Sep 2024 – Sep 2024 · 0 mo · Noida, Uttar Pradesh, India · On-site

• I had the incredible opportunity to deliver a session at Microsoft on ChatGPT and AI, where I shared insights on prompt engineering and how AI can be leveraged effectively. The session received an overwhelming response, with great participation and engagement. It was amazing to see how curious and enthusiastic the audience was about understanding AI’s real-world applications. Discussions ranged from optimizing prompts to enhancing productivity using AI tools. Grateful for the opportunity to contribute to such an insightful conversation at Microsoft!

Sep 2023 – Present · 2 yrs 7 mos · India · Remote

• I am Poorva Shrivastava, Founder and CEO of iLearnings, an edtech startup revolutionizing technical education by providing top-notch training and online courses. With over 10 years of experience in IT, I’ve worked with leading organizations like Accenture, Cognizant, and Wipro, which inspired me to start iLearnings to bridge the skills gap and empower learners worldwide.
• Work & Services:
• iLearnings specializes in:
• Technical Training in Salesforce, Data Science, AI/ML, Networking, and more.
• Corporate Training & CRM Consulting for companies to optimize their workflows.
• Mentorship Programs, Internships, and Interview Prep to ensure students and professionals are industry-ready.
• Customized Educational Programs for colleges, helping students gain a competitive edge.
• Achievements & Milestones:
• Delivered workshops and training in 100+ colleges, including Amity University and Dayanand Sagar College (DSATM).
• Featured as a speaker at Microsoft and International Conferences in Dubai.
• Recognized as the “Leading eLearning Platform of the Year” in Dubai.
• Partnered with prominent institutions like Dnyaneshwar College and DSATM.
• Clientele & Impact:
• Over 50,000 students trained from 10+ countries.
• Collaborated with 10+ colleges to deliver impactful training programs.
• Supporting students and professionals in achieving their career goals through skill development and placement opportunities.
• iLearnings is also a government-recognized Startup India organization, dedicated to shaping the future of education.

Apr 2022 – Apr 2022 · 0 mo

Feb 2022 – Sep 2023 · 1 yr 7 mos · India

• Handling a team of Salesforce Developers and helping them to build and design Salesforce Implementations
• Working as a Project Lead to handle the client requirements and data analysis using Agile Method
• Gathered requirements and developing client-specific solutions by understanding customer's business and technical environment.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
• Designed, and developed the Custom objects, Formula fields, validation rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Actively engages in an Agile (Scrum) environment with a focus on iterative and test-driven methodologies
• Ensures adherence to continuous improvement practices as required to meet quality/time-to-market imperatives
• Assists with user story grooming to better define technical configuration changes and translate business intent

Feb 2020 – Jan 2022 · 1 yr 11 mos · Mumbai, Maharashtra, India

• Implemented API and webservices to integrate with the credit card process using payment mate gateway
• Designing and developing SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages and Salesforce Lightning Experience as user interface.
• Used sales cloud to Maintain Leads, contacts, and opportunities. Used service cloud for creating cases in Salesforce from the feedback given by commercial card users.
• Worked on redesigning the opportunity from customized functionality to standard opportunity functionality.
• Used the salesforce Rest Request and Rest Response objects, created Rest API's using Apex Rest.
• Worked on various Salesforce.com Standard Objects including Accounts, Leads, Opportunity, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

Mar 2018 – Feb 2020 · 1 yr 11 mos

• Provide production support on Sales Cloud & associated third-party integration Sales Tools: Clari, Anaplan, Grid buddy, Sales loft.
• Strong Knowledge of Salesforce.com usage, Administration, Data management and Sales process flow in Classic & Lightning.
• Proficiency in Administrative tasks like user setup- creating role, profiles, permission set, queues as per the requirement.
• Experience in creating JIRA Stories and involved in Scrum Calls to deliver the requirements to stakeholders
• Knowledge of automation tool like Workflow, Process builder, Flows and Approval process.
• Created Custom fields - Formulas, Picklists, Custom Object, Custom tabs, Global Actions, Page Layout according to application requirement
• Implemented security and sharing rules at the object, field, and record level and created roles for Support agents and managers.

Sep 2014 – Mar 2018 · 3 yrs 6 mos

• Extensively worked on Agile methodology and attended Daily status/stand-up meetings.
• Analysed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps.
• Reviews and streamlined existing CRM to endure accurate adoption metrics reporting. Deactivating
• users to release licenses.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
• Also created Reports for custom financial data of current and potential portfolio.
• Created custom objects, junction objects, various relationship, approval process, assignment rules, auto response rules, custom Profiles, Permission Sets, Sharing rules, Role hierarchy.

Jan 2013 – Apr 2014 · 1 yr 3 mos · Pune, Maharashtra, India

• Worked with EE Brand in Convergys.
• Used to provide customer service to US clients. Used to handle queries related to EE service provider in US.