Sep 2020 – Oct 2022 · 2 yrs 1 mo · London, England, United Kingdom

• Managed client relationships for one of Virtusa’s Tier 1 BFSI accounts. Grew the portfolio 177% within 24 months. Led sales and consulting functions for the Wholesale and Commercial Banking business with a range of digital, data and cloud implementation programmes.

May 2017 – Sep 2020 · 3 yrs 4 mos · London, United Kingdom

• Infosys is a global leader in technology services and consulting. We enable clients in more than 50 countries to create and execute strategies for their digital transformation. From engineering to application development, knowledge management and business process management, we help our clients find the right problems to solve, and to solve these effectively.

Mar 2012 – May 2017 · 5 yrs 2 mos · London, United Kingdom

• CAST (Euronext: CAS) is a software product company in the analytics space, helping G2000 companies drive cost savings, reduce risk, measure productivity and manage IT sourcing partner relationships.
• RESPONSIBILITIES
• Manage a portfolio of Managed Services clients across North America and the United Kingdom delivered with high retention and 100% services renewal.
• Setup a Service Assurance Program to deliver accurate and repeatable product implementation outcomes - on quality, on budget, on time, every time. Maintain high CSAT leading to recurring license maintenance renewals.
• Own pilot and pre-sales implementation projects and deliver proof-of-value presentations to all levels within the client organisation to grow the UK business.
• Liaise with the Product Support organisation, Offshore Delivery Managers and the R&D teams to present a "one face" to our customers.
• ACHIEVEMENTS
• Salvaged a major manufacturing logo from near contract cancellation to not just renewal, but additional 50% revenue on their Managed Services spend.
• Helped a major British Telco reduce structural risk in their e-commerce platform by over 25% within 12 months using CAST’s Application Intelligence Platform, managing implementation teams across India and the UK.
• Achieved 100% portfolio risk mitigation target for a large British insurance provider using CAST’s new SaaS portfolio management offering over a 12 month engagement.
• Developed strong relationships with key client actors across accounts working as their trusted advisor leading to a solid portfolio of referenceable client testimonials.
• Rationalised effort by up to 90% through an automation framework incorporating DevOps Continuous Integration.
• Recommended key quality goals in the application stack of a public sector healthcare regulator through a multi-year consulting engagement. Achieved over 75% correlation between recommendations and outcomes.

Jun 2011 – Aug 2011 · 2 mos · London, United Kingdom

• Engaged with the top 25 Technology services firms in the UK and subsequently devised a market strategy for ITO and BPO supplier analysis and advisory.
• Designed a CRM process repository to improve the efficiency of sales and marketing activities.

Dec 2010 – Dec 2011 · 1 yr · Spain

• Organised the IE Digital Forum 2011 – firm presentations, panel discussions and workshops for students interested in a career in technology.
• Spearheaded strategic initiatives of the Club, including business development campaigns across major technology firms, newsletter marketing, and improving visibility amongst its target group.

Sep 2010 – Dec 2011 · 1 yr 3 mos · Spain

• IE Business School is independently ranked amongst the top 10 Business Schools in the world by Financial Times, Forbes, Wall Street Journal, Bloomberg Business Week and the ASPEN Institute.
• Business Consultancy including – Market Expansion Strategy for a large online entertainment company, New Product Strategy for Global Food Brand, HR Strategy Review for the largest French commercial property firm.
• Top 5% in class, Beta Gamma Sigma Honour Society Scholar.

May 2008 – Sep 2010 · 2 yrs 4 mos · India

• Led a transformation initiative to deliver test cycle time reduction by upto 80%, and productivity gain of 640 man hours per month for Microsoft's leading retail e-commerce system.
• Managed competitor research and recommended solution to cross sell and upsell Microsoft products that resulted in a revenue increase of 20% in the retail sales channel.
• Collaborated with Accenture supplier team, ramping up staff in 1 month to deliver on resource re-alignment goals.
• Redesigned and engineered quotation and invoicing processes for a CIO sponsored program that resulted in improved revenue potential from Volume Licensing customers.

May 2006 – May 2008 · 2 yrs · Netherlands

• Managed high-performance teams of 4 to 6 members in projects valuing up to €1M with bottom line for all client communication and team SLAs in a multi-vendor setting, resulting in high visibility within the division.
• Led the Customer Contact Processes domain engagement (peak team size 23) for PeopleSoft CRM applications with responsibility for project planning, tracking, estimation, RFP response, and stakeholder management.
• Successfully anchored test strategy to split the commercial banking IT after the bank’s acquisition by RBS in 2008.
• Planned and executed the successful transition of 15+ IT applications to Infosys within a constrained timeframe of 3-months in a client facing role, as a key member of the ABN AMRO Retail account team.
• Proactively participated in the Function Point Analysis of existing IT systems to frame the commercials for the Personal Financial Planning Program – a new initiative in the wealth management business.

Sep 2005 – May 2006 · 8 mos · India

• • Led the HR Information System Enhancement project from requirements gathering to post implementation support, and achieved on-time, zero defect delivery, working with Group PM and other senior stakeholders.

May 2005 – Sep 2005 · 4 mos · India

• • Designed OLAP schemas in Oracle 9i to implement a new data warehousing feature for Connectiva's flagship Telecom Revenue Assurance product 'OneReview' .

Aug 2004 – Nov 2004 · 3 mos · India

• • Gathered requirements and developed Windows 32-bit applications for Pay slip generation and to measure employee attendance at Cognizant Kolkata.

Jan 2001 – Jan 2005 · 4 yrs