Sep 2021 – Feb 2022 · 5 mos

• Sourced, evaluated, and moved candidates through the hiring pipeline
• Tracked hiring data to identify bottlenecks and areas of opportunity
• Monitored and audited applicant tracking system for accuracy and relevancy
• Scheduled and coordinated interviews and meetings for the executive team
• Partnered with hiring managers to align on ideal candidates and hiring needs
• Developed, tested, and posted job ads to attract top talent
• Key Projects:
• Streamlined and developed a new, secure process for new hire paperwork

Aug 2021 – Sep 2021 · 1 mo · Orlando, Florida, United States

• Performed phone screenings and Zoom interviews for potential new hires, making decisions and collecting data to pass off to the hiring manager
• Provided customer service to prospective and current residents via emails, calls, and in-person inquiries, managing questions, concerns, and requests
• Deescalated negative resident experiences with empathy using creative solution-oriented thinking and leveraging various cross-functional partnerships when necessary
• Facilitated community events for 5,000 residents to foster an inclusive, fun, and community-driven environment
• Performed weekly cleanliness and maintenance inspections for ~1500 units and audits on property inventory

Sep 2019 – Aug 2021 · 1 yr 11 mos

• Led and empowered team members to perform at a high level to meet hourly goals and maintain excellent guest service
• Supervised staffing to adhere to budget and operational needs, making changes accordingly
• Designed custom thematic graphics and flyers for communication boards to deliver key information to team members
• Provided timely guest service to guarantee 100% guest satisfaction through creative problem-solving
• Troubleshot diverse technical and operational concerns to keep attractions running safely and efficiently
• Continuously fostered a safe and inclusive workplace for all Cast Members as a leader on the Diversity and Inclusion team
• Mentored Cast Members to help develop and grow their careers
• Performed daily safety and guest service audits to identify areas for growth
• Developed and implemented a time management and labor reporting process to allocate and track 1,000 daily labor hours
• Key Projects
• Gathered safety audit data to create job aids going into yearly audits, highlighting opportunities for improvement
• Implemented a daily quality assurance process to confirm all show elements are in proper working order
• Developed and implemented a time management plan for the land’s Coordinating team to follow on a daily basis

Feb 2017 – Sep 2019 · 2 yrs 7 mos

• Followed extensive safety guidelines and handled emergency situations in a calm and decisive manner when necessary while maintaining a fun and friendly environment for guests
• Performed regular documentation audits on operating guides, checklists, and training documents to keep all materials up to date and relevant
• Trained new employees on all aspects of the role and developed unique training materials for other trainers to leverage
• Remained flexible and willing to complete various tasks around the park as needed
• Acted as the point person for media crews during promotional video shoots and photoshoots at the park
• Quarterly Award Recipient March 2018 for outstanding performance
• Key Projects
• Corrected numerous Operating Guides and attraction checklists after discovering mistakes and inconsistencies
• Developed several unique training materials for Slide Operations and Lifeguard training for use during unconventional training circumstances, i.e., weather closures and low attendance
• Was hand selected to hold a spot on a very small team that introduced a new “Virtual Queue” Fastpass system to the park

Jan 2017 – Jun 2017 · 5 mos · Orlando, Florida Area

• Shot and edited promotional photos for the webpage and social media accounts
• Coordinated with designers to achieve desired outcome
• Met deadlines for deliverables
• Made creative decisions for and on shoots

Jul 2012 – Dec 2016 · 4 yrs 5 mos · Bloomington/Normal, Illinois Area

• Anticipated and fulfilled Guest’s needs while efficiently completing daily tasks simultaneously
• Created advertisements, promotional materials, and graphics for social media pages
• Entered and kept track of confidential data for ~1000 Consignors
• Curated displays of rotating seasonal clothing and accessories