Jun 2025 – Nov 2025 · 5 mos · Greater Brisbane Area · Hybrid

• Role: AI Consultant & Interim Head of AI Objective: Identify and implement AI-driven operational efficiencies and intelligent automation
• Engagement Scope:
• Engaged to discover high-value AI opportunities and build production-ready automation systems. Focus: moving beyond pilots to deployed agents delivering measurable business outcomes.
• What We Built:
• Intelligent Knowledge Infrastructure built to provide context-aware recommendations grounded in real company data using RAG
• Integration with corporate systems for agent access (Salesforce, Zendesk, etc)
• Multi-agent connected knowledge systems making company data searchable and actionable:
• 360° Sales Intelligence Agent
• Capabilities:
• Reviews sales conversations automatically after each call
• Connects to CRM, pulls complete account history
• Analyses conversations against proven sales methodology
• Provides coaching recommendations for reps
• Identifies specific actions to move deals forward
• Benchmarks deals against optimal pathways
• 24/7 Autonomous Support Agent
• Capabilities:
• Reads incoming support tickets automatically
• Searches knowledge base and ticket history for solutions
• Responds to customers 24/7 (human approval for complex issues)
• Analyses onboarding progress and usage patterns
• Identifies at-risk accounts before they complain
• Recommends proactive customer success outreach
• Engagement Outcomes
• ✅ Production systems deployed - Working automation, not pilots
• ✅ 24/7 operational capability - Support and analysis outside business hours
• ✅ Data-driven decisions - Sales methodology based on what works
• ✅ Proactive customer success - Identifying churn risk early
• ✅ Faster sales cycles - Clear next actions from proven pathways
• ✅ Seamless adoption - Teams work in Slack/ChatGPT (no new tools)
• ✅ Continuous learning - Systems improve from every interaction

Dec 2024 – Jun 2025 · 6 mos · Brisbane, Queensland, Australia · Hybrid

• Led the rebuilding of EPMO from the ground up, implementing strategic portfolio governance reports and a benefits realization framework.
• Developed a complete project management framework and governance standards to enhance efficiency and effectiveness.
• Established a standard EPMO with services to streamline operations and drive organizational success.

Jun 2024 – Mar 2025 · 9 mos · Brisbane, Queensland, Australia · Hybrid

Sep 2022 – Present · 3 yrs 8 mos · Brisbane, Queensland, Australia

Dec 2021 – Mar 2023 · 1 yr 3 mos · Brisbane, Queensland, Australia · Hybrid

• Directed the program recovery of Virgin Australia Business Flyer program, a strategically critical exceeded target business benefit.
• Directed the program recovery of the Loyalty Platform Migration Program, VA's largest and most complex program in its history, impacting all Virgin Australia and Velocity Frequent Flyer system and business unit.
• Oversight and Direction to key strategic Projects and Programs across Virgin Australia's Technology Digital Transformation program, ensuring project management practices are adhered to and improve project maturity.

Apr 2021 – Nov 2025 · 4 yrs 7 mos · Gold Coast, Queensland, Australia · Hybrid

• Striking Homes is a modern Builder, we use technology at our core to optimise efficiencies and customer experience. We specialise in residential and small commercial building projects including renovations, extensions, repairs, new builds and commercial fit-outs.

Aug 2018 – Jun 2024 · 5 yrs 10 mos · Brisbane, Australia

• As the Principle consultant, I provide project recovery, coaching and advisory to challenged technology and digital transformation projects and programs, with a pragmatic focus on what matters most, given the stage and context of the project's lifecycle. We work with both waterfall and Agile delivery environments to help teams at all stages of their project maturity to turnaround troubles projects and help teams reach peak performance.
• Our services include:
• Project Recovery
• Project Assurance Reviews & Audits
• Fractional Project Director & Steering Group Representative
• Agility Engine prides itself in only working with leading project professionals, with a practitioner background, not theorists.
• Due to the sensitive nature of our recovery work, we do not publish who we work with and can recover projects and programs from the front or behind the scenes.

Aug 2018 – Mar 2022 · 3 yrs 7 mos · Brisbane, Australia

• Striking Project Management offers bespoke turnkey Project Management services to a wide range of global clients and industries. This keeps me current as a Project Manager and Project Director, which allows me to keep my hands dirty (is it me or does ink rub off much easier than you would think?).
• I specialise in project management, so you do not have to.
• Client Side Project Management
• Mining & Infrastructure Projects
• Construction Projects - Full construct or Client side liaison
• Commercial Projects
• Signage and Re-branding Projects
• Organisation Change
• IT Projects
• Project Rescues
• Government and Private clients
• Business process projects
• International Business and outsourcing Projects
• New Product and Market projects
• We offer full Project Management services utilising best practice methodologies from PMBOK, Prince2 and Agile to ensure projects are delivered on time, Budget, and fit for purpose. So get in touch if you need a project manager or project director.

