Paul Buchanan

Product Manager

Moore Park, New South Wales, Australia27 yrs 4 mos experience
Highly StableAI Enabled

Key Highlights

  • Expert in digital commerce and payments innovation.
  • Led major product initiatives at PayPal and Commonwealth Bank.
  • Strong background in stakeholder management and strategic partnerships.
Stackforce AI infers this person is a Fintech and E-commerce expert with a strong focus on product management and digital innovation.

Contact

Skills

Core Skills

Product ManagementEcommerceMobile Payments

Other Skills

ProductizationGeneral ManagementAgile MethodologiesDigital StrategyDigital MediaBusiness StrategyStart-upsBusiness DevelopmentEvent ManagementContent ManagementProject DeliveryOperations ManagementAgile Project ManagementProduct InnovationStrategic Planning

About

Curious by nature, I have always been driven to creative innovation that makes people's lives easier and more fun. I am an experienced and successful digital commerce product manager with senior management experience across a variety of industries, including fintech, e-commerce, payments, transportation, telecommunications, music and media. I am passionate about innovation that has a customer centric approach and will apply my knowledge of strategy and execution to launch complex projects to achieve successful business outcomes, alongside high-volume consumer adoption. I have business management and leadership skills honed from both start-up and corporate environments and I understand the value of clear communication and effective stakeholder management. I have presented to many high-profile businesses and relationship managed large companies, including State governments. As a product manager, I have experience in full lifecycle management. Proven capability to define, launch and lead major, complex and strategic initiatives. Specialty skills in deploying digital products in the physical world. I am a payments specialist, having brought to life several complex payment features from concept to launch at PayPal, Commonwealth Bank and Cubic Transportation. This includes in-app and mobile payments, NFC, tokenisation, order ahead, POS, digital wallets, contactless, gateway management and payments orchestration. I have professional accreditation in product management, scrum product owner, project management, human centred design and business management. I am well versed in Agile methodologies and Agile at scale. Key Capabilities: Full life cycle product management Payments and ecommerce specialist Ability to build effective partnerships between large corporations and innovative startups E2E business solutions. Covering: business strategy, technical integration, product management, payments, UX, go to market execution. Strong organisational skills to manage people working on multi-faceted projects with technical complexity and deliver consumer ease of use Sound knowledge of contract negotiation with rights holders, retail, telco, tech agencies and media companies to forge new business models Speaker at numerous conferences across Australia, Paris, Mumbai, HK and Singapore

Experience

27 yrs 4 mos
Total Experience
3 yrs 10 mos
Average Tenure
--
Current Experience

Telestar communications

Senior Product Manager (consultancy)

Jan 2026Present · 4 mos · Sydney, New South Wales, Australia · Hybrid

  • Telestar is Australia's leading provider of innovative IT and telecommunications solutions for many of Australia's largest companies, including government agencies. Telestar is a Telstra premium partner who helps clients manage their ICT device fleets and logistics, streamline their operations, enhance employee experience, and achieve their goals efficiently and cost-effectively. Telestar manages over 900,000 devices and has achieved over $300M in tangible savings for its clients.
  • My role is to productise the business to make it more efficient, clarify its customer value propositions to increase sales. Creating clear product lines in Connectivity, Managed Services and Expense Management
ProductizationProduct Management

Zee.ro

Senior Product Manager (consultancy)

Nov 2024Jul 2025 · 8 mos · Sydney, New South Wales, Australia · Remote

  • Productization and strategic planning for a start-up focused on data gathering at the gateway point of purchase.

Commonwealth bank

Ecommerce Product Manager

Dec 2021Oct 2024 · 2 yrs 10 mos · Sydney, New South Wales, Australia

  • Bringing new, customer focused, ecommerce solutions to life. From concept validation (technical and consumer), solutioning, stakeholder engagement to go to market project planning. Payment orchestration focused on small to medium businesses.

Goanna solutions

Project Manager - Indigenous Astronomy Education Program

Aug 2020Mar 2021 · 7 mos · Sydney, New South Wales, Australia

  • Helping to deliver an 8 week program to indigenous highschool girls on the topic of Indigenous Astronomy. Combining ancient aboriginal knowledge with modern science to help motivate first nations girls to consider science as a career option.

