Aug 2019 – Oct 2022 · 3 yrs 2 mos · Washington D.C. Metro Area

• Supported PR strategy and execution across multiple business units, including Multifamily, Single-Family, and the Office of the Chief Economist.
• Key advisor to leadership on media relations, speaking engagements, and campaign development.
• Managed the production and submission of the annual Affordable Housing Activities Report to Congress and the FHFA, ensuring compliance across joint campaigns and business lines.
• Served as a key communications leader during the organization’s COVID-19 response, spearheading consumer education efforts around forbearance programs and renter protections.
• Responsible for all public relations efforts around a series of annual multifamily mission-driven white papers on topics ranging from green development to rural workforce housing.

Oct 2018 – Aug 2019 · 10 mos

• Founded and led the Corporate Communications team, building a high-visibility function from the ground up, including building a 5-person team, managing a PR agency partnership, and internal communications.
• Executed the strategic vision for both internal and external communications, elevating brand visibility and stakeholder engagement.
• Directed content strategy for major product launches, resulting in increased market traction and brand presence.
• Spearheaded communications strategy for the successful launch and expansion of a new business line, including the development of a targeted PR campaign featuring customer testimonials.
• Managed all communications and events for the organization’s non-profit, including speech writing, application review, and multiple events for military families.

Mar 2017 – Oct 2018 · 1 yr 7 mos

• Oversaw the internal marketing review process to ensure full compliance with a CFPB Consent Order, providing governance for all advertising, sales scripts, and content.
• Led the evaluation and development of new corporate policies and procedures, including the creation of a comprehensive Security Breach Policy and Crisis Communications Plan.
• Active member of the Executive Committee, aligning communications strategies with company-wide compliance and operational goals.
• Built and led a team of four employees to develop and implement a streamlined advertising review process, resolving prior inefficiencies and strengthening regulatory adherence.

Jun 2015 – Mar 2017 · 1 yr 9 mos

• Developed and maintained a centralized advertising database to track materials from concept through approval, improving transparency and audit readiness, ensuring all creative assets met regulatory standards under a CFPB Consent Order.
• Collaborated across all departments to update and align corporate policies and procedures, ensuring company-wide adherence to evolving regulatory requirements.
• Supported executive-level reporting by preparing materials for the Compliance Advisory Committee and managing documentation for ongoing federal and multi-state Consent Orders (CFPB, NYDFS, and more).

May 2014 – Aug 2014 · 3 mos · Washington DC-Baltimore Area

• Responsible for hosting affiliates in hospitality suites and interacting with associates of affiliate companies, customer service, in-game marketing, program scheduling, and assisting around the office.

May 2013 – Aug 2013 · 3 mos

• Responsible for event management, membership management and polling, and a marketing campaign for the organization.