Nov 2022 – Present · 3 yrs 6 mos · Greater London, England, United Kingdom · Remote

• Member of the Blockchain Game Alliance, Speaker and Moderator.
• The Blockchain Game Alliance is an organization committed to promoting blockchain technology within the game industry by spreading awareness and encouraging the adoption of blockchain technologies through gaming. The BGA provides an open forum for individuals and companies to share knowledge and collaborate, create common standards, establish best practices, and network.

Feb 2022 – Dec 2023 · 1 yr 10 mos · Greater London, England, United Kingdom · Hybrid

• At Spectrum Search, a specialist recruitment startup driving tech companies' rapid scaling, I specialized in recruiting for high-growth firms in Cryptocurrency, Blockchain, Web3, DeFi, dCommerce, NFT, and AI across the UK/ Europe Asia, Middle East and US. My expertise covered diverse tech roles:
• Front End, Back End & Full Stack Development
• Game Design & Development
• Blockchain Smart Contract / Solidity Development
• UI/UX Designing & Development
• QA/Testing
• Data Science, Data Analytics
• Change & Transformation
• IT Support
• Product & Delivery
• Project Management
• Social Media, Growth & Marketing
• Artificial Intelligence (AI)
• In this dynamic startup, I spearheaded efforts across Europe, North America, Gulf, and East Asia. Progressing from a previous 180 background to a 360-role to managing responsibilities beyond just billing. I excelled in end-to-end recruitment, Relationship building, account management, business and personal social media presence, incorporated AI into daily operations, Customer Service, CV building, and more for the benefit of the business.
• Key Achievements Include
• Building and managing the new gaming desk from scratch
• Securing the highest single recruitment fee
• Bringing in the most clients for multiple Qs
• Managing the East Asian market
• Serving as the account manager for our largest client.

Jul 2021 – Sep 2021 · 2 mos · Greater London, England, United Kingdom · Hybrid

• As the newly appointed Delivery Manager, I assumed leadership of the expanding delivery recruitment team, serving as the linchpin between multiple 360 teams and the delivery team.
• Key Responsibilities:
• Training and Development: Implemented comprehensive training programs, fostering the professional growth of the resource team.
• Team Growth: Successfully expanded the resource team to meet evolving recruitment demands.
• KPI Management: Implemented and oversaw key performance indicators, ensuring the team's effectiveness and alignment with organizational goals.
• Candidate Quality: Maintained a focus on delivering high-quality candidates, optimizing recruitment outcomes.
• Account Management: Established and nurtured strong client relationships, contributing to overall business success.
• Collaboration: Effectively liaised with 360 teams, fostering collaboration to achieve and exceed targets.

Aug 2020 – Jul 2021 · 11 mos · United Kingdom

• In 2020, following the purchase of a house just before the lockdown, I faced a significant career shift when I lost my position as an IT Recruitment Consultant at Modis in July. Undeterred, I embraced a proactive approach, choosing to work on a substantial house extension project while pursuing a freelance career.
• This transformative year saw me juggling two part-time roles: one as a Freelance IT Support Engineer and the other involving Freelance Recruitment projects. Managing these dual responsibilities, I maintained a flexible schedule, dedicating myself to ensuring smooth technology operations and contributing to recruitment initiatives.
• This period of adaptability and resilience showcased my ability to navigate change and seize opportunities for personal and professional growth.

Jun 2018 – Jul 2020 · 2 yrs 1 mo · Milton Keynes, England, United Kingdom

• Role and Hub Management:
• Acted as a pivotal Candidate Resourcer within the newly established Modis Resourcing Hub in Milton Keynes a new innovation for the giant. Collaborated seamlessly with highly billing Consultants, contributing to the success of the generalist IT sector at Modis.
• International Contractor Recruitment:
• Led comprehensive recruitment efforts for contractors across diverse regions, including EU, UK, and APAC. Managed recruitment needs focused on 10+ languages.
• Tech Niche Expertise:
• Specialized in various tech niches to ensure precision in candidate placements. Covered a spectrum of areas, including but not limited to Development, Infrastructure, SAP, Cloud, QA, Project Management, and ERP.
• Geographical Expansion:
• Successfully expanded the Milton Keynes Hub's responsibilities to encompass both North and South Modis requirements. The manager and I pitched our services across the Modis and Adecco partners.
• Commitment to Excellence:
• Displayed unwavering dedication to identifying and securing the best-fit candidates for each unique role. Maintained a high standard of candidate quality, contributing to overall client and team satisfaction.

Aug 2017 – Nov 2017 · 3 mos · London Area, United Kingdom

• NextLink, already recognized as one of the region’s leading IT Consulting and Systems Integration Service companies have recently announced a new addition to its SAP GTS Practice.
• SAP IS-Solutions (Aerospace and Defense, Automotive, Banking, Chemicals, Consumer Products, Defense & Security, Engineering and Construction, Financial Service Provider, Healthcare, High Tech, Industrial Machinery & Components, Insurance, Life Sciences, Media, Mill Products, Mining, Oil & Gas, Pharmaceuticals, Professional Services, Public Sector, Retail, Telecommunications, Travel & Logistics Services, Utilities, Wholesale Distribution)
• Working closely with Directors and Senior Managers within the our markets we assist with key expert advice regarding critical projects coupled with career opportunities and attractive IT projects to Contractors.
• Having developed a practice in SAP niche areas such as: GTS, EH&S, SRM, and APO, to name afew, may I summaries this as "everything and all skill set discipline SAP"!
• Due to client demand Nextlink has diversified its coverage to non SAP through KaadWorkforce AG where competencies include:
• WebDynpro, Java/J2EE, BI, SQL, .Net, Business Analysis, Perl, SQL Server, SharePoint, Project Management, VMware, Storage virtualization, VBLOCK Technology, EMC, Scrum Agile Méthodologies and much more.
• Supported by a strong team of multi-lingual consultants, we have competence, boundless energy, best practice, and expertise to resource across a wide variety of industries, technologies and roles is second to none.
• With its comprehensive service offering, NextLink delivers services tailored to the specific needs of any business. Clients can choose to outsource their entire B2B activities or just part of them to NextLink, allowing internal focus on their core business.