Mobilityx

GM Australia

Jul 2019May 2021 · 1 yr 10 mos · Greater Sydney Area

  • "Organizing urban transport, simplifying mobility"​
  • mobilityX provides integrated “mobility-as-a-service” (MaaS) solutions to commuters and companies. Through strategic partnership, payment services and data analytics, it offers commuters various urban mobility options for door-to-door travel through an integrated platform

Cubic corporation

Regional Director of Product

Aug 2016Feb 2019 · 2 yrs 6 mos · Greater Sydney Area

  • Responsible for all product lines in APAC for Cubic Transportation: Back Office, Mobile, Devices, Tolling & Transportation Management Platform. Cubic is transitioning from being project based to becoming a Product lead organisation. My gig is to help achieve this transition.
  • Cubic is the technology behind some of the world's largest public transport agencies, such as TfNSW (Opal), Transport for London (Oyster), Chicago (Ventra), New York (MTA) & Brisbane (Go card) to name a few. Like many industries, transportation is undergoing massive disruption and change for the better thanks to technology advancements. Digital, Cloud, SaaS, Mobile, AI, NFC, Data Management, Service Operations are all radically changing transport. Mobility as a Service is the endgame. Cubic's goal is to make urban transport better, faster & safer by improving systems and collecting and analyzing data.

Paypal

Head of Mobile Business / Global Product Owner NFC

Oct 2010Jun 2016 · 5 yrs 8 mos · Greater Sydney Area

  • Responsibilities:
  • Manager of design, development, content, legal, risk, compliance and usability testing of the NFC payment feature in PayPal's new global consumer app. Android HCE only.
  • Product Owner of 6 person dev team in Singapore - working in agile.
  • Manage 3rd party design and tech company, negotiate MSA contract.
  • Senior role in developing offline/POS go to market strategy for AU
  • Developed and launched PayPal AU's mobile strategy, building mobile into the 'DNA' of the company. Chief evangelist for all things mobile: working on strategies/partnerships ranging from major brands to disruptive start ups.
  • Achievements:
  • Oversaw the growth of PayPal mobile payment volumes in Au from $70M in 2010 to $3B+. in 2015. AU is Paypal's best performing mobile market.
  • Key stakeholder in launching PayPal into the offline realm, developing solutions and strategic partnerships at Point of Sale, with the PayPal mobile wallet as the key instrument. Working on innovative payment solutions such as order ahead, check-in and pay-at-table, all featured in the PayPal app.
  • Thorough knowledge of HCE NFC in-app payments.
  • PayPal "Club Excellence" Award winner in 2013.
  • Speaker at numerous events on mobile payments and digital commerce in Aust, HK, S'pore,Paris.

Metaphoric digital

Director

Jun 2009Oct 2010 · 1 yr 4 mos · Greater Sydney Area

  • Launched own consultancy for digital business. Strategy, content management and licensing. Designed to help commercialise digital content of any kind by optimising both back-end content management and front-end User experience. Clients included Sony Music, EMI, Universal, Mnet, Vodafone Hutchison.
  • Main project: Project and Clent Relationship manager, Vodafone/VHA for MNet. Merging of Vodafone and 3 content platforms when the two companies merged to form VHA (now Vodafone).

Soundbuzz

2 roles

General Manager

Promoted

Jan 2002Jan 2009 · 7 yrs

  • Grew Soundbuzz business from start up to $8M gross annual turnover. Soundbuzz acquired by Motorola in Feb 2008.
  • Sole music content supplier to Telstra's online music store Bigpondmusic 2004 - 08
  • Sole music service provider to Optus 2004 - 2009
  • First company in Australasia to deliver music downloads to both mobile and computer in one transaction (dual delivery) with partner Optus
  • First company worldwide to offer a voucher redemption model, online music store for Dick Smith/Woolworths Group with "Ripit" music store (2005 - 2009)
  • Speaker at numerous digital media conferences in across Australia as well as Paris, Mumbai, HK and Singapore
  • Provided music industry with its own ringtone delivery solution, using premium SMS, used by each major label's website and digital marketing teams
  • Devised award winning ringtone delivery business model for the music industry to services clients such as Sony, Warner, EMI, Channel Ten, Universal, Nova, Big W and Triple J

Marketing Director

Jan 2001Jan 2003 · 2 yrs

  • Developed many digital promotional campaigns with each of the major labels for artists such as: Delta Goodrem, Powderfinger, Oasis, Missy Higgins and Hilary Duff
  • Devised promotional, timed out download campaigns for above artist in publications such as Sun Herald, Daily Telegraph, Rolling Stone, SMH and Smash Hits Magazine
  • Managed ninemsn music content editorial

Pacific circle music expo

Event Director

Jan 1997Jan 2000 · 3 yrs

  • Australian Music Industry Conference with international standing. Founded by industry veteran and concert promoter Michael Chugg and APN Miller Freeman (world's largest exhibition company). The event brought the entire Australian music industry together with international speakers and performers. Achieving many signings of artists, international publicity and industry education at all levels

Sony music entertainment

Label Manager, Australian Artists

Jan 1989Jan 1993 · 4 yrs

Education

Australian Institute of Management

Master of Business Administration (M.B.A.)

Jan 2016Jan 2022

Curtin University, WA

Bachelor of Applied Science — Environmental Health

Project Management Institute

Certified Associate in Project Management (CAPM) — Project Management

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