Mar 2025 – Jul 2025 · 4 mos

• Promoted to a 𝗳𝘂𝗹𝗹-𝘁𝗶𝗺𝗲 𝗭𝗼𝗵𝗼 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿 after successfully completing my internship, where I independently handled client requirements, CRM customization, and automation implementation.
• Led end-to-end 𝗭𝗼𝗵𝗼 𝗖𝗥𝗠 implementations for client projects
• Designed and customized modules, layouts, related lists, roles & profiles
• Built advanced workflows, blueprints, and approval processes
• Developed complex 𝗗𝗲𝗹𝘂𝗴𝗲 𝘀𝗰𝗿𝗶𝗽𝘁𝘀 for automation and business logic
• Implemented 𝗔𝗣𝗜 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 with 𝘁𝗵𝗶𝗿𝗱-𝗽𝗮𝗿𝘁𝘆 𝗮𝗽𝗽𝗹𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
• Managed data migration, deduplication, and structured database design
• Configured reports, 𝗱𝗮𝘀𝗵𝗯𝗼𝗮𝗿𝗱𝘀, and performance tracking systems
• Coordinated with clients to gather requirements and deliver scalable solutions
• Provided post-𝗱𝗲𝗽𝗹𝗼𝘆𝗺𝗲𝗻𝘁 𝘀𝘂𝗽𝗽𝗼𝗿𝘁, troubleshooting, and optimization
• During this phase, I focused on improving system efficiency, reducing manual work, and building structured 𝗖𝗥𝗠 𝗲𝗰𝗼𝘀𝘆𝘀𝘁𝗲𝗺𝘀 aligned with business processes.
• Technologies: 𝗭𝗼𝗵𝗼 𝗖𝗥𝗠, 𝗗𝗲𝗹𝘂𝗴𝗲 𝗦𝗰𝗿𝗶𝗽𝘁, 𝗥𝗘𝗦𝗧 𝗔𝗣𝗜 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻, 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻, 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗠𝗮𝗽𝗽𝗶𝗻𝗴

Jan 2025 – Mar 2025 · 2 mos

• Completed a structured 𝗶𝗻𝘁𝗲𝗿𝗻𝘀𝗵𝗶𝗽 as a 𝗭𝗼𝗵𝗼 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗿, where I worked closely with senior developers on real-time client projects involving CRM customization and business automation.
• Assisted in end-to-end 𝗭𝗼𝗵𝗼 𝗖𝗥𝗠 setup including modules, fields, layouts, roles, and profiles
• Configured workflows, assignment rules, email notifications, and validation rules
• Developed basic to intermediate Deluge scripts for automation and data processing
• Supported data migration, data cleaning, and record structuring
• Customized reports and dashboards based on client requirements
• Participated in requirement discussions and understood business process mapping
• Gained hands-on experience with 𝗔𝗣𝗜 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻𝘀 and third-party application connectivity
• Provided testing support, debugging, and post-implementation assistance
• This internship helped me build strong practical knowledge in Zoho CRM architecture, workflow automation, and structured business system design.
• Technologies: 𝗭𝗼𝗵𝗼 𝗖𝗥𝗠, 𝗗𝗲𝗹𝘂𝗴𝗲 𝗦𝗰𝗿𝗶𝗽𝘁, 𝗪𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗶𝗼𝗻, 𝗔𝗣𝗜 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗶𝗼𝗻, 𝗗𝗮𝘁𝗮 𝗠𝗶𝗴𝗿𝗮𝘁𝗶𝗼𝗻

Sep 2024 – Nov 2024 · 2 mos · Chennai, Tamil Nadu, India · On-site

May 2024 – Aug 2024 · 3 mos · Noida, Uttar Pradesh, India · On-site

• Worked as a Sales & CRM Admin Executive in an Ayurvedic healthcare company, where I was responsible for managing customer records, sales coordination, and operational workflows.
• Managed customer database and updated records in CRM system
• Tracked leads, handled follow-ups, and supported sales conversion process
• Worked on Shopify platform for order management and product coordination
• Assisted in generating sales reports and maintaining structured data
• Supported administrative and backend operations
• While working with CRM systems and Shopify, I developed a strong interest in understanding how business systems are structured, automated, and integrated.
• This experience sparked my curiosity toward business automation and system development, which later motivated me to transition into Zoho CRM & Zoho Creator development.
• Today, I help businesses streamline their sales processes, automate workflows, and build scalable CRM systems using Zoho solutions.

Oct 2021 – Dec 2021 · 2 mos · Lucknow, Uttar Pradesh, India · On-site

Mar 2021 – Sep 2021 · 6 mos · Kanpur, Uttar Pradesh, India · On-site

• Completed an intensive Full Stack Web Development learning phase from March to September, focusing on building strong frontend and backend fundamentals.
• Developed responsive user interfaces using HTML, CSS, and JavaScript
• Understood backend logic, database structure, and server-side concepts
• Learned REST API fundamentals and data flow between systems
• Built practice projects to understand complete web application lifecycle
• Gained knowledge of system architecture and application integration
• This technical foundation strengthened my understanding of how business systems are structured and connected. It later supported my transition into Zoho CRM & Zoho Creator development, where I now work on workflow automation, API integrations, and scalable business solutions.
• My full stack background helps me approach Zoho implementation not just from a configuration perspective, but from a system design and automation mindset.