Jul 2022 – Dec 2024 · 2 yrs 5 mos

• Responsible for developing and supporting custom business applications using Power Apps, Power Automate and Copilot Studio.
• Responsible for designing and publishing interactive dashboards and reports using Power BI.
• Responsible for collaborating across IT, clinical, and business departments to deliver integrated Power Platform solutions that meet organizational needs.
• Responsible for leading the enterprise-wide adoption of Microsoft Power Platform and the Citizen Developer community, driving innovation through low-code solutions. Spearheaded initiatives such as office hours, hands-on training, and a strategic SME program to empower users across departments. Provided expert-level end-user support and resolved complex technical issues, ensuring seamless platform integration and sustained user engagement.
• Responsible for managing project-related tasks independently, including documentation updates, time tracking, and coordination with stakeholders.
• Responsible for understanding and applying complex technology concepts, while proactively expanding technical knowledge through self-study and training.
• Responsible for clear and effective communication, both written and verbal, to build relationships and support project execution.
• Responsible for fostering a collaborative team environment, mentoring junior staff, and adapting to change with flexibility and a team-first mindset.
• Responsible for ensuring platform security and governance, including adherence to data policies, access controls, and compliance standards across Power Platform environments. This includes the deployment, configuration, and ongoing maintenance of the Center of Excellence (COE) Starter Kit, ensuring best practices are followed for environment strategy, user adoption, auditing, and operational insights.

Jul 2021 – Jul 2022 · 1 yr

• Development: Designed, developed, and supported multiple enterprise-scale corporate and clinical applications using Microsoft Power Platform, delivering scalable, secure, and user-centric solutions that streamlined business operations and improved data-driven decision-making.
• Governance: Led strategic change management initiatives for Power Platform governance, including the implementation and automation of Data Loss Prevention (DLP) policies using PowerShell scripting to ensure compliance, security, and operational integrity across the organization.
• Community: Founded and scaled a thriving internal Power Platform community, growing Office Hours participation from zero to over 150 consistent attendees, fostering collaboration, peer learning, and citizen developer enablement across business units.

Jul 2019 – Jun 2021 · 1 yr 11 mos

• Responsible for completing four six-month rotations across various IT departments within UPMC.
• Responsible for gaining hands-on experience in diverse IT functions such as software engineering, project management, and analyst roles.
• Responsible for contributing to projects in areas including telemedicine, modern workplace, enterprise CRM, and Health Plan technology services.
• Responsible for applying technical and analytical skills to support innovative healthcare technology solutions.
• Responsible for collaborating with cross-functional teams to understand business needs and deliver impactful IT outcomes.
• Responsible for participating in professional development activities including mentorship, executive networking, and community service events.
• Responsible for building relationships and connections across UPMC to support long-term career growth.
• Responsible for preparing for complex post-program IT roles by developing a broad understanding of UPMC’s technology landscape.
• Responsible for actively engaging in the accelerated learning experience to maximize exposure to UPMC’s IT operations.

Aug 2018 – Jun 2019 · 10 mos

• Responsible for redesigning Deloitte Global’s data center capacity management processes and tools, driving improvements in efficiency, scalability, and data accuracy.
• Responsible for conducting business analysis and process improvement initiatives using Agile methodologies to align technical solutions with organizational goals.
• Responsible for leveraging tools such as Azure DevOps, Power BI, SharePoint, and SQL Server to support business intelligence reporting, documentation, and stakeholder communication.

Jun 2018 – Aug 2018 · 2 mos

• Responsible for developing and publishing a data center hardware request form on SharePoint to support capacity tracking and streamline infrastructure provisioning processes.
• Responsible for gathering and analyzing requirements through stakeholder engagement and research, ensuring the solution met operational and technical needs.
• Responsible for utilizing tools such as InfoPath, Visio, VSTS, and ServiceNow, along with HTML, CSS, and SSMS, to design, document, and implement user-friendly and efficient solutions.

Sep 2017 – Apr 2018 · 7 mos

• Responsible for assisting students with assignments and presentations, providing academic support and guidance to enhance their understanding and performance.
• Responsible for supporting the professor with course-related activities, including preparing materials, managing communications, and facilitating classroom engagement.
• Responsible for applying skills in teaching, technical writing, stakeholder management, and SDLC methodologies to contribute to course planning, documentation, and student success.

Sep 2017 – Dec 2017 · 3 mos

• Responsible for leading project team meetings and facilitating effective communication across team members to ensure alignment on goals and deliverables during the development of Triplenote.
• Responsible for managing project sprints and backlog, tracking progress, and ensuring timely completion of tasks using agile methodologies and collaboration tools like Slack and Microsoft Office.
• Responsible for engaging stakeholders regularly to gather feedback, provide updates, and drive innovation through collaborative teamwork and strategic project management.

Jun 2017 – Aug 2017 · 2 mos · Pittsburgh, Pennsylvania

• Responsible for developing and publishing an appointment scheduling tool on SharePoint, improving internal workflow efficiency and user experience through user-centered design principles.
• Responsible for collaborating with stakeholders to gather requirements and ensure alignment with business needs, applying project management and technical documentation skills.
• Responsible for utilizing tools such as SharePoint, InfoPath, Access, and Microsoft Office to design, test, and deploy functional solutions within the ISD department.

Jun 2014 – Sep 2014 · 3 mos · Philadelphia, PA