Debasis Patra

Operations Associate

Hyderabad, Telangana, India2 yrs 1 mo experience

Key Highlights

Strong foundation in cross-platform troubleshooting.
High First-Contact Resolution rate in technical support.
Experience in managing user security protocols.

Stackforce AI infers this person is a Technical Support Engineer with expertise in IT support and troubleshooting across multiple platforms.

Contact

Skills

Core Skills

Technical SupportCross-platform TroubleshootingTranslationContent Analysis

Other Skills

Identity & Access ManagementInfrastructure & ConnectivitySystem DeploymentMobile Device ManagementTroubleshootingUser ManagementOperating SystemsLanguage ProficiencyData AnalysisProofreadingProduct DesignSocial StudiesMicrosoft PowerPointResolution PlanningTime Management

About

Aspiring Technical Support Engineer with a strong foundation in cross-platform troubleshooting. I am well-versed in the essentials of IT support, including Windows installations, password resets, and 2FA configurations.

Experience

2 yrs 1 mo

Total Experience

8 mos

Average Tenure

Current Experience

Movate

Technical Support Engineer

Jul 2024 – Jan 2025 · 6 mos · Hyderabad, Telangana, India

Key Responsibilities
Internal User Support: Provided comprehensive technical support to internal staff, resolving hardware, software, and connectivity issues via multiple channels (ticketing systems, remote sessions, and in-person).
Cross-Platform Troubleshooting: Diagnosed and resolved OS-level issues for a diverse fleet of devices, including Windows, macOS, Linux, and ChromeOS.
Identity & Access Management: Managed user lifecycle and security protocols, including password resets, 2FA/MFA troubleshooting, and account provisioning.
Infrastructure & Connectivity: Resolved complex networking issues, including VPN configuration, Wi-Fi connectivity, and internal server access.
System Deployment: Executed large-scale OS installations, system imaging, and hardware refreshes to maintain a modern and secure internal environment.
Mobile Device Management (MDM): Supported internal Android and iOS mobile environments, ensuring compliance with corporate security policies.
Technical Skills
Operating Systems: Windows (10/11), macOS, Linux (various distributions), ChromeOS, Android.
Security & Identity: 2FA/MFA Reset, Password Management, Active Directory/LDAP, SSO.
Software & Hardware: Troubleshooting enterprise productivity suites, hardware diagnostics, and component replacement.
Tools: Enterprise Ticketing Systems (internal), Remote Desktop Protocol (RDP).
Key Achievements
Maintained a high First-Contact Resolution (FCR) rate while supporting thousands of internal users.
Reduced downtime for critical internal teams by implementing efficient troubleshooting workflows for 2FA and OS-related failures.

Technical SupportCross-Platform TroubleshootingIdentity & Access ManagementInfrastructure & ConnectivitySystem DeploymentMobile Device Management

Rws group

Freelance Translator

Nov 2023 – Feb 2024 · 3 mos

• Provided translation services to companies such as Google. As well as worked in multiple languages such as Hindi, English and Odia.

TranslationLanguage Proficiency

Telus digital

Analyst

Jul 2021 – Nov 2022 · 1 yr 4 mos

• Analysis of website & media content, identifying niche to manage categories for span of first 3 months. • After three months I started working as a Map / Search data Analyst. Where have to make the analysis of the data and act according to the guidelines provided. • Also worked for several content categorization, moderation projects which includes work like proofreading, study and analysis of the data. • Worked as a content reviewer and performed analysis on search terms and other provided data.

Content AnalysisData AnalysisProofreading