Nov 2025 – Present · 5 mos · Bangalore Urban, Karnataka, India · Remote

• TeamSense 360 is an AI-powered feedback intelligence and workflow automation system designed to convert unstructured employee or customer feedback into structured, decision-ready insights in real time.
• I designed and implemented this system end-to-end as a product prototype, focusing on embedding AI into real operational workflows rather than keeping it as a standalone analytics layer.
• What the system does:
• TeamSense 360 ingests raw feedback, analyzes it using LLMs, classifies urgency, generates insights, and triggers automated actions based on severity.
• It solves three core problems:
• Feedback is messy and unstructured
• Critical signals get missed
• Manual triage is slow and inconsistent
• Workflow (Implemented):
• Trigger: New feedback via Google Forms → Google Sheets
• AI Analysis: Sentiment, theme, severity, business impact, recommended action
• Automation paths:
• All feedback receives auto acknowledgment
• High-severity feedback triggers real-time escalation
• Structured outputs written back to Sheets for tracking
• Product & AI capabilities demonstrated:
• Event-driven AI automation using Zapier
• LLM-based sentiment analysis and theme extraction
• Zero-shot and multi-shot prompting
• Decision logic for severity-based routing
• Human-in-the-loop workflow design
• Tools & Stack:
• Zapier, LLMs (GPT-4o-mini), Custom GPT, Google Sheets, Google Forms, Lovable, Kaggle datasets
• Roadmap:
• Future phases will include meeting intelligence, document intelligence, dashboards, and cross-module integrations.
• This project reflects my transition into AI-enabled product roles, where I focus on building systems that think, act, and adapt based on real human input.

Sep 2025 – Present · 7 mos · Bangalore Urban, Karnataka, India · Remote

• Participating in a structured cohort to rebuild career readiness and transition into Product Management in Healthcare IT.
• Attending bootcamps and workshops on product thinking, UX basics, requirements, and roadmap planning.
• Completed hands-on product case projects and created a focused skill roadmap for PM roles.
• Engaging with a community of professionals returning from career breaks for shared learning and support.
• Focusing on personal development, habit-building, and mental well-being to enable a strong comeback.
• Balancing family responsibilities and physiotherapy recovery while preparing for full-time opportunities.

May 2024 – Aug 2024 · 3 mos

• I supported EMR migrations from on-premise systems to cloud-based platforms for Canadian clinics.
• I focused on simplifying complex technical processes into user-friendly onboarding flows for clinicians and staff, improving adoption and reducing confusion.
• This role strengthened my understanding of healthcare platforms, interoperability, and real-world delivery constraints.

Feb 2022 – Aug 2023 · 1 yr 6 mos · Bengaluru, Karnataka, India · Hybrid

• I worked on HITRUST and HIPAA compliance programs for US healthcare clients, performing gap assessments, remediation planning, and evidence mapping.
• What made this role product-like was that I constantly had to simplify complex regulatory requirements into workflows that teams could actually follow.
• I collaborated with IT, security, and business teams to align compliance with real operations—not just documentation.
• This experience shaped how I think about regulated products.

Apr 2016 – Feb 2022 · 5 yrs 10 mos

• I led EMR and patient engagement product implementations for US healthcare practices, working directly with doctors, nurses, and administrative staff.
• My role was not just delivery—it was understanding how real users worked, identifying friction in their workflows, and helping them adopt digital systems with confidence.
• I trained 500+ users across Patient Portal, Kiosk, Messenger, Healow, scheduling, and payments. I also acted as a bridge between users and product teams, converting day-to-day workflow challenges into actionable product feedback.
• This role taught me how healthcare products succeed or fail in the real world.

Jan 2014 – Jan 2016 · 2 yrs

• Developed and executed multi-channel lead generation campaigns, utilizing email, social media, and cold calling to identify and engage potential clients.
• Researched industry trends and analyzed researched market data to identify potential target segments, tailoring outreach efforts for maximum impact.