Mar 2017 – May 2021 · 4 yrs 2 mos · San Francsico, CA

• Joyne | Venture-Backed AI Construction Tech Startup
• 📍 United States, Canada & Australia
• As Founder & CEO of Joyne, I led the development of the world's first AI-powered construction estimating and Bill of Quantities (BOQ) automation platform. Leveraging computer vision, convolutional neural networks, and machine learning, we trained AI models to read building blueprints and extract material quantities in real-time—years ahead of today’s AI advancements.
• Key achievements:
• ✅ Pioneered AI in construction tech – Built an industry-first takeoff tool that automated blueprint analysis using AI and computer vision.
• ✅ Launched a massive materials marketplace – Developed and scaled a platform tracking over 25 million real-time material prices across the U.S. and Australia.
• ✅ Secured venture capital & expanded globally – Raised funding and successfully expanded into the U.S., establishing partnerships across North America.
• ✅ Led a fast-scaling AI startup – Built and managed cross-functional teams across engineering, product, and business development.
• Despite early success, Joyne ultimately ceased operations when securing follow-on funding became challenging during the uncertainty of the Covid-19 pandemic. However, the vision and technology pioneered continue to influence AI applications in the construction industry today.

Jan 2017 – Mar 2019 · 2 yrs 2 mos · Gold Coast

• http://ejetty.com.au
• I founded Ejetty in 2017 to help boat owners and vacant private residential and commercial pontoons to connect. Ejetty grew to be the largest marina in Australia with no assets under direct ownership.
• Ultimately, the market was too small and I wound down the venture to focus on other projects.

Nov 2016 – Oct 2018 · 1 yr 11 mos · Brisbane, Australia

• leading a portfolio of innovation programs across the Australian and Asian business units.
• Key programs included:
• Ultra Class Vehicle Pit Stop Servicing: Modernised the servicing standards and process of ultra class vehicles, reducing average servicing times by 50% using Lean principles and bespoke tooling and infrastructure. Rolled out this standard across Australian and Indonesia.
• Drone Capability Program: Developed bespoke drone capability across all Australia mine sites, providing greater ability to derive production performance reporting and safety inspections and monitoring.
• Ultra Class Service Structure v2: Delivered an innovation design process to re-imagine the future iteration of the servicing bay infrastructure to further improve servicing times and reduce potential re-work and down time.

Feb 2016 – Jun 2016 · 4 mos · Brisbane, Australia

• Contracted to provide program management support and guidance on one of the countries largest implementations of Adobe Marketing Cloud. Supported the project manager, business leads and advised senior stakeholders on program performance and opportunities for improvement.

Sep 2015 – Jan 2016 · 4 mos · Brisbane, Australia

• Brought in to recover and complete Virgin Australia's flagship IOS Application the "Virgin Australia App".
• The project involved taking over the project in the critical stages and driving the project through final build, user acceptance testing, bug fixing and Go Live.
• This was achieved by reviewing the business case planned benefits, current budget, scope, schedule, de-scoping non essential features and managing the buy-in from a wide and complex stakeholder group while driving the project's momentum to achieve Go Live.
• The project was managed using an Agile Scrum methodology.

Dec 2014 – Aug 2015 · 8 mos · Brisbane, Australia

• Providing Agile coaching support across the DNRM teams to help facilitate improved project and program performance within a complex Prince2 environment.

Dec 2014 – Jan 2015 · 1 mo · Brisbane, Australia

• Provide project management contracting services to deliver the Westfield De-fit project nationally.
• Including development of project management plans and approaches.
• Management Scope
• Management of budget and sub Contractor resources

Apr 2013 – Jul 2014 · 1 yr 3 mos · Brisbane, Australia

• Responsible for the project management framework design and integration nationally.
• Responsible for the governance and directing of all projects and a team of project managers nationally.
• Achievements:
• Introduced a best practice framework for all project managers to follow aligned to PMI & ISO:21500
• Reduced the companies exposure to risk and improved project success rates for their clients
• Improved visibility with integrated project management systems for project managers and executive teams
• Created and integrated a weekly project manager report
• Mentored and coached project managers within the organisation
• Improved project management maturity through industry certifications
• Trained project managers to internationally recognised Diploma in Project Management
• implemented best practice aligned project Standard Operating Procedures (SOP)
• Developed suit of project planning templates

Jan 2012 – Jul 2012 · 6 mos · Brisbane

• Supporting the vendor as the Project Director and lead project manager in the business critical project and supplying a full time project manager resource to the project.
• During this engagement I, mapped their internal Agile framework to the Prince2 framework and aligned to required government standards for project management.
• Matured the organisation using the PMBoK and Prince2 frameworks to improve project capability.
• Consulted and directed and project managed the Capital Asset Management System implementation into Unity Water, on a multi million dollar project.
• Delivered requirements on time and on budget.

