Comfortable navigating ambiguity and developing strategy in rapidly growing startups. Outstanding cross-functional communication and collaboration skills across sales, product, engineering and operational teams within an organization. Hired as the first go-to-market employee at Ocrolus (Series C, $500M+ valuation) helping to scale the company from $0-30M and implement processes to support the end-to-end customer journey.

Experience

Ramp

2 roles

Manager, Commercial Account Management

Oct 2024 – Present · 1 yr 5 mos

Manager, Customer Success

Apr 2024 – Oct 2024 · 6 mos

Ocrolus

3 roles

VP of Customer Success

Oct 2022 – Dec 2023 · 1 yr 2 mos

In this capacity, I was promoted to lead a team of 11 professionals from diverse areas of account management, technical support, and implementation. I assisted teams with onboarding new clients, implementing solutions through APIs, delivering technical support, and ensuring that clients achieved maximum product value and improved revenue.

Customer SuccessTeam Leadership

Director Of Implementation

Promoted

Dec 2019 – Oct 2022 · 2 yrs 10 mos

I was promoted to a newly established role and took charge of managing enterprise-level customer implementations while expanding team from 1 to 4 direct reports. I supported enterprise customers by documenting work scopes, timelines, and project plans. Introduced a first strategic playbook for implementing best practices, SOPs, and responsibilities. I enabled team members to serve as trusted advisors for customers and ensure successful integration of Ocrolus with existing loan origination systems and CRMs.

Project ManagementCustomer Success

Director of Customer Success

Jul 2014 – Dec 2019 · 5 yrs 5 mos

I was promoted to the position of company’s first customer success director and led post-sales functions, including onboarding experience, customer support and success, upselling, and cross-selling. I analyzed staffing requirements and hired the first CSM as a direct report to scale the team. Introduced new processes for sales, customer success handoff, and external kickoff calls. I developed external decks, one-pagers, and other product-marketing collateral in order to scale customer communications.

Customer SuccessSales Process