Shaily Agrwal

CEO

New Delhi, Delhi, India19 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

17+ years of diverse recruiting experience.
Successful track record in mid & senior level hiring.
Expert in client relationship management and business development.

Stackforce AI infers this person is a seasoned recruitment professional specializing in ITES and BPO sectors.

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Skills

Core Skills

Leadership HiringClient Relationship ManagementRecruitment And SelectionHr ManagementClient Management

Other Skills

Business DevelopmentRecruitment StrategiesTeam ManagementManpower PlanningHR PoliciesDatabase ManagementEmployee EngagementRecruitment Process OutsourcingInsurance AnalysisCustomer ServiceRecruitingScreeningPeople ManagementTalent ManagementManagement

About

17+ years of diverse recruiting experience - has worked on multi-functional, across the board mandates for ITES vertical. Successful track record of handling mid & senior level mandates from understanding the requirement to closure. Specialties Senior management/ CXO hiring, Headhunting, Company/Industry Mapping, Career Counseling, Reference Building, Niche Hiring, Business Development & Client Account Management. Major Clients with successful placements: E&Y, KPMG, Boston Consulting, Capgemini, Deloitte, EClerx, Infosys BPM, Wipro BPS, Wipro Ltd, WNS Global Services, Tata Communication Transformation Services, Mercer Global Shared Services, Mercer Consulting, Accenture Operations, Accenture Consulting, Tech Mahindra, HCL Technologies, Willis Tower Watson, Jardine Lloyd Thompson, Axa Business Services, Maersk Global Shared Services, FirstSource BPO Solutions, Sutherland Global, IGate, CB Richards, Fidelity, American Express, Metro Shared Services, Steria, Aegis, Northgate Arinso, IBM Global Services, Sitel, Aviva, Capital First, Flextronics, EXL, Fractal Analytics etc Core Competence Effective resourcing strategies such as Portals -Naukri, Monster, Timesjobs, Shine, Dice, Internet sourcing, Networking, Employee referrals, Cold Calls, Databases and Linkedin

Experience

Firstcall h resource pvt. ltd

Principal Partner (VP)- Leadership Hiring

Jun 2010 – Present · 15 yrs 10 mos · Noida, Uttar Pradesh, India

Heading the Leadership Hiring for the ITES vertical with a high performance team of Account Managers, Sr Consultants and Consultants
Responsibilities:
Strategize for growth of the practice & implement the same in consultation with the Partner
Revenue generation : ensure the team targets are met & over achieved for maximum profitability
Client management : ensure effective client servicing, relationship building, propose value additions
Business Development : add new clients to the practice as per growth plans
Team Management : ensure team members meet/over-achieve their individual targets, performance management & growth of team members
Design and implement Recruitment Strategies
Handling recruitment for senior leadership levels for top notch International BPO's and KPO's
Requirement Analysis and Transition Management: Understanding Clients' (HR /Ops) Requirement - technicalities and translation of the same into Need Analysis and JD
Deliverance Management: Focus on TAT & time-line adherence on critical & on-going assignments
Managing the Recruitment Metrics encompassing Fulfillment, Cycle Time, Cost per Hire, Offer - Joining Ratio, Source Mix, Company Tier Mix, Diversity Mix, etc.
Developing and executing Staffing strategies for various clients while developing the internal recruitment team and continuously enhancing their capability
End-to-End Recruitment Life Cycle Management: Multiple Client Anchoring, Skills Development, Team - Handling & Candidate Validation, Candidate Management for various open positions, one point of contact for all the requirements
Understand technical and functional points of the requirement and work closely on critical and niche positions along with team and maintain optimum productivity
Spectrum of Positions Serviced - Head, SVP, GM, VP, DGM, AVP, Sr. Manager, Manager
Successfully recruited through Portal Mining, Referencing, and Social Media like LinkedIn.

Leadership HiringClient ManagementBusiness DevelopmentRecruitment StrategiesTeam ManagementClient Relationship Management

Vienova education

Sr Executive- Strategy & HR

Oct 2007 – Oct 2008 · 1 yr

Man Power Planning, Designing & Implementing of HR policies.
Back office operations, which include Database Management System, HRIS for Weekly / Monthly reports.
Taking one to one sessions with employees to deeply understand their problems and solving their problems.
Arranging fun-activities and off-site team-building activities to boost the employee morale
360 degree appraisal, making and implementing employee’s satisfaction survey.
Leading a team of 6 people, taking regular reports from them and guiding them.
Induction & Joining Formalities
Designed and implemented an induction manual and imparting training to the New Joiners
Making new joinees acquainted of HR policies & rules & regulations of organization.
Issuing offer letters, confirmation letters and relieving letters.
Manpower Planning, Recruitment & Selection
Understanding Company’s requirement and preparing job specification and job description.
Handling Recruitments only for Senior and Very Senior Level.
Search and selection of candidates through various sources like databank, headhunting, referrals or by online recruitment services
Taking interviews, doing salary negotiations
Co-ordinating with Consultants, doing follow-ups with Consultants on the feedback of their candidates
Internal Recruitment
Responsible for handling employee referral unit
Conducting pre-screen interviews internal recruitments.
Training & Development
Responsible for process training, have been providing training to recruiters & resource associates on the process related information.
Working on development practice, ex Quality Circle
Performance Appraisal
Doing 360 degree appraisal and providing feedback to individuals
Six Monthly performance appraisal of employees based on their performance
Doing Performance Appraisal on basis of Potential and Performance Grid

Manpower PlanningHR PoliciesDatabase ManagementEmployee EngagementRecruitment and SelectionHR Management

Signjobs.com

Consultant

Jan 2006 – Sep 2007 · 1 yr 8 mos

Signjobs.Com a Recruitment Process Outsourcing firm, seamlessly integrates with corporate recruitment services model by providing on-site consulting, manpower planning, talent search, staffing, candidate assessments, HR outsourcing as high cost effective solutions to the clients. Has the flexibility to meet different needs of Recruitment, HR Outsourcing and Staffing services across Industries viz. Telecom, Information Technology, Infrastructure, FMCG and Outsourcing.
Key Performance Area
Manpower Planning, Recruitment & Selection
 Interfacing with the client company in terms of job specification and job description.
 Handling Recruitments only for Senior and Very Senior Level.
 Search and selection of candidates through various sources like databank, headhunting, referrals or by online recruitment services.
 Interviewing candidates personally or over the phone in order to determine the Job 'FIT' in terms of job description and organizational culture.
 Coordinating with clients to arrange for interviews. Preparing candidates to face the interviews.
 Involved in massive documentation for many start up companies, for the bulk agent hiring.
 Getting the feedback from the HR for the short listed candidates.
 Working on Domains like BPO, KPO, Media, Courier & Freight Companies, Banking and Financial sector
 Responsible for individual and Team Targets.
 Reporting the activity report for the team to the Lead.
Client Relationship Management
 Handling existing Clients for current requirements & maintaining relationship for future requirements.
 Searching suitable clients and sending HR Consulting Proposals.
 Adhering to terms and conditions with New Clients.
Additional Responsibilities
 Troubleshooting of Internet, Networking & Computers.
 Managing email Ids / OUTLOOK, Job Sites / Job Portals.

Manpower PlanningClient Relationship ManagementRecruitment Process OutsourcingRecruitment and SelectionClient Management

Exl service

Insurance Analyst

May 2005 – Dec 2005 · 7 mos

EXL is one of the leading providers of value-added offshore Business Process Outsourcing Solutions in the Field of banking, financial services and insurance segment with proven broad-based expertise in providing integrated back-office process outsourcing solutions and managing large-scale processes for its clients.
Key Performance Area
 Worked as an Insurance Analyst in a back-office process, for one of America’s Leading Life Insurance Company, offering its services worldwide.
 Beneficiary and Ownership Change Requests received from overseas clients.
 Provided information of various financial products, offered by the Company.
 Provided Quotation of Values for various kinds of policies they have with the company.
 Prepared Endorsements and Other correspondences that need to be mailed to the client.
Achievements
 Over-Shooted the targets consecutively for many months.
 Top performer in Prudential Process which resulted in wining many Pru-points in EXL.

Insurance AnalysisCustomer Service