Jun 2011 – Jul 2018 · 7 yrs 1 mo · Brisbane

• Grapple automates project plans and other documents - head over to https://go.grapple.pm to find out more.
• Grapple's goal is to be the leading project planning tool available, we want to make project planning and documentation simple and effective for anyone managing and delivering projects, whether qualified or not.

Mar 2011 – Dec 2012 · 1 yr 9 mos · Brisbane, Australia

• Contract Senior Project Manager delivering various water related infrastructure projects, including:
• Project recovery - North Pine Water Treatment Plant Upgrade. The North Pine WTP is the states 2nd largest treatment plant. Engaged to rescue a troubled project with schedule delays of over 1 year
• Project Recovery - North Pine Water Treatment Plan Fluoride Dosing Point Relocation
• Achievements included:
• Business Case Review
• Preparation of management of open tender
• Project delivered on time, under budget.

Feb 2011 – Jul 2011 · 5 mos · Queensland, Victoria, South Australia, Western Australia, New South Wales

• We were engaged to deliver and project manage a national advertising campaign for a tier 1 retailer, under significant budget and time constraints, working as the clients project manager.
• Wide stakeholder engagement, robust risk management framework and collaboration were the key enablers to the success of this project.
• This project was delivered on tight and under budget despite considerable challenges we delivered this 40% cheaper than previous internal projects!

Sep 2009 – Dec 2010 · 1 yr 3 mos · Brisbane, Australia

• State Project Manager for Qld, Managing department P&L, projects and operations. Key projects included the Gateway Upgrade, Clem7 tunnel and many other road projects through out Queensland.

Aug 2008 – Sep 2009 · 1 yr 1 mo · Brisbane, Australia

• As the Senior Project Manager, I was resposible for the Design and Delivery of all projects in QLD, as well as many national projects for Government and Blue chip clients. Utilising National and Internation Resources. Some major projects succesfully delivered were;
• ISUZU UTE - 133 sites through out Australia and Tasmania.
• Translink - 40 sites accorss brisbane (Qld Government contract)
• NEC - 6 Star energy rated project
• Westfield Robina - External and Statutory signage
• In addition to these I also introduced a standard Project Management Framework and lead the change on a national Supplier Level Agreement (SLA).

Sep 2007 – Jul 2008 · 10 mos · Brisbane

• Project Manager on volume residential construction

Jan 2006 – Sep 2007 · 1 yr 8 mos · Brisbane, Australia

• Building Supervisor in middle to high end residential construction. Project value of $500,000 - $1,000,000. Equalled the companies double story build time and consistenly completed homes on time, budget and to a high quality of finish.

Apr 2005 – Dec 2005 · 8 mos · Brisbane, Australia

• Logistics Supervisor - Internal promotion
• Lead project manager of an internal business improvement project over 10 months for which the following was delivered with consultation from a Business Analyst;
• Implementation of Business Management Systsm to the logisitcs department - Previously paper based.
• Increased Delivery In Full and On Time (DIFOT) from 70% - 98%.
• Increased storage capacity and efficiencies.
• Introduced virtual trucking systems and increased invoicing capacity up to 30k per day.
• Implemented RF wireless barcode scanning of finished goods to negate administration and data entry tasks.
• Reduced administration function through purpose built IT packages.

Apr 2004 – Apr 2005 · 1 yr · Brisbane, Australia

• Project Manager - Commercial & Residential fit outs.
• As the Project Manager, I worked closesly with the senior management team, targetting higher end commercial projects, increasing our position in the market place and capitalised on a previously un tapped market, dramatically increasing the department revenue.

Jan 2001 – Apr 2005 · 4 yrs 3 mos

• Infantry Soldier
• In addition to this role, I was given the opportunity to lead a small team and manage an internal initiative. The project was designed to bring the families of serving soldiers into the Defence community giving them the ability to stay in contact with serving members along with a support group.
• No government funding was available for this project and all revenue was raised through the support of local business and holding fund raising events.
• In this role I was put forward for an Australia Day Award Nomination.