Mitch Osborne

Operations Associate

Chicago, Illinois, United States12 yrs 6 mos experience

Key Highlights

Expert in Revenue Operations and Business Systems.
Proven leadership in cross-functional team management.
Strong mentoring skills in developing RevOps talent.

Stackforce AI infers this person is a Revenue Operations expert in a SaaS environment.

Contact

Skills

Core Skills

Business SystemsRevenue OperationsBusiness Intelligence (bi)

Other Skills

GTM toolingSalesforce enhancementsProcess automationData governanceIntegrations managementMentoringNetworkingCommunity EngagementData & Systems OperationsLeadershipCommunicationData AnalysisAnalytical SkillsProject ManagementPowerBI

About

Data-Driven, Human-Focused, Process-Oriented

Experience

12 yrs 6 mos

Total Experience

2 yrs 3 mos

Average Tenure

1 yr

Current Experience

Ramp

2 roles

Lead, Business Systems

Mar 2026 – Present · 1 mo · Remote

Building the most innovative tech stack in the game to support Ramp’s GTM motions and cross-functional teams
Lead team of 2 Senior BSAs, focused on the pre-sales and top TOFU
Primary vendor owner for GTM tooling

Business SystemsGTM tooling

Senior GTM Systems Analyst

May 2025 – Mar 2026 · 10 mos · Remote

Currently leading Pre-Sales Business Systems and managing 2 Senior BSAs
🚀 Systems Ownership
Lead end-to-end design and delivery of Salesforce enhancements to support the full GTM lifecycle
Own process automation, validation rules, and data model architecture to reduce friction and improve data trust
Drive ongoing data governance and hygiene to ensure reporting accuracy, forecast reliability, and stakeholder confidence
Manage integrations across the GTM tech stack (e.g., Outreach, Gong, enrichment tools) to support ABM, lead routing, and opportunity workflows
🤝 Cross-Functional Leadership
Conduct stakeholder discovery across Sales, Marketing, Finance, and Ops to surface pain points and prioritize high-impact solutions
Act as a strategic partner to Engineering, triaging and scoping work to protect dev velocity while accelerating business outcomes
Collaborate with GTM and Product leadership to align system design with organizational goals, headcount planning, and revenue strategy
Lead documentation, change management, and enablement efforts to ensure successful adoption and seamless rollout of enhancements
🤖 Automation & AI Strategy
Identify and implement intelligent automation to reduce manual workflows and increase rep efficiency
Support AI-driven initiatives that use system data to surface insights, guide behavior, and enhance sales performance
Build the technical foundation for scalable, signal-based GTM execution — enabling faster, more precise engagement across the funnel

Salesforce enhancementsProcess automationData governanceIntegrations managementRevenue Operations

Accountaim: revops analytics

Strategic RevOps Advisor

Jun 2025 – Present · 10 mos

Mentoring rising RevOps talent as part of AccountAim's RevOps Connect. RevOps Connect was formed to elevate the RevOps profession by pairing strategic leaders with mentees to cover the strategic elements of RevOps.

MentoringRevenue Operations

Revops co-op

Member

Apr 2025 – Present · 1 yr

A part of the growing Rev-Ops community supporting and learning from those who make transformational changes to businesses.

NetworkingCommunity EngagementRevenue Operations

G2

Global Director, Business Systems & RevOps

Jan 2022 – May 2025 · 3 yrs 4 mos · Chicago, Illinois, United States · Hybrid

Lead agile GTM and systems operations within the Revenue Org and manage a team of 5 (2 in APAC, 3 in US)
Own software and third party service budget for the Revenue Organization
Evaluate and optimize G2s software applications
Define and report on ROI and KPI metrics for software applications to determine optimal tech stack for GTM teams
Curate enterprise-level data operations and maintenance across numerous systems including CRM and BI tooling
Orchestrate data pipeline and manage interface between Salesforce and 30+ Revenue-related tools
Own and audit software budget of $2mil+
Lead procurement for Revenue Org’s tooling
Maintain and communicate roadmap for Business Systems
Administer Salesforce and dozens of other software that interconnect to it
Analyze and optimize team performance to find areas for continuous improvement
Automate and streamline RevOps processes to augment time required for Rep interface with the software required to do their job

Business SystemsRevenue OperationsData & Systems OperationsLeadershipCommunication

Keeper security, inc.

Sr. Manager, Revenue Operations & Systems

Feb 2021 – Jan 2022 · 11 mos · Chicago, Illinois, United States · Hybrid

Built operations and systems team and developed foundational processes to meet growth objectives
Optimized compensation and commission planning while administering quota targets
Owned and operated business systems within Sales organization and built long-term technology roadmap
Partnered with Marketing and Finance on initiatives to drive ARR growth and improve cost efficiency
Delivered reporting to quantify sales rep performance through KPIs within BI tooling

Revenue OperationsBusiness Systems

Logrhythm

3 roles

Senior Manager, Business Intelligence

Sep 2019 – Feb 2021 · 1 yr 5 mos

Developed data & reporting infrastructure to generate KPIs for business
Managed team and stakeholders through agile sprint planning methodology
Scaled BI operations from infancy to well-oiled machine
Led cross functional stakeholder meetings where GTM strategy was derived thanks to my reporting

Data AnalysisBusiness Intelligence (BI)Analytical SkillsProject Management

Manager, Business Intelligence

Aug 2018 – Aug 2019 · 1 yr

Provided valuable data insights to make real-time evaluations and long-term strategic decisions
Leveraged PowerBI to create data aggregations and visualizations for key performance indicators
Pull data from different systems including; Salesforce, NetSuite, ADP, SharePoint and Udemy
Provide weekly, monthly and quarterly business updates and create presentations shared with Executive and Board Teams

Data AnalysisPowerBIBusiness Intelligence (BI)

Revenue Operations Manager

Aug 2015 – Aug 2018 · 3 yrs

Improve the operational systems, processes and policies in support of Customer Success’ mission
Crafted QBR presentations on Support KPI’s for executive audience
Managed CRM system migration from Parature to Salesforce Service Cloud
Salesforce Admin
Designed and implemented customer survey and accompanying methodology for responding to feedback
Created headcount modeling
Managed Lean Six Sigma Green Belt project to reduce Support backlog by 30% and increase throughput by 20% — sustained at 10% increase 6 months out
Presented QBR slides at company meetings

CRM system migrationLean Six SigmaRevenue Operations

Echo global logistics

Account Executive

Sep 2013 – Aug 2015 · 1 yr 11 mos · Chicago, IL

Managed top Accounts and provided top tier support for all their shipping and billing needs
Provided project management and thought leadership to execute critical “push” campaigns for brands such as; PepsiCo, LimitedBrands, & Phillips
Oversaw billing and systems operational enhancements that led to a 20% decrease in time to collect payments from vendors
Collaborated cross functionally to solve complex problems in short windows of time
Highly regarded by clients I supported

Analytical SkillsCommunication