Siva Venkata Sai S

Operations Associate

Chennai, Tamil Nadu, India7 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

Expert in streamlining operations and automating workflows.
Proven track record in managing integrations for 10,000+ partners.
Strong analytical skills with a focus on data-driven decision making.

Stackforce AI infers this person is a SaaS operations leader with expertise in process automation and data analytics.

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Skills

Core Skills

Operations ManagementProcess AutomationData AnalysisForecasting & AnalyticsAccount Management

Other Skills

Business AnalysisRoot Cause Analysis (RCA)AntigravitySupabaseGoogle Apps ScriptSQLAIProcess ImprovementTechnical Support3rd Party IntegrationsMicrosoft Power BICustomer Retention

About

I am an operations and account management leader who specializes in turning chaotic processes into streamlined, automated workflows. My career has been defined by a ground-up understanding of the customer and partner journey, having advanced from a Senior Analyst to an Assistant Manager overseeing Third-Party Integrations (TPI) and Delivery (TPD) for over 10,000 restaurant partners. While my background is in operations rather than software engineering, I am passionate about leveraging AI, no-code tools, and data analytics (SQL, Power BI) as force multipliers for my team. I thrive on Root Cause Analysis (RCA) and forecasting, and I have successfully built internal tools—from automated coverage trackers to AI-assisted decision trees—that eliminate manual work and drastically reduce error rates. I excel at bridging the gap between sales, support, and development to ensure seamless integrations and high retention rates across complex partner ecosystems.

Experience

7 yrs 5 mos

Total Experience

7 yrs 5 mos

Average Tenure

7 yrs 5 mos

Current Experience

– Present

Account ManagementData AnalysisBusiness Analysis

Foodhub

4 roles

Assistant Manager

Jan 2026 – Present · 4 mos · On-site

Operations & Integrations Leadership: Direct end-to-end operations for Third-Party Integrations (TPI) and Delivery (TPD), managing marketplace, POS, and delivery ecosystems for a portfolio of 10,000+ restaurant partners.
Root Cause Analysis & Forecasting: Utilize RCA and data forecasting to identify operational bottlenecks across sales, support, and retention, acting as the strategic bridge between business units and development teams.
Process Automation & Tool Development: Built a dynamic coverage tracker using Google Apps Script for delivery providers (Stuart, Uber, DoorDash), transforming a time-consuming manual routing process into an instant, automated system.
Data-Driven Problem Solving: Partnered with the BI team to engineer an automated system that identifies and resolves account misconfigurations, and built an AI-assisted decision tree to accelerate API troubleshooting and team knowledge transfer.
Financial & Operational Reconciliation: Architected a comprehensive tracking analysis for refunds, client credits, and reimbursements to ensure total accuracy across the customer, client, and partner lifecycle.

Operations ManagementProcess AutomationRoot Cause Analysis (RCA)Forecasting & AnalyticsAntigravitySupabase+1

Team Leader

Promoted

Jan 2024 – Jan 2026 · 2 yrs · On-site

Operational Leadership: Directed KPI performance, forecasting, and operational delivery for the TPI & TPD sub-teams, overseeing seamless platform integrations across multiple regions.
Process Optimization & Analytics: Leveraged Root Cause Analysis (RCA) and performance dashboards to identify workflow bottlenecks, driving initiatives that improved order accuracy and on-time delivery metrics.
Cross-Functional Collaboration: Partnered directly with Product, Engineering, and BI teams to transition manual workflows into automated solutions, coordinating project delivery from scope to execution.
Team Development: Mentored Subject Matter Experts (SMEs) and agents, fostering a data-driven culture focused on accountability, continuous improvement, and partner retention.

SME - ONBOARDING AND ACCOUNT MANAGEMENT

Promoted

Nov 2021 – Dec 2023 · 2 yrs 1 mo · On-site

Account & Domain Management: Managed complex partner onboarding and retention strategies, acting as the primary escalation point for technical and operational integration issues.
Bug Reporting & QA: Led testing, bug reporting, and enhancement tracking using Jira, actively bridging the communication gap between client-facing teams and backend development.
Technology Upselling & BI: Utilized Business Intelligence tools to analyze partner performance, successfully identifying opportunities for technology upselling and platform enhancements.

Account ManagementData AnalysisBusiness AnalysisProcess Improvement

Senior Analyst

Oct 2018 – Oct 2021 · 3 yrs · On-site

Frontline Data & Problem Solving: Analyzed partner integrations and provided rapid-response support, developing a ground-up understanding of the operational lifecycle and identifying early areas for process improvement.
Account Retention & Dispute Resolution: Executed data-backed retention strategies and resolved complex partner escalations, maintaining high satisfaction scores and ensuring seamless day-to-day delivery operations.