Feb 2017 – May 2017 · 3 mos · London Area, United Kingdom · On-site

• Cargill and WWTS
• In my contracted role at Cargill, I managed the support for three UK sites. My responsibilities included providing on-site and remote IT support to VIPs and clients, meeting and exceeding SLA targets. I actively contributed to building Windows machines, troubleshooting devices, and efficiently managing a high volume of tickets. Additionally, I conducted weekly backups of on-site servers to prioritize data integrity and system resilience.
• I played a crucial role in supporting in-house applications, contributing to the efficiency and functionality of business processes. Device management was also under my purview, encompassing sim cards, smartphones (both Apple and Android), and tablets.
• Throughout March, February, and April, I engaged in various contracts with different sites for WWTS, ranging from weekly to daily commitments. My day-to-day responsibilities involved standard 2nd line support duties, including troubleshooting, ticket management, and comprehensive reporting and tracking.

Jul 2016 – Nov 2016 · 4 mos · Greater Glasgow Area · On-site

• As the Lead Engineer for the Cisco AnyConnect mass rollout project, I effectively managed four main sites and supervised operations across 5+ smaller sites in the UK and Europe. My role encompassed 1st, 2nd, and some 3rd line support, with proficiency in SCCM and AD. I played a pivotal role in piloting deployment, troubleshooting, and ensuring software functionality.
• Key Contributions:
• Conducted extensive training sessions for engineers, focusing on troubleshooting for Cisco packages.
• Collaborated on SCCM reporting and actively engaged in project tasks with the Project Manager.
• Successfully managed a team of engineers across all project sites, ensuring seamless operations.
• Extended support operations to the Republic of Ireland for a two-week period, showcasing adaptability.
• Collaborated closely with Three as a valued client, providing regular 2nd line IT support and handling tickets for the London sites.’
• This role reflects my comprehensive IT support experience, proficiency in key technologies, and a proactive approach to project management and client support.

Jan 2015 – Jan 2017 · 2 yrs · Luton, England, United Kingdom

• Commenced as 1st line support, rapidly advancing to the role of Team Lead. Delivered on-site IT support to clients across the UK, proficiently handling Windows, MAC, and Linux systems. Conducted hardware and software configuration and testing, including on-site installs, deployments, and troubleshooting for 1st and 2nd line issues.
• Key Contributions:
• Played a pivotal role in training new IT staff and developing procedural documentation.
• Ensured compliance with health and safety legislation for computer hardware.
• Managed fault logging and response times, overseeing stocks, cabling, and some VOIP work.
• Graduated to advising clients on IT team management and involvement in small projects alongside project managers.
• Junior Recruitment Consultant at Excoms (Concurrent Role):
• Concurrently served as a Junior Recruitment Consultant at Excoms, managing UK IT contracts.
• Conducted cold calls to identify recruitment needs, conducted extensive research and background checks on clients and candidates, and managed advertising and CV screening.
• Interviewed candidates, prepared them for client interviews, and actively contributed to the recruitment process.
• This dual-role experience reflects my versatility and adaptability in seamlessly managing diverse responsibilities within both IT support and recruitment domains.
• This responsibility lasted for 3 month before moving onto my next role.

Jan 2015 – Aug 2015 · 7 mos · United Kingdom

• At Astellas, I initially joined as a Deployment Engineer and swiftly advanced to the role of fill-in Tech Lead for a large-scale Windows 7 deployment project and DSS. My primary responsibilities included providing 1st and 2nd line support for IBM and Astellas users, including VIPs.
• Key Responsibilities:
• Constructed Windows machines and executed mass migrations, ensuring a seamless transition.
• Conducted backup and restore operations for machines throughout the deployment project.
• Functioned as Deployment Support Specialist (DSS), actively utilizing SCCM and AD for deployment troubleshooting, Windows and MS Office projects.
• Managed data wiping processes towards the conclusion of the deployment project.
• Maintained stock control, ensuring resources were efficiently utilized.
• Led training sessions for new engineers joining the team, facilitating seamless integration.
• Engaged in floor walking to assist users and contributed to office setup procedures.
• This role demonstrates my proficiency in IT support, technical expertise in key technologies, and a hands-on approach to managing large-scale deployment projects.

Jan 2012 – Jan 2012 · 0 mo · Luton, England, United Kingdom

• Junior IT Technician
• Duties included:
• Troubleshooting computer issues
• Interacting with customers
• Removing malicious software from infected devices
• Upgrading software and hardware
• Administering general advice around components, tablets and Phones
• Learning from colleagues
• Business marketing
• Scheduling appointments
• 1 one 1 with clients for teaching how to use PC’s and Photoshop lessons.