Dec 2023 – Aug 2024 · 8 mos · Kitchener, Ontario, Canada · On-site

Sep 2023 – Dec 2023 · 3 mos · Kitchener, Ontario, Canada · On-site

Feb 2021 – Mar 2023 · 2 yrs 1 mo · Ontario, Canada

• Greeted and screened the clients entering the clinic for any COVID-19 symptoms
• Maintained the flow of clients in the clinic from the registration desk to immunization desks to the post-vaccination area
• Registered the clients using CHR (Comprehensive Health Records) and COVAX system after confirming their appointment for the vaccination
• Helped the clients in booking their second dose vaccination appointment and printing out the dose administration receipts at the post-vaccination station
• Successfully coordinated the operations of the cold chain room leading to no or minimal wastage of the vaccines
• As a vaccine runner supplied the vaccine to the immunizers from the cold chain room

Jan 2020 – Feb 2021 · 1 yr 1 mo · Mississauga, Ontario, Canada

Jul 2018 – Jun 2019 · 11 mos

Jun 2017 – May 2018 · 11 mos · Tallinn, Estonia

• Successfully completed one-month in-house customer service representative training on organization policies and procedures
• Answered, screened, and processed over 250 calls in a week using a call management system and web-based communication system
• Maintained attendance expectations with 100% attendance
• Maintained expectations regarding call quality and resolution time
• Keyed in correct information while providing excellent customer service and resolving customer issues while handling the call

Oct 2014 – Aug 2015 · 10 mos · Munirka,New Delhi · On-site

• Assisted states in developing training plans based on the realistic estimation of training load for each cadre along with a road map for achieving training planned
• Scrutinized the comprehensive Training Plans/training plans submitted by states in project Implementation Plans
• Undertook monitoring visits to assess the quality of training especially skill training, implementation of training action plans
• Provided onsite supportive supervision to the trainers, training institutes
• Acted as a liaison between officers of the Ministry of Health and Family Welfare and the state on problems and issues found during the monitoring visits
• Submitted technical reports (including when necessary brief action points) on quality of training and program performance based on field visit reviews to the program officer
• Assisted in developing the checklists for monitoring training, infrastructure and service delivery in the healthcare facility
• Co-organized the training of trainers, expert Committee meetings and workshops required from time to time

Oct 2013 – Oct 2014 · 1 yr · India · On-site

• Acted as a liaison between state officials at the headquarters, technology partners and other stakeholders
• Planned, organized and facilitated the capacity building workshops
• Conducted on the spot supportive supervision of the auxiliary nursing midwives and staff nurses while on monitoring visits
• Trained the medical officers and healthcare staff on correct data entry and data Usage
• Assessed quality of services provided at the public health facilities of the district allocated
• Analyzed the healthcare delivery gaps through community-based death review using verbal autopsy questionnaire
• Compiled and submitted the maternal and infant death reports for evidence-based monthly death review meetings
• Prepared and submitted reports to State Health authorities and Ministry of Health based on field visit

Apr 2010 – Jul 2011 · 1 yr 3 mos · Mohali, Punjab, India · On-site

• Effectively managed the operations of the 6-bed emergency department and 8-bed high dependency unit of the hospital along with a team of 8 staff members
• Acted as a primary interface between patient, provider and services team while ensuring the smooth running of all non-clinical work for physician/patient encounters
• Ensured that patient information is filed properly as per documentation rules
• Initiated the approval process for referrals and authorizations
• Coordinated the process of patient admission, department wise transfers, and discharge
• Educated the patients, relatives on rules, and processes of the healthcare facility
• Obtained and maintained the patient insurance information for insured patients and the financial background for self-payable services
• Trained the staff on use of Hospital Management Information System (HMIS)
• As a team member helped in Implementation of Hospital Management Information System in different parts of the hospital

Feb 2008 – Jan 2010 · 1 yr 11 mos · Mohali · On-site

• Coordinated the patient care services between various departments of the hospital including general medicine, Neurosurgery, Renal transplant, radiology and laboratory
• Managed the care services for the post-surgery patients in the Neurosurgery and Renal Transplant wards
• Entered and updated data into the healthcare software and performed weekly reporting to the care teams
• Aided patients/ relatives regarding billing and insurance authorizations and other issues
• Assisted co-workers and team members with duty schedules when requested
• Trained the staff on correct data entry in HMIS and keeping patient records as per organizational information management policies