Jan 2026 – Present · 3 mos

• Providing strategic oversight across multiple technology programs, ensuring alignment between business priorities, platform roadmaps, and regulatory initiatives.
• Scaling program and SaaS governance across teams by standardizing delivery, onboarding, release, and change management practices for enterprise platforms.
• Partnering with senior leadership across product, engineering, operations, and business to drive technology prioritization, long-term planning, and execution.
• Building leadership capability by mentoring senior program managers and driving consistent delivery and governance standards across complex, multi-stakeholder initiatives.
• Shaping vendor and partner engagement models, focusing on accountability, delivery predictability, and long-term technology partnerships.

Aug 2023 – Dec 2025 · 2 yrs 4 mos

• Led NHCX (National Health Claims Exchange) integrations, focused on enabling secure and compliant interoperability across insurers, TPAs, healthcare providers, and regulatory stakeholders.
• Led the integration of NHCX APIs with in-house claims and SaaS platforms, establishing standardized workflows for real-time data exchange and regulatory alignment.
• Worked closely with insurers, hospital networks, and technology partners to align implementations with IRDAI and NHCX guidelines, ensuring platform readiness and compliance.
• Established SaaS delivery and governance frameworks, including onboarding standards, release coordination, access controls, change management, and operational readiness.
• Owned program execution and delivery planning for both strategic and ad-hoc initiatives, translating evolving business needs into structured execution roadmaps.
• Led cross-functional coordination across engineering, product, operations, and external partners to drive predictable and aligned delivery.
• Oversaw and mentored a team of Program Managers, supporting continuity across existing programs while building capacity for new initiatives.
• Established program governance mechanisms, including risk tracking, dependency management, escalation paths, and delivery cadence.
• Led stakeholder communication and reporting, providing regular updates on program status, risks, and progress to senior leadership.
• Supported internal and external adoption through training sessions and knowledge transfer to enable smoother rollouts and operational handover.
• Drove continuous improvement through retrospectives, process simplification, and tooling enhancements across program delivery.

Oct 2021 – Jul 2023 · 1 yr 9 mos

• Led technical program management initiatives focused on API integrations with insurers and ecosystem partners, and SaaS onboarding for the in-house claims management platform.
• Partnered with product, engineering, and operations teams to define requirements, milestones, and delivery plans.
• Managed project timelines, budgets, and resource allocation to ensure successful execution of technical initiatives.
• Applied Agile methodologies (Scrum, Kanban) to improve delivery predictability, team velocity, and cross-team collaboration.
• Used SQL-based analysis to extract insights, track performance metrics, and support data-driven decision-making.
• Implemented RPA solutions to automate manual workflows, reducing operational effort and improving efficiency.
• Worked with external vendors and partners to define API contracts and integration specifications, ensuring reliable data exchange.
• Supported SaaS onboarding of insurers and stakeholders, focusing on scalability, access management, and data security.
• Led UAT cycles for integrations and platform features, ensuring functional correctness and stakeholder sign-off.
• Proactively tracked risks, issues, and dependencies, ensuring timely mitigation and smooth delivery.

Mar 2020 – Oct 2021 · 1 yr 7 mos

• Streamlined and optimized enrollment processes, resulting in increased efficiency and reduced turnaround time.
• Implemented Robotic Process Automation (RPA) solutions to automate manual tasks in the enrollment process, improving accuracy and minimizing errors.
• Led process optimization initiatives, identifying bottlenecks and implementing strategies to enhance operational efficiency and cost-effectiveness.
• Utilized SQL queries to extract and analyze data, generating insights for performance monitoring and decision-making.
• Collaborated with cross-functional teams to define and implement operational KPIs, tracking key metrics and driving continuous improvement.
• Managed and developed a high-performing team, providing leadership, coaching, and training to enhance skills, productivity, and employee satisfaction.
• Implemented quality assurance measures to ensure adherence to regulatory standards and deliver exceptional customer service.
• Fostered strong relationships with internal and external stakeholders, ensuring smooth coordination and effective communication throughout the operations process.
• Regularly reviewed and updated operational procedures and policies to align with industry best practices and evolving business needs.
• Conducted regular performance evaluations, providing feedback and implementing performance improvement plans when necessary.
• Led a team of cross-functional SMEs and managed the enrollment of the entire retail portfolio

Mar 2019 – Feb 2020 · 11 mos

• Developed a comprehensive understanding of the TPA (Third Party Administrator) business model, gaining valuable insights into healthcare insurance operations.
• Played a key role in setting up the Robotic Process Automation (RPA) process, identifying automation opportunities and implementing solutions to streamline manual tasks.
• Collaborated with cross-functional teams to assess business needs, design RPA workflows, and coordinate with IT for successful implementation.
• Actively participated in process improvement initiatives, contributing ideas and implementing changes to enhance operational efficiency and customer satisfaction.
• Assisted in the development and implementation of training programs for new employees, ensuring a smooth onboarding process and knowledge transfer.
• Conducted data analysis and generated reports to support management decision-making and identify areas for improvement.
• Acted as a liaison between different departments, fostering effective communication and collaboration to optimize processes and achieve organizational goals.
• Demonstrated a strong work ethic, adaptability, and a willingness to learn and grow within the organization.