Gautam Shukla

CEO

Agar Malwa, Madhya Pradesh, India13 yrs 8 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over three years of leadership in branch operations.
Expertise in customer service and deposit mobilization.
Proficient in retail banking and regulatory compliance.

Stackforce AI infers this person is a Retail Banking professional with strong leadership and customer service skills.

Contact

Skills

Core Skills

Branch ManagementCustomer ServiceRetail Banking

Other Skills

Branch headRetail branch banking operationsKYCAccount OpeningDeposit MobilizationTeam HandlingMarketing ManagementOperations ManagementEmergency ManagementBancassuranceInsuranceBusiness DevelopmentPortfolio ManagerMutual FundsTeamwork

About

Bandhan Bank relies on strong leadership and expertise in branch operations, customer service, and deposit mobilization, supported by over three years of experience as Branch Head. Proficient in marketing and operations management, the team consistently delivers customer-focused solutions, ensuring seamless service delivery and operational excellence. Previous roles at YES BANK and HDFC Bank shaped a deep understanding of retail banking, front-office operations, and regulatory compliance. Committed to fostering long-term client relationships and driving branch performance, the team approaches challenges with a solutions-driven mindset, emphasizing collaboration and customer-centricity.

Experience

13 yrs 8 mos

Total Experience

3 yrs 5 mos

Average Tenure

3 yrs 8 mos

Current Experience

Bandhan bank

Branch Head

Aug 2022 – Present · 3 yrs 8 mos · Bhopal, Madhya Pradesh, India

Branch headBranch ManagementCustomer Service

Yes bank

Yes Bank Manager

Dec 2019 – Aug 2022 · 2 yrs 8 mos · Sehore

Hdfc bank ltd

Deputy Manager

Sep 2013 – Dec 2019 · 6 yrs 3 mos · India

Handling retail branch banking operations.
As a Personal Banker-Welcome Desk operations, providing customer service and product information. Thereby responsible for providing overall operational support.
Locker operations, Front Office operations
Processing of NEFT /RTGS
New Customer Acquisitions and Mobilization of Deposits.
ATM handling and cash loading.
Lobby management.
Preparing of reports.
Verification of all Cash, fund transfer, Outward and inward clearing.
Resolving customer dispute related to ATM or any banking related issues.
Maintain relationship with manage / non manage customer and resolve inquiry related services.
Account Opening KYC - Current account & saving account, FD and Ensure all transactions run smoothly. (RTGS, NEFT, Fund transfer etc.)
Maintain Relationship with H.N.I client.
Concentrate on improving the bank’s customer service record and intervening when problems arise.
Cross Sale of Convenience and engaged banking products to customer