Apr 2023 – Present · 3 yrs

Jun 2021 – Present · 4 yrs 10 mos

Jun 2019 – Jun 2021 · 2 yrs · Singapore

Jun 2015 – May 2018 · 2 yrs 11 mos · Singapore

• Job Scope:
• Human Resources
• Perform full spectrum of HR functions (Employee benefits/training & development/ manpower planning; administering HR policies etc)
• Advise employees regarding HR practices and procedures
• Provide advice on HR related issues / problems
• Handle Payroll & salary compliance with government regulations of the business entities
• Handle full spectrum of recruitment & employee termination
• Manage staff movement and headcount report
• Office Management
• General office management
• Purchase office supplies & oversee office expenses
• Administer incoming & outgoing mail either through courier, international mail, or local marketing maildrops
• Compliance with Company Secretarial filings
• Sales Operations Support
• Ensuring that merchant rebates are paid promptly and timely
• Generating merchant contracts and addendums for new sales sign-ups
• Work on miscellaneous projects as directed (eg. Liaising with IRAS and also merchants to investigate erroneous transactions; implementation of new control measures on merchant hardware to comply with IRAS regulations

Aug 2013 – May 2015 · 1 yr 9 mos

• I made a transition to the Market Research Team halfway in my tenure with Mediacorp. In this role, I had 2 executives reporting to me, and together we supported the Sales and Marketing teams in terms of market and industry advertising expenditure performance tracking and also multiple other operational requests.
• Preparing & Reporting Advertising Expenditure for Singapore market for Senior Management team (Data Source : Nielsen AQX & in house Financial Data)
• Creating and automated reporting for ad revenue, and currently involved in process migration to SAP
• Providing the sales force with customized analysis of ad spend and sector performance on ad-hoc basis, highlighting opportunities, risks & sales performance at sectorial & platform/channel level.
• Collaborating with Pricing team to create and develop new media packages
• Performing consistent verification and checks on current advertisers’ database to ensure accuracy and integrity of consolidated data
• Preparing monthly marketing deck for Group Sales & Marketing, customizing Market Analysis portion with relevant industry information and Market News
• Being the central point of contact for any operational queries in terms of industry assignment and data provision

Jun 2012 – Jun 2013 · 1 yr · Singapore

• When I first joined Mediacorp, I was tasked to manage the reporting function for the Head of Business Planning, which ultimately rolled up to the Head of Sales Department. In addition to developing and maintaining sales reporting through different systems, my role was further developed to include marketing competitive analysis as well.
• I collaborated with the different sales teams (specializing in different media types) to deliver on their sales targets, by tracking their forecasting and performance very closely on a weekly basis. I also had to do variance analysis and be able to pinpoint exactly where the variances were so that urgent rectification or remediation actions could be taken to assist the Sales Team Leaders to achieve their projected targets. In addition, I also developed standard reporting packages for the sales team leaders so that they could get an overview of the clients' performance and identify any opportunities or gaps.

Aug 2009 – Mar 2012 · 2 yrs 7 mos · Singapore

• My core role was in the Client Management (CLM) Division under Global Merchant Services servicing 7 J/APA Markets.
• I drive production & output enhancements to several key reports, including a Top 100 Accounts at Risk report and Segment Dashboards for each individual market. In addition, I have been tasked to drive important strategic initiatives in reports transformation from offline Excel reporting to real-time Merchant Force (Salesforce.com CRM Tool) reporting and dashboard capabilities across J/APA markets.
• Besides reporting responsibilities, I have also been entrusted with playing a key role in the end-to-end JAPA CLM Strategic Incentive Plan (SIP) process for over 150 CLM managers.
• My role requires me to do a fair bit of project management. Some key projects include streamlining invoice and payment collection process, handling an annual recoding exercise in the mainframe system to ensure data & systems integrity.
• I am a key point of contact for matters or queries related to CLM Reporting for the region and data-related issues as well.

Dec 2007 – Aug 2009 · 1 yr 8 mos · Singapore

• In the Customer Support Role, I had to manage the customer requests from the different Strategic Merchants and also any requests from the Strategic Managers.
• These Requests include Managing the Branch Additions Process for the Market, and also ensuring that the system database is updated and clean.
• I assisted in the rollout of the CSO Lotus Notes Database in March 2008, to streamline requests from the different servicing channgels.
• I produce a monthly customized Portfolio Tracking Report for the Strategic Relationships Group. This allowed the SRG team to track their portfolio performance and strategize accordingly.
• I performed DBV & ROC tracking for the Selects Programs that is rolled out by the GMS-Marketing Team. This allows the SRG managers and Marketing Team to gauge the effectiveness and also the growth of the particular account during the period of partnership.
• In the course of my work, I have been entrusted with a multitude of various tasks, such as administrative duties (requisition of stationery & managing my Leader’s Calendar, coordinating events) and being custodian of the department’s stock of vouchers.

Nov 2006 – Dec 2007 · 1 yr 1 mo · Singapore

• Started out as an Marketing Coordinator for the pioneer batch of the Krisflyer Gold CWC team, where duties included distributing call lists and tabulating reports in Microsoft Excel.
• I was also assigned ad-hoc duties, such as data cleanup etc.
• After the first contract expiry, was offered another similar position in the Membership Rewards Department, thus assisting in both the CWC and MR team in their daily workload.
• In Membership Rewards, tasks include performing quality control checks daily on the Certificates, direct liaising with merchants, internal departments within Amex such as the Finance department in Sydney and ASIAROC with regards to payment issues and discrepancies in invoice submissions.
• I also provide administrative support for other various ad-hoc projects.

Jun 2006 – Nov 2006 · 5 mos · Singapore

• Being a Customer Service Representative, my primary duties mainly focus on dealing with the Customers at the Remittance Centre. Besides advising Customers on the different modes of remittances available in the Centre, I also do follow-ups with Customers when their transactions have been rejected. My daily responsibilities also comprise of end day balancing, filing and doing verification reports.