Jul 2021 – Dec 2025 · 4 yrs 5 mos

• Lead a team of technical content creators trying to prove a point. Actually several :)
• Extensively use GenAI in documentation. Right from creating first drafts, to use cases, video scripts, release notes.
• Also implementing Promptless, an AI platform that looks at the code base and creates and updates documentation based on PR requests made.
• Rolled out Tech support content in German.
• Continue to generate ideas and use cases for our product. When last checked - over 450 product insights.
• Represented Whatfix at multiple events - sometimes at my own cost
• Spoke about the Value question at the STC India Conference for Technical Writers
• Spoke about How Tech writers can innovate for the bottom line
• Created a competency map for all roles in information development

Jan 2020 – Jun 2021 · 1 yr 5 mos

• Introduced article calibration in team meetings
• Building a community of digital adoption experts
• Conceptualized several interesting use cases for Whatfix features.
• Suggested and implemented a new core differentiator for Whatfix - the ability to crawl through community content and display it along with support content
• Working closely with the Customer Advocacy team to build a thriving Whatfix Community
• Initiated Toastmasters at Whatfix. Part of the founding team and the President of the club.
• Initiated the Whatfix Inspire series. An event where we get external experts to come and share their knowledge with the entire team.
• Introduced help about help. Where internal users see additional information even though such an ability is still not supported by our authoring tool
• Listen for user insights from sales, onboarding, training, customer calls and arrive at unmet content needs. Also use these calls to validate assumptions
• Implemented automation in help to improve user experience on the support site
• Responsible for leads that won deals in excess of 80,000$ ~ 30K$ in pipeline.
• Selected as part of a team of leaders to be trained as part of the Global Emerging Leadership Program
• Completed over 80 courses in Linkedin Learning since it was introduced in April this year. The company goal is 20 minutes/week. My teams weekly goal is 60 minutes. My personal goal is 240 minutes (from my own time)

Jan 2019 – Dec 2019 · 11 mos

• Redesigned and managed help and documentation for Whatfix users
• Established a team of writers who do more than just write.
• Establish standards and processes in creating help content
• Build a community of digital adoption experts
• Top contributor of product insights
• Garner insights from everyday user interactions on the platform and channel back to the product team
• Presented Whatfix as a disruptive solution to fixing less than optimal product experiences
• Saved the organization about 16,000$ in tool costs by finding an innovative solution (quite cheeky too!)
• Implemented several pull strategies where we made feature discoverabilty easier. Where users would see us using a functionality and say they want it too!
• Answered several questions on Quora. There's one question about what are the perks about working with Whatfix that has over four thousand views. I've had employees say that the answer helped make up their mind on joining Whatfix.

Jan 2013 – Jan 2019 · 6 yrs · Bangalore

• Manage content for several GT Nexus Products
• Authored structured DITA content on XMetal
• Created videos using Adobe Captivate
• Establish and improve work flows and documentation processes
• Resident expert on Social Text, a wiki based social collaboration and knowledge management tool
• Had filed more bugs on a tool than other customers combined
• Conceptualized, proto-typed and published workflow based end user documentation
• Create and manage infrastructure documentation that helps an internal audience understand the designs behind our products
• Conceptualized, designed and organized a program to use gamification concepts to learn Kannada, the local language
• Working with other GT Nexus managers on a Middle-Up-and-Down Approach in bringing about a mindset of collaboration, innovation and problem solving
• Jointly presented a session on Supply Chain domain for STC Bangalore
• Poster presenter at PMPC about how Tech Comm can help Project Managers with their deliverables
• Initiated and Conducted a 'Learning Kannada' series where the local language basics were taught to those who were interested
• Initiated a learning to type workshop

Jan 2011 – Jan 2013 · 2 yrs · Bangalore

• · Created configuration and user guides for products that didn’t have usable documentation
• · Established standards, processes and best practices for a newly formed Technical Publications team
• · Improved the release notes process and introduced a new template that made the notes easier to
• understand and more consistent between product lines
• · Mentored and trained new writers on GT Nexus products, tools, and processes
• · Won the Best Performer Of the Quarter Award for Q2-2011
• · Completed the most number of GTNU certifications in the company
• · Recognized for having the most number of contributions on the ‘Grid’
• · Maintain ‘Inkovations’, an internal blog that talks about documentation related topics and solutions
• · Contributed to over 30% of entries on the ‘Tip of the Day’ page
• · Implemented several improvements to documentation in the form of wizards, interactive content,
• tabbed documentation, etc.
• · Solved several tool and process related issues by collaborating with other SocialText customers
• · Partly responsible for Knowledge Management in GT Nexus Bangalore
• · Conceptualized and prototyped ‘Perceptions’, a video interview of visitors to GT Nexus Bangalore.
• Questions for a visitor are crowd sourced.

Sep 2007 – Jan 2011 · 3 yrs 4 mos

• · Selected to lead a team which included people who taught me the ropes
• . Part of the management team that implemented a single source solution for all AOL help content
• · Managed transition of some engineering responsibilities to the writing team
• · Defined training requirements and negotiated with vendors to conduct the program
• · Managed transition of documentation for new AOL products and services
• · Improved writer efficiency and focus by adopting a ‘critical issue’ metric
• · The writing team won the business unit’s Star Performing Team Award in Q1-‘09 and Q2-‘10
• · Suggested improvements to authoring templates that resulted in improved content usability
• · Improved article ratings by analyzing article feedback and converting them into actionable improvements to the content
• · Submitted several ideas to improve AOL’s products and services
• · Won a prize for a competition on TWIN for documenting Madcap Flare
• · Won AOL Lit Fest Award for the Best Travelogue in May ‘09
• · Was one of the two writers in India to have won a discount on STC membership fees based on a
• short essay

Apr 2006 – Sep 2007 · 1 yr 5 mos

• · Collaborated with account managers in the US to design, create, test and publish online help content
• for various AOL products and services
• · Managed a pilot project that involved creating a Wiki based knowledge base that could be updated
• and modified directly by agents
• · Generated weekly performance reports on various metrics like utilization, error rate, productivity, etc
• · Mentored and trained new writers on KM tools and processes
• · Submitted several ideas to improve products and services

Dec 2004 – Mar 2006 · 1 yr 3 mos

Dec 1996 – Aug 2004 · 7 yrs 8 mos

• · Responsible for developing prototype samples of fuel injection pumps for R&D
• · Developed processes, tooling that reduced assembly time of a series of exotic pumps by over 200%
• · Achieved 200% efficiency on a newly commissioned machine within 2 months of starting operations
• . Achieved peak efficiency of over 400% in the tool room
• · Participated and led Quality Circle initiatives
• · Submitted several ideas to improve products
• . Received my second best compliment in my career.
• Story alert!
• I always believed in overdelivering. We used to report to a foreman on the shop floor and there was another person from R&D who used to use our help to get things done. Both these folks wanted me to do work for them. Once, one of them asked the other what if you had an entire department of Nibus. And the other replied - I wouldn't need that - just one more of him would do! True story!

Mar 1993 – Dec 1996 · 3 yrs 9 mos

• Machinist