Oct 2021 – Feb 2022 · 4 mos · India · Remote

• Designed and led capability-building and advisory initiatives focused on product thinking, digital roles, and stakeholder-led decision-making, applying enterprise product and people systems expertise.
• Key Contributions:
• Designed and delivered structured capability programs for professionals transitioning into product and digital roles, with deep focus on decision-making frameworks, stakeholder alignment, and systems thinking
• Acted as a subject-matter expert (SME) on product mindset and execution, translating complex industry practices into scalable learning and capability frameworks
• Conducted workshops and guest lectures at academic institutions, bridging industry-grade product practices with early- and mid-career workforce readiness

Sep 2019 – Sep 2020 · 1 yr · Mumbai Metropolitan Region · On-site

• Led large-scale digital initiatives supporting complex customer journeys and cross-functional programs within a highly regulated BFSI environment, operating at enterprise scale.
• Key Contributions:
• Owned end-to-end digital journeys for credit card and lending products, partnering closely with business, technology, risk, and operations teams to support high-volume customer onboarding
• Played a key role in cross-functional selling and digital onboarding initiatives, supporting ₹100 Cr+ in monthly transactions, and strengthening alignment between product, operations, and business teams
• Introduced structured frameworks for stakeholder management, agile execution, and design thinking, improving delivery predictability and cross-team collaboration
• Worked in close partnership with senior stakeholders to balance regulatory requirements, customer experience, and operational efficiency

May 2018 – Sep 2019 · 1 yr 4 mos · Greater Hyderabad Area

• Built API-driven iPaaS templates and integration assistants, simplifying complex multi-system ecosystems into scalable, user-friendly solutions
• Partnered with engineering, customer success, and go-to-market teams to improve product adoption, system usability, and delivery predictability
• Owned delivery of enterprise integration products connecting CRM, ERP, HR, and operational systems, enabling seamless data flow across business and people platforms
• Impact:
• Reduced integration complexity and operational friction for enterprise customers
• Improved system adoption and experience for administrators and end users across interconnected platforms

Jun 2017 – May 2018 · 11 mos

• Creating an eco-system for digital lending platforms and providing loans to consumers
• Owner of Consumer Durable loan product across 10k+ locations in India

Mar 2016 – Jun 2017 · 1 yr 3 mos · Mumbai

• Worked for launch of SaaS based products in different countries
• Integration: Defined business process for client management and product experience with third party integrations of Zoho Subscriptions, PayPal and HubSpot
• UI/UX revamp: Revamped the UI and UX for internal teams and client facing interface using flat design, accordion view, coach marks and tooltips

Aug 2014 – Sep 2015 · 1 yr 1 mo · Bangalore

• Web performance: Worked in CEO’s office to identify gaps in product, marketing and overall strategy to implement tactics for improving web performance (traffic and time spent on site) by 5%
• CF Retina: Supported the launch of CF Retina, world’s first virtual reality innovation in real estate. Communicated with development team, product team and builders for successful building and launch of product.
• CF Marketplace: Led new initiative of building a marketplace with 25 vendors that directed to increase in new users on the web portal by 10% in 3 months.
• Competitive Intelligence: Identified key issues in within functions, conducted research, analyzed possible solutions and presented recommendations across departments. Successfully gathered information, analyzed and distributed intelligence on products, market conditions, competitors and customers for business decision-making.
• Analytics: Conducted market research based on hypothesis derived through analytics on competitor benchmarks such as product quality, consumer profiling and website analytics. Used tools such as Comscore, Alexa and Similarweb for trend analysis, forecasting competitor techniques and creating tactics for CommonFloor.

May 2013 – Jul 2014 · 1 yr 2 mos · Portland, Oregon Metropolitan Area

• Analyze user information system needs. Document the functionality and requirements.
• Recommend solutions and appropriate technology to meet client needs.
• Perform systems analysis for the development, implementation and support of information systems.
• Install and test vendor software applications and programs.
• Prepare workflow charts and diagrams to specify in detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system.
• Key person to understand system, functional and business requirements to translate them into technical requirements.
• Client communication for product maintenance and recommendation for functional improvisations.
• Assist in UAT and testing of product during pre-launch phase
• Arikkan is a start-up based in Vancouver WA, USA. Arikkan provides business and product solutions to State government in four verticals:
• 1. Elections: Arikkan brings deep level knowledge in HAVA, State's Elections Laws, State and County Elections business processes and practices, voting and tabulation machine functions, and various forms of ballots and voting methods.
• 2. Enterprise Record Management: enterprise class document and records management solution that is secure, configurable, user-friendly and scalable.
• 3. Election Night Reporting: ENR is a Cloud and Mobile ready COTS solution that presents real-time election results in graphical and tabular format.
• 4. Infrastructure: Arikkan has an expertise in assisting businesses large and small, private and public, to optimize their IT infrastructure

Feb 2013 – Apr 2013 · 2 mos · Portland, Oregon Metropolitan Area

• Responsible for requirements gathering around new staff orientation
• Build criteria for managers across departments to integrate in improving business processes
• Create orientation video, documents and slideshows for new staff orientation
• Document the HR on-boarding and off-boarding process and make suggestions to improve the process
• Review the portfolio of ERP modules and do a practicability study around each new set of functionality including business requirements, timelines and project objectives
• Deliver documents for each system improvement based on information gathering, building criteria and the possible solutions

Aug 2011 – Jul 2012 · 11 mos · Greater Chicago Area

• Successfully lead a diverse team of 8 people to developed 5 training modules for enhancing managerial skills including decision making, communication planning, and risk management
• Developed employee training materials including PowerPoint presentations, employee handbook, interactive activities, and employee workbook to enhance efficiency and work performance
• Presented a pilot run for two modules to the executive management of Mercy Corps Northwest to gather feedback and incorporate changes into final deliverable

Jul 2008 – Dec 2008 · 5 mos · Mumbai Area, India

• Managed a team of 5 people for training and supervision
• Traveled across 4 cities in the country for the events
• Responsible for coordination of the production team, direct marketing strategies, client retention strategies and supervision

Jan 2008 – May 2008 · 4 mos · Mumbai Metropolitan Region

• Wedding Planner for an international client during which I was a mediator for cross-cultural communication.
• Assisted in customer interfacing activities and responsible on behalf of the direct client.
• Managed schedules of over 100 guests and responsible for logistics of the wedding