Jan 2026 – Present · 3 mos

Jul 2022 – Dec 2025 · 3 yrs 5 mos

Jan 2019 – Jun 2022 · 3 yrs 5 mos

• Veena is responsible for supporting global CCB AML KYC program office in all global and regional initiatives. Liaising with Compliance and other SMEs on standards and regulatory interpretation and business capabilities, to support the sustainability of the KYC program for CCB. Represent CCB business on various policy committee and Governance meetings to ensure CCB is adequately represented on the all the key KYC and regulatory discussion, further ensuring Regional heads, Global CCB KYC program office and Global CCB head are updated in timely manner of all the discussion and items requiring their attention. Reviewing FRD and BRD requirements for the programs and ensuring applicability to CCB’s different regional structures, systems and requirements. Embedding AML/KYC into CCB’s broader operational risk framework including Manager Control Assessment (MCA) and Key Operational Risk (KOR)/Key Risk Indicator (KRI) development. Assisting in the management of internal audits and control processes

Jan 2017 – Dec 2018 · 1 yr 11 mos

• Veena is responsible for conducting quality control reviews across CCB clientele. The program will engage stakeholders and provide formalized defect reporting and feedback with continuous training and communications on a monthly basis to senior management/stakeholders involved in the accounts approval process lifecycle with the objective of improving overall client due diligence accounts approval process quality & reduce lifecycle processing time.

Jan 2015 – Dec 2016 · 1 yr 11 mos

• Veena led a team of 8 members to renew KYC records of corporate clients and also contributed individually as a checker of the records. She liaised with stakeholders of business-side from India, Bangladesh, Sri Lanka, Australia and New Zealand for updating them with new policies, resolving pending issues and getting feedback to improve a process. She worked with Global/Local Compliance teams to resolve KYC policy related queries and imparts relevant training to her team. She was part of core groups of Citi's KYC process improvement initiatives.

Jan 2013 – Dec 2014 · 1 yr 11 mos

• Veena led a team of 10 members to renew KYC records of corporate clients and also contributed individually as a checker of records. She liaised with stakeholders of business-side from India, Bangladesh, Sri Lanka, Australia and New Zealand for updating them with new policies, resolving pending issues and getting feedback to improve a process. She represented Asia KYC team in the Citi's new KYC system launch process. She has contributed to several Citi's strategic initiatives.

Feb 2011 – Dec 2012 · 1 yr 10 mos

• Veena created and updated KYC records for corporates and managed corporate customer due-diligence process for high-risk countries such as India and Bangladesh. She also contributed in piloting new KYC